finish
bogey54311 said:
BCM review
- Thread starter crawdaddio
- Start date
shipping
bogey54311 said:
d_southpaw
Registered
I also happened to have dealt with Bryan more than once.
Have seen a few of his cues all of which are of good
workmanship quality. I also have experience dealing with
him in a problem scenario, a problem which he has no control
against, but he stood behind his product, took the necessary
actions to solve the problem.
Have seen a few of his cues all of which are of good
workmanship quality. I also have experience dealing with
him in a problem scenario, a problem which he has no control
against, but he stood behind his product, took the necessary
actions to solve the problem.
I would still buy one
I would still buy one of his cues after reading this post. I'm happy he will take care of a problem if you have one. I had a cue from a different cue maker last year that had a wrapped butt sent it back to him and he sent me a brand new cue and it was still wrapped sometimes you can't win. I sold it on Ebay as wrapped and cut my losses. The cue was a jump/break cue that everyone wanted this time last year.
I would still buy one of his cues after reading this post. I'm happy he will take care of a problem if you have one. I had a cue from a different cue maker last year that had a wrapped butt sent it back to him and he sent me a brand new cue and it was still wrapped sometimes you can't win. I sold it on Ebay as wrapped and cut my losses. The cue was a jump/break cue that everyone wanted this time last year.
Are you talking about Sledgehammers? A friend of mine got one from Mike that was warped and Mike replaced it. The second cue he got from him was warped also. Mike replaced it a third time and the cue was fine. Mike even paid for shipping and gave him free joint protectors. I think it was very commendable that Mike went above and beyond to satisfy a customer.WHATEVER said:
BTW-I have an older BCM sneaky pete that is still very straight and plays very well.
BCM Cues
First of all, this thread should be moved to another place as this is for wanted cues and cues to be sold. Bryan did everything he could for this customer and then some--call up any cue manufacturer and they will tell you they do not warranty warpage (unless they are fiberglas coated). Anyway, Ive bought and sold many of Bryan's cues and they hit tremendous. As long as the shaft rolls straight when together and the tip stays down, that cue will run racks (if you have the skill) minor float in the forearm is common, and it also depends on the tables you roll the cues on, the room I play in--each table rolls cues differently. So I think you all should really stop posting on this thread, I think its been exhausted.
First of all, this thread should be moved to another place as this is for wanted cues and cues to be sold. Bryan did everything he could for this customer and then some--call up any cue manufacturer and they will tell you they do not warranty warpage (unless they are fiberglas coated). Anyway, Ive bought and sold many of Bryan's cues and they hit tremendous. As long as the shaft rolls straight when together and the tip stays down, that cue will run racks (if you have the skill) minor float in the forearm is common, and it also depends on the tables you roll the cues on, the room I play in--each table rolls cues differently. So I think you all should really stop posting on this thread, I think its been exhausted.
I will say EMPHATICALLY once more that I am not complaining or knocking BCM cues. This is one persons experience. The cue was not in my posession for a month, on the contrary, I had it one day (each of them). I don't believe that Bryan knowingly shipped me cues that were warped, and he did make it right. That is a huge part of why I posted this. I had a concern, he corrected it. I just wanted the info out there for anyone who might like to know. I am considering buying another of his cues and wouldn't hesitate to recommend him. Everyone makes mistakes, and Bryan did his best to get me a cue that I liked, it just didn't work out this time. Thanks to everyone for their input/insults.
Have a nice day, hit 'em straight.
Peace,
~DC
Have a nice day, hit 'em straight.
Peace,
~DC
I've heard more good than bad about BCM cues, so my judgement either way hasn't been swayed by this thread. I think all the guys jumping on the wagon to back up Brian is great, but jumping on the thread starter for simply sharing his own personal experiences sounds like bunch of teenage girls coming to the defense of their favorite idol. Custom cue makers don't advertise. Their cues in the hands of players are their commercials. How many of us have bought our custom cue because we saw somebody else using one, took it for a test drive, and made our decision based on what we saw and heard from other players. If a guy made 3 bad cues, I, as a consumer want to know about it. And in my opinion, it is the responsibility of the consumer to pass on such information (GOOD AND BAD) to others. One guy here has had a bad experience with BCM cues, and as we've seen in the follow ups, many many more have had great experiences, so there we have it. According to this thread, in general, the guy seems to be a great guy, and makes one hell of a cue. However, he's human, and has also made a couple of mistakes. Even the greatest of all cuemakers have made mistakes!!
But, instead of jumping on the guy that is simply relating his own personal experiences, simply posting your great experiences seems to be the best way come to the defense of your favorite cue maker.
"Can't we just all just be friends??"
But, instead of jumping on the guy that is simply relating his own personal experiences, simply posting your great experiences seems to be the best way come to the defense of your favorite cue maker.
"Can't we just all just be friends??"
I feel bad you had such a bad luck experience with BCM cues. I happen to own 4 of his cues, none plain, and all are dead-on, look terrific and play great. I am in the process of having a real fancy one quoted out on right now and will not have a second thought to go thru with it.
I am real surprised this ended up in Bryan's lap in the first place. The cue was used, sold from a private person or dealer. Didn't this person know he/she was selling you a warped cue? I would have the problem there and want that person to refund my money - not Bryan. Why should Bryan be responsible for a used cue of his that he has no knowledge of how the original owner treated the cue? All you know the cue could have be stored in the guy's car trunk and subject to a 1000 different temperature changes. I'm not trying to say the original owner definitely did anything wrong with it - I'm just saying once it is used there is no telling why, what or where something went wrong. I think it was great that Bryan went to such lengths to make it better and even offered the refund up front before building the 1st replacement.
If you buy a used car that is out of warranty and something goes bad, can you go back to that car manufacturer and ask for a new car or a full refund? Good Luck
It is obvious the cue was purchased used with the warp, so I would have been right at that dealer for my money back and the cue would have been shipped back to him/her next day. I would have never even thought of going to Bryan since he wasn't part of this deal.
I realize you had a bad experience, and believe me I can see how this sucks, but the only reason I can see for this post is to warn people against buying a BCM - which is wrong. And if it is not - you step back and try as an outsider to see how this sounds. The cue was USED and Bryan's workmanship cannot be made to be 100% the blame. Again, Bryan should not have been brought into this - no matter what the seller told you to do. Bottom line is that the seller sold you a warped cue and he should make the situation right.
I want to know how I can get into this deal.... Cue maker sells a cue, buyer pays for it, buyer plays with it for a while, buyer sells it to a 3rd party, 3rd party has a problem with it, cue maker refunds money to 3rd party - ORIGINAL OWNER STILL HAS MONEY FROM SALE when he was the one who sold the damaged goods???
Bryan is a great guy and I look forward to getting my 5th cue from him!
I am real surprised this ended up in Bryan's lap in the first place. The cue was used, sold from a private person or dealer. Didn't this person know he/she was selling you a warped cue? I would have the problem there and want that person to refund my money - not Bryan. Why should Bryan be responsible for a used cue of his that he has no knowledge of how the original owner treated the cue? All you know the cue could have be stored in the guy's car trunk and subject to a 1000 different temperature changes. I'm not trying to say the original owner definitely did anything wrong with it - I'm just saying once it is used there is no telling why, what or where something went wrong. I think it was great that Bryan went to such lengths to make it better and even offered the refund up front before building the 1st replacement.
If you buy a used car that is out of warranty and something goes bad, can you go back to that car manufacturer and ask for a new car or a full refund? Good Luck
It is obvious the cue was purchased used with the warp, so I would have been right at that dealer for my money back and the cue would have been shipped back to him/her next day. I would have never even thought of going to Bryan since he wasn't part of this deal.I realize you had a bad experience, and believe me I can see how this sucks, but the only reason I can see for this post is to warn people against buying a BCM - which is wrong. And if it is not - you step back and try as an outsider to see how this sounds. The cue was USED and Bryan's workmanship cannot be made to be 100% the blame. Again, Bryan should not have been brought into this - no matter what the seller told you to do. Bottom line is that the seller sold you a warped cue and he should make the situation right.
I want to know how I can get into this deal.... Cue maker sells a cue, buyer pays for it, buyer plays with it for a while, buyer sells it to a 3rd party, 3rd party has a problem with it, cue maker refunds money to 3rd party - ORIGINAL OWNER STILL HAS MONEY FROM SALE when he was the one who sold the damaged goods???
Bryan is a great guy and I look forward to getting my 5th cue from him!
cuedoctor said:
MAN WHO POSTS ANONYMOUSLY, NEEDS TO GROW A SET AND POST HIS NAME.
pooltime said:
The cue was not used--brand new--unchalked--freshly delivered to said dealer, brand new. I contacted the dealer first, of course. I should have said that in my original post. The dealer simply referred me to Bryan, who then made good on the problem. I used the cue for about 10 minutes before making the call and shipping it back. I have no problem with Bryan or how he handled the problem. He stands behind his work--even if the cue left his shop straight and warped in shipping--he covered it. Everyone is misreading my post and intentions in posting it, but I guess that how it goes.............
Peace,
~DC
I recently bought a new cue from a known maker
that had 2 warped shafts. Not wanting a hassle
I told him that I would keep them but I thought he
ought to know. I honestly thought I would get some
response from him, return one, sell me one cheap,
whatever. Nothing. So, I don't know what my point is,
just blabbering I guess.
that had 2 warped shafts. Not wanting a hassle
I told him that I would keep them but I thought he
ought to know. I honestly thought I would get some
response from him, return one, sell me one cheap,
whatever. Nothing. So, I don't know what my point is,
just blabbering I guess.
Getnbzy said:
If you look like your picture I'd tell you anything.
I was stupid all around on this.
1. I scuffed & chalked 1 shaft before rolling. I NEVER
do that.
2. I should have asked him to replace unchalked shaft
at least.
3. I never should have brought this crap up on forum.
It's a nice hitting stick; nobody else that I've talked to
privately has gotten warped shafts from him. I was
venting because he never acknowledged my email to him.
4. If you still need to know pm me as long as you don't
post his name on forum.
A response from Bryan Mordt.
I would like to start off my response with an apology to David Crawford.
I am sorry for all the trouble you had with my work and our dealings.
I am sorry for the delay in issuing you a refund.
I am disappointed I wasn't able to make you happy with your purchase or the replacement cues I sent you. I want you to know that I did try my best and my best on this occasion wasn't good enough.
For the record...
The original cue purchased from a third party and was in new / straight condition when it left my shop. When the dealer received it he was pleased with it and made no mention of it being warped. If he had I would have asked for its immediate return for replacement or refund.
My turn around time for new cue orders is around 9 months. I put David's replacement cue to the top of the list when it came to priorities and delivered it in less than half that time. Unfortunately the point lengths were not perfectly even but this was my best effort for this particular cue. I understand why David was not happy with it. I did not send out this cue out with a warp in it but it had an issue upon arrival. At this point I am really frustrated with these problems and inconveniences for David. It's embarrassing and bad business; I don't want that. To make matters worse another replacement had a warp develop as well. I had to take a look at what was going on during the build process and try to come up with a solution.
Warping is always a major concern and minimizing its occurrence is a high priority for me. This being said even after making a few changes to the stabilizing / turning process warping can still occur. I have thrown away more than a couple of cues or parts due this problem. Most of the cues that I have encountered this problem with have been made from birdseye maple. I am now taking even more time with cues made from this wood. I recently had to remake 3 birdseye cues (six months in the making) because of stability issues. This costs me time, money and delays in delivery time.
I want every cue to be special.
I want every customer to be happy. I want them to be proud of their cue and enjoy using it. I want to refine my craft, be a good business man and have people enjoy my work. That gives me pleasure and if I fall short I will always try to make it right. I have always done that and I will always do that.
My reputation is important to me and so is my work. I am still refining processes and wanted more from myself, not only as a cue maker but as a businessman and person as well.
I hope everyone reading this reply understands that I am not making excuses for David's bad experience. I am responsible for his dissatisfaction and I apologize again for that.
Sincerely,
Bryan Mordt
BCM Cues
I would like to start off my response with an apology to David Crawford.
I am sorry for all the trouble you had with my work and our dealings.
I am sorry for the delay in issuing you a refund.
I am disappointed I wasn't able to make you happy with your purchase or the replacement cues I sent you. I want you to know that I did try my best and my best on this occasion wasn't good enough.
For the record...
The original cue purchased from a third party and was in new / straight condition when it left my shop. When the dealer received it he was pleased with it and made no mention of it being warped. If he had I would have asked for its immediate return for replacement or refund.
My turn around time for new cue orders is around 9 months. I put David's replacement cue to the top of the list when it came to priorities and delivered it in less than half that time. Unfortunately the point lengths were not perfectly even but this was my best effort for this particular cue. I understand why David was not happy with it. I did not send out this cue out with a warp in it but it had an issue upon arrival. At this point I am really frustrated with these problems and inconveniences for David. It's embarrassing and bad business; I don't want that. To make matters worse another replacement had a warp develop as well. I had to take a look at what was going on during the build process and try to come up with a solution.
Warping is always a major concern and minimizing its occurrence is a high priority for me. This being said even after making a few changes to the stabilizing / turning process warping can still occur. I have thrown away more than a couple of cues or parts due this problem. Most of the cues that I have encountered this problem with have been made from birdseye maple. I am now taking even more time with cues made from this wood. I recently had to remake 3 birdseye cues (six months in the making) because of stability issues. This costs me time, money and delays in delivery time.
I want every cue to be special.
I want every customer to be happy. I want them to be proud of their cue and enjoy using it. I want to refine my craft, be a good business man and have people enjoy my work. That gives me pleasure and if I fall short I will always try to make it right. I have always done that and I will always do that.
My reputation is important to me and so is my work. I am still refining processes and wanted more from myself, not only as a cue maker but as a businessman and person as well.
I hope everyone reading this reply understands that I am not making excuses for David's bad experience. I am responsible for his dissatisfaction and I apologize again for that.
Sincerely,
Bryan Mordt
BCM Cues
B
Bruce S. de Lis
Guest
BryanMordt said:
Think from what Bryan said he went above and beyond the Call of Duty....
