A final pm to a cuemaker..

Hello everyone...let me try clear this up a bit. I have been out of town the most part of last week as we had an emergency and I was called to the hospital to join my family. I'll spare you the details but lets just say that sadly sometimes work, pool, or cues are the last thing on your mind. I am back to work now but may be called away again if things worsen.
As for Petros...I just had contact with him about 2 weeks ago. There had been some confusion because he had much earlier sent me a pm that I didn't reply to or he didn't receive my reply. Probably my fault as I may of very well deleted an unread in error. I told him his cue was coming along fine and that I was just behind as usual. I thought things were fine and we left it at that in what I thought was good standing. The current uproar is due to, from what I read, that Petros sent me a pm while I was away and I did not immediately reply and he then saw the need to start these threads. Please gentlemen, take it easy on Petros as while some of what he's done here is excessive, I feel he really meant no harm and plus too there is a language barrier as I believe english is not his main language. He just didn't realize that I was out of town and had not been on AZ in a week. My apologies to everyone, I'm not ripping off Petros or anyone else. I'm simply a very busy one man shop and I'm shipping the cues out as fast as possible while keeping my quality standard. I'll try to get my pm box cleared up some a bit later and Petros I'll contact you. Again, I apologize for the drama. Everyone have a wonderful week.
KV
 
gunzby said:
I have a very hard time believing that it is KV.

How is this humanely possible? It wasn't all that long ago that this forum was inundated with threads by people that had been screwed by KV. The thing I have a hard time believing is that there are people out there buying cues from him. Why anyone would send him money up front (even a deposit) is beyond me. :confused:

If there's anyone else left that is somehow "surprised" at this, please educate yourself as best as you can with what is left as proof.

http://forums.azbilliards.com/showthread.php?t=79805

http://forums.azbilliards.com/showthread.php?t=94885

http://forums.azbilliards.com/showthread.php?t=96959&highlight=varney

http://forums.azbilliards.com/showthread.php?t=115558&highlight=varney

http://forums.azbilliards.com/showthread.php?t=98024&highlight=varney

http://forums.azbilliards.com/showthread.php?t=97345&highlight=varney

http://forums.azbilliards.com/showthread.php?t=96067&highlight=varney

In the midst of one of these threads is an explanation similar to the one he just gave. :sorry:
 
These threads get annoying at times. Whilst there are some "cuemakers" that are clearly way over their heads when it comes to taking care of all the things involved with it. The customer service aspect fails them miserably. I don't think that is the case with KV. Earlier it seems he bit off more than he could chew with taking orders for cues. Think about it, when was the last time you heard about a complaint about him? It sounds like Petros just got a little antsy about the things when he didn't get an immediate response. Sometimes people don't understand patience.

How is this humanely possible? It wasn't all that long ago that this forum was inundated with threads by people that had been screwed by KV. The thing I have a hard time believing is that there are people out there buying cues from him. Why anyone would send him money up front (even a deposit) is beyond me. :confused:

If there's anyone else left that is somehow "surprised" at this, please educate yourself as best as you can with what is left as proof.

http://forums.azbilliards.com/showthread.php?t=79805

http://forums.azbilliards.com/showthread.php?t=94885

http://forums.azbilliards.com/showthread.php?t=96959&highlight=varney

http://forums.azbilliards.com/showthread.php?t=115558&highlight=varney

http://forums.azbilliards.com/showthread.php?t=98024&highlight=varney

http://forums.azbilliards.com/showthread.php?t=97345&highlight=varney

http://forums.azbilliards.com/showthread.php?t=96067&highlight=varney

In the midst of one of these threads is an explanation similar to the one he just gave. :sorry:

Again all over a year old, it's seems he has improved and no one wants to give him credit for that.
 
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These threads get annoying at times. Whilst there are some "cuemakers" that are clearly way over their heads when it comes to taking care of all the things involved with it. The customer service aspect fails them miserably. I don't think that is the case with KV. Earlier it seems he bit off more than he could chew with taking orders for cues. Think about it, when was the last time you heard about a complaint about him? It sounds like Petros just got a little antsy about the things when he didn't get an immediate response. Sometimes people don't understand patience.



Again all over a year old, it's seems he has improved and no one wants to give him credit for that.

I actually told the OP in PM that it had looked like KV had cleaned up his act a little. But that doesn't mean he can't go back to doing it.
 
Again all over a year old, it's seems he has improved and no one wants to give him credit for that.

I actually told the OP in PM that it had looked like KV had cleaned up his act a little. But that doesn't mean he can't go back to doing it.

"First time shame on you, second time shame on me" is the saying that comes to mind.

If someone wants to give him a 2nd chance, that's their prerogative but don't be all surprised and dumbfounded when something happens.
 
I have to respond......

My take on this whole situation is this. In life there are craftsmen and there are businessmen. The two don't always go hand in hand. I cant tell you how many subcontractors I have worked with that are fantastic at what they do, but really suck at the business end of things.

If you choose to deal with them, you have to be patient and understand that it may be frustrating, but in the end you will get a high quality product.

KV came on AZ a while back and started selling cues on here. He was inundated with orders and just couldn't keep up. He got behind on orders and people started burning him at the stake. Even I wasn't on his cheer team back then!!

He put the time and effort in to get caught up on his orders. There hasn't been any complaints (that I'm aware of) about KV in over a year.

I can list about 20 other cue makers that I have either had personal experience with or have heard about that have similar horror stories.

Some people understand this, some don't. Those who can't be patient and understand that when a cue maker tells you 6 months, it really means 12 months shouldn't order custom cues.

Before you start yelling at me!! :) YES, there are cue makers who can and do deliver on time, but I believe they are the exception, not the rule.

Unlike others, I honsetly believe that KV will come through and Petros WILL get his cue, whether he want's it or not. I'll put money on it $$$

Just my .02

Russ.......
 
He put the time and effort in to get caught up on his orders. There hasn't been any complaints (that I'm aware of) about KV in over a year.
Two of the threads already linked to are under that timeframe. My own transaction with Varney is less than a year old as well. Now we also have this transaction with Petros. That makes 4 just in the past year.

I can list about 20 other cue makers that I have either had personal experience with or have heard about that have similar horror stories.
Truly? It took me tracking down Varney's home address and getting in touch with his local sheriff's department to get my money back. Personally, I haven't seen any similar threads about any other cue maker
Some people understand this, some don't. Those who can't be patient and understand that when a cue maker tells you 6 months, it really means 12 months shouldn't order custom cues.
So you consider lying to your customers to be a perfectly good way of conducting business? Good to know. I can't really say the same. I believe that when you give a person a finished date, that you should be finished on or before that date. True, there are sometimes extenuating circumstances, but you can only use the "death in the family" excuse so many times before you don't have any more family left to blame it on. Speaking of, I find it appalling that someone would use THAT particular excuse over and over again. I sure wouldn't want karma to come back and bite me for it.
 
Unfortunately Kevin is a lier...
He was posting things while he refused answering to me..
He was around that is for sure.
It is not the first time he brings a catastrophic event as an excuse..
He pmed me telling me I have destroyed his family..
Save it Kevin. You have no relation to Christianity the way you disrespect your customers and conduct your bussiness.
Keep the cue, keep the money. My dignity is much more valuable than 450$ or all the money in the world.
I treated you with full respect while you didn't.
Your own actions destroyed your reputation, not me.
Instead of a public apology you keep on filling lies honest members here.
Change Kevin, you can be a great cuemaker if you conduct your bussiness with honesty, craftmanship skills which you do have are not enough.
I have kept all your pms as evidence, your last one is only making things worse for you.
I would never lie to a customer, period. That is Christian like..
One last thing, people have seen you recently delivring cues...
Shame on you to mention your Son and God.
You have cheated over too many honest members with families too, but with honest way of earning their money..
As they say: "There is no smoke without fire"...
Thank you all,
Petros
 
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Unfortunately Kevin is a lier...
He was posting things while he refused answering to me..
He was around that is for sure.
It is not the first time he brings a catastrophic event as an excuse..
He pmed me telling me I have destroyed his family..
Save it Kevin. You have no relation to Christianity the way you disrespect your customers and conduct your bussiness.
Keep the cue, keep the money. My dignity is much more valuable than 450$ or all the money in the world.
I treated you with full respect while you didn't.
Your own actions destroyed your reputation, not me.
Instead of a public apology you keep on filling lies honest members here.
Change Kevin, you can be a great cuemaker if you conduct your bussiness with honesty, craftmanship skills which you do have are not enough.
I have kept all your pms as evidence, your last one is only making things worse for you.
I would never lie to a customer, period. That is Christian like..
Thank you all,
Petros


Hi Petros,

Please give me a time line. When did you order the second cue? When was it scheduled for delivery?

Thanks,

Russ...

ps - I didnt' check the links originally, but just clicked a few and the ones I saw were mid '08.
 
Don't get your panties in a knot I just know how much you hate scammers and love polls. Later Oldie.

Thanks Sweet Heart, I thought you were trying to be a Smart Ass, and if some how my Panties were Bunched up you may have a hard time breathing!!!!!!:grin-devilish: So here you go, I will give you some fresh air:kma::kma::D
 
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Unfortunately Kevin is a lier...
He was posting things while he refused answering to me..
He was around that is for sure.
It is not the first time he brings a catastrophic event as an excuse..
He pmed me telling me I have destroyed his family..
Save it Kevin. You have no relation to Christianity the way you disrespect your customers and conduct your bussiness.
Keep the cue, keep the money. My dignity is much more valuable than 450$ or all the money in the world.
I treated you with full respect while you didn't.
Your own actions destroyed your reputation, not me.
Instead of a public apology you keep on filling lies honest members here.
Change Kevin, you can be a great cuemaker if you conduct your bussiness with honesty, craftmanship skills which you do have are not enough.
I have kept all your pms as evidence, your last one is only making things worse for you.
I would never lie to a customer, period. That is Christian like..
Thank you all,
Petros

Petros, for those who have been members on this forum for a number of years we have seen it all before. Don't pay any attention to the new members or those who have a short or failing memory, it is not worth your time, energy, or even a simple thought. You have done nothing wrong and if people do not understand that oh well they will get over it or at least learn to live with it.


Take care!!!!!
 
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Thank you all for your time and remarks, especially the vast majority of the members who really figured which side is the right one.
I believe I came through finally, people here are once again aware of Kevin Varney's unprofessional behaviour and this will protect a few from him. That's all I need.
Respectfully,
Petros
 
Thanks Sweet Heart, I thought you were trying to be a Smart Ass, and if some how my Panties were Bunched up you may have a hard time breathing!!!!!!:grin-devilish: So here you go, I will give you some fresh air:kma::kma::D

LOL Does this mean you're not doing a poll, sweetie? I guess your high and mighty fight to stamp out scammers was only good against one person. Silly me I thought you cared. :kma:

Later honey
 
LOL Does this mean you're not doing a poll, sweetie? I guess your high and mighty fight to stamp out scammers was only good against one person. Silly me I thought you cared. :kma:

Later honey

Come on if you want to Hug some ones Sack at least do it correctly, you can do much better than you have here throughout this thread. Trust me your not fooling anyone!!!;)

From the first post you made to this thread which is below, it has been obvious what you intentions were.

"Are you mentally ill? How does not not ratting out someone that ripped you off "respect the art of cue making

Please go away"
.


Like I said before when ever these problems occur with certain people there are always those like yourself who slither out from under a rock. So how is your other Buddy, Brian AKA Scruggsinhand isn't he the last forum member you supported in a similar situation to this one?:thumbup2::yeah:

Oh and by the way, doing Polls is your Job and no one would want to take what little enjoyment you have in life away from you. But, I hope you use protection and plenty of lubrication when you are doing all those poles, because it could be a real pain were you sit if your not careful!!!!:D

Have a great Night Hanger!!!!!!!!:)
 
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Come on if you want to Hug some ones Sack at least do it correctly, you can do much better than you have here throughout this thread. If you were working for me I would never allow you out for air again;)

By the way what are you getting for your support, I hope you at least get a reach around, no I got it:D It must be some repair work of a discount on a cue stick. Well, don't think for a second your purpose here in this thread and intentions are unknown from your first post it has been clear ". Like I said before when ever these problems occur there are always those like yourself who slither out from under a rock, but you have not been here long enough to know it.:thumbup2::yeah:

Have a great Night Hanger!!!!!!!!:)

Ha!...........
 
Sounds like Eason

Wow! This story sounds just like my experience with Jeff Eason.
Missed delivery, excuse after excuse, delay, delay, delay, lie, lie, lie.
I feel bad for you sir, I always liked the way his cues looked. They were always a very clean and classic looking.
Sorry to hear this. Hopefully he will do the right thing and you will get something you are happy with.

BTW, if you WANT to go through all of these trials and tribulations AGAIN, then just call Eason............he'll be more than happy to screw you over!
LOL!!!
 
Some people understand this, some don't. Those who can't be patient and understand that when a cue maker tells you 6 months, it really means 12 months shouldn't order custom cues.

Before you start yelling at me!! :) YES, there are cue makers who can and do deliver on time, but I believe they are the exception, not the rule.

Yikes....not something new customers want to hear, especially ones that don't have cues. Sure things happen and cues should not be rushed or else they will lack in quality, but how much time should this be stretched? Is it really just a guideline when a time frame is given? I agree not the best way to get repeat business IMO regardless if the product is still of good quality. Not all of us have 3-5 cues and can just wait for one to be made, especially when we are possibly trying to play pool serious and do not want to lose the fire from waiting!
 
Yikes....not something new customers want to hear, especially ones that don't have cues. Sure things happen and cues should not be rushed or else they will lack in quality, but how much time should this be stretched? Is it really just a guideline when a time frame is given? I agree not the best way to get repeat business IMO regardless if the product is still of good quality. Not all of us have 3-5 cues and can just wait for one to be made, especially when we are possibly trying to play pool serious and do not want to lose the fire from waiting!

Good Post and very well said, however, I would add that what sets good cue makers apart from the Bad ones is their customer service. Any cue maker can be late delivering a cue on a promised date, like you said above shit happens that is beyond their control. However, a cue maker who makes customer service his priority will stay in communication with his customers, and give them the option of refund at that point if they have taken the persons money or any part of it. In my opinion this is where the line is drawn between good and bad customer service. Lets face it if a cue maker has an open line of communication to his customers and a personality that allows two way communication most problems can be resolved. But, if a cue maker is not customer service oriented, or only concerned when he is made to look bad the same problems will occur over and over again.

For those who intend to buy things on this forum or any INTERNET site do some research on who you are buying from. On this site it is not enough to only consider Reputation Points or even I-trader remarks. You must also go back into the history of the person you are dealing with or ask some one you trust who has been a forum member for many years. Another thing members should consider when ordering or buying something on the forum is making payment up front to have a cue built, this can lead to many problems, and today with all the cue makers around in most cases it not necessary. In addition always have a written agreement sent to you by fax in case you have problems with the person you ordered from and this will help you with the next step. When you send payment always use paypal or a credit card if possible because if your contract is not honored either can and will reverse the charges against the individual


Just my thoughts
 
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