Just a question for the forum. What level of undisclosed damage would you be willing to work with the seller on? Let's say there's some wrap damage, would you immediately ask for full refund? Would you ask for partial refund? Rewrap? Just chalk it up if you really like the cue? I'm just curious everyone's stance. For the sake of argument let's say it's really a wrap beyond saving, and would need to be replaced all together.
Undisclosed Damage
- Thread starter djv122385
- Start date
Presuming you purchased an item online with pictures. Was the damage not pictured?
Correct. Furthermore, for arguments sake of course, let's say the buyer then tried to play it off as "wear and tear" but it's obviously damage. How would your thought process change?
I would think it depends on the cue. If it's some Predator/McDermott you can find all over the place and cost of fix it close to the cost of the cue, I'd return it. If it's some custom with a design you like, I would just ask for a refund of the rewrap cost. Anyone not actively trying to hide the damage would have taken pictures of the wrap from all the angles, including the damage.
That was my thought too, that this was extremely obvious hiding on the sellers part. Unfortunately this isn't just a random Pred or production cue, and is a more pricey design from one of the more desirable current cuemakers.
In this case i'd demand full refund and return.
Ok, now can we please approach this from both sides. If you were a seller who a cue arrived with a wrap problem....regardless of fault...and the buyer asked for half the cost of a rewrap on a $3k+ cue....where would you stand? Would you harpoon a deal knowing how tough it might be to resell the cue and refuse the agreement? Or would you want to make right on the deal by the buyer?
Something just happened in one of my deals a $1500 all original Cue arrived with a cracked ivory joint. Cost to repair will be about $350 butt then I will have a cue valued imo around $1450 with fossilized mammoth ivory joint.
Seller and I came to an agreement was refunded $450. I will have $1400 invested after repairs seller got $1050 for a cue worth $1000.
That's a win win. In most circumstances this can be achieved if both sides agree to do the right thing.
Seller and I came to an agreement was refunded $450. I will have $1400 invested after repairs seller got $1050 for a cue worth $1000.
That's a win win. In most circumstances this can be achieved if both sides agree to do the right thing.
If I decided to replace joint with something cheap the value would have been hurt maybe as low as $1200 imo
Ok, now final question, and hopefully some other people see this and chime in, because I'm really interested to see opinions. After all is said and done, seller refuses to pay 1/2 of rewrap, so cue returned and refund issued. Seller then is seen immediately listing the cue multiple times without disclosing damage still. Is it then only fitting as the former buyer to say something letting the public know about said cue?
Not only should the seller be willing to do a return and refund, but in my opinion the seller should cover return shipping since it was his error, failure to disclose damage that would be expected to be disclosed, that is the cause for the need for the return. This all assumes that the wrap is damaged in a way that clearly requires replacing, or that most would consider fairly significant and would care about and feel they should have been informed about.
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I think it would be a good thing to do, especially now that it clearly seems to have entered the territory of intentional misrepresentation rather than an innocent oversight. This all assumes that the wrap is damaged in a way that clearly requires replacing, or that most would consider fairly significant and would care about and feel they should have been informed about.
Honestly if anything puts a salty taste in your mouth and you spent your money, you have to go the return route. Not worth your peace of mind.
I don't think there's any moral obligation here to go on that crusade. Walk away and walk fast. It has nothing to do with you anymore. The scammers always get what's coming to them in the long run.
My thoughts exactly! Are you reading my mind? Lol. Exactly why I don’t sell much.
They generally only get what's coming to them when people stop accepting it. Part of not accepting it is warning the next guy if you clearly know there is deception going on, not to mention that it is just a good thing to do. You would want to know if it were you so you could decide how to proceed accordingly.