Question for all you cuemakers out there, do you view cue building as a business or hobby?
Example SouthWest, in my opinion the run it like a business. Versus maybe a maker like Runde where he doesnt take orders, builds cues for a hobby then some how his cues hit the secondary market.
But here's the point Im getting to- if you run it like a business, I feel there are certain customer expectations that need to be addressed. timely communication, meeting delivery dates, some kind of customer satisfaction policy, methods for recourse documentation work order/invoice etc.
Now if you run it like a hobby, is the customer at your mercy on any worked promised wether its building a cue, repair work etc? What recourse does your customer have if they send you a deposit for a cue and the cue is never built/delivered? Or a cue sent in for work and the cue never repaired or sent back? What recourse does the customer have and who's burden is it to get things made right when there is very little documentation and all you may have is an email and or maybe a deposit to the cuemaker as proof of a transaction?
Ther have been many posts on good and back customer/cue builder experiences. And I've had my share of them, I just posed this question to see if there is/was any coorelation.
Example SouthWest, in my opinion the run it like a business. Versus maybe a maker like Runde where he doesnt take orders, builds cues for a hobby then some how his cues hit the secondary market.
But here's the point Im getting to- if you run it like a business, I feel there are certain customer expectations that need to be addressed. timely communication, meeting delivery dates, some kind of customer satisfaction policy, methods for recourse documentation work order/invoice etc.
Now if you run it like a hobby, is the customer at your mercy on any worked promised wether its building a cue, repair work etc? What recourse does your customer have if they send you a deposit for a cue and the cue is never built/delivered? Or a cue sent in for work and the cue never repaired or sent back? What recourse does the customer have and who's burden is it to get things made right when there is very little documentation and all you may have is an email and or maybe a deposit to the cuemaker as proof of a transaction?
Ther have been many posts on good and back customer/cue builder experiences. And I've had my share of them, I just posed this question to see if there is/was any coorelation.