Buyer / Seller transaction report
- Thread starter TATE
- Start date
Catching Up
I have a lot of catching up to do, so bear with me, if this seems a little long.
We can honestly say we've had great results with almost all our online business. Most of our transactions were on eBay (others were direct from our website) and pretty much all of our buyers and sellers have been very honest and reliable. Many of our customers are return customers. We are always glad to see them back.
There were only a few small incidents we've ever had any problems over. I had a customer write to me and tell me his cue was making a noise and then it broke. I told him to send it back to us and I'd make it good, if it looked like the material was flawed. The cue was in excellent condition (no dents or dings or blemishes in the finish) other than the break in the forearm. I practically rebuilt his cue, keeping the good wood, as he requested. He was very happy about the deal and posted a note on this forum about it.
In our early days of online sales, one guy said his cue broke and wanted to know what we were going to do about it. After a little discussion to find out the details, I asked him to return it to us and if it didn't look like it had been in a stomp-fest or a bar fight, I'd fix or replace it for him. He never wrote back, or sent the cue. The cue he bought was one I absolutely loved and hope his story was only a manner of finding out if we'd honor our work, or not, instead of really being broken.
One other time, we had a guy win an auction and send us his preferences for finishing the cue. We wrote him back, but he never replied to our message. A day or two later, he asked if we were ever going to let him know if we shipped the cue and acted like he'd never heard from us. He wrote again, within another day or so, and asked if we were ever going to reply to him. We had been responding and even sent him his tracking numbers, etc.. His cue was delivered on the second day he asked why we weren't replying and we never heard from him, again. We figured his e-mail was rejecting our messages, or something. The guy seemed nice enough, but anyone would get a little frustrated, if they put out a few hundred dollars and didn't seem to be receiving any correspondence from the party who received that money, so we didn't get too upset about that incident.
There was one seller, who auctioned an item and said it was one size, but when we received it, it was .005 off, which could not be used for the purpose I bought it for. When we mentioned the size difference, the seller basically said "Oh, I goofed, they are actually a different size than I advertise" but he didn't changed the info on his auctions for a long time. Recently I noticed he has made the correction. We were glad to see the change.
Overall, we've been very happy with our customers and our suppliers, of whom there are way too many to mention, but if they read this, I hope they'll know how much we appreciate them. As we are able to get out to more events in the future, we hope to meet these and many more.
If anyone would like to check our eBay feedback, our username is crowncues.
I have a lot of catching up to do, so bear with me, if this seems a little long.
We can honestly say we've had great results with almost all our online business. Most of our transactions were on eBay (others were direct from our website) and pretty much all of our buyers and sellers have been very honest and reliable. Many of our customers are return customers. We are always glad to see them back.
There were only a few small incidents we've ever had any problems over. I had a customer write to me and tell me his cue was making a noise and then it broke. I told him to send it back to us and I'd make it good, if it looked like the material was flawed. The cue was in excellent condition (no dents or dings or blemishes in the finish) other than the break in the forearm. I practically rebuilt his cue, keeping the good wood, as he requested. He was very happy about the deal and posted a note on this forum about it.
In our early days of online sales, one guy said his cue broke and wanted to know what we were going to do about it. After a little discussion to find out the details, I asked him to return it to us and if it didn't look like it had been in a stomp-fest or a bar fight, I'd fix or replace it for him. He never wrote back, or sent the cue. The cue he bought was one I absolutely loved and hope his story was only a manner of finding out if we'd honor our work, or not, instead of really being broken.
One other time, we had a guy win an auction and send us his preferences for finishing the cue. We wrote him back, but he never replied to our message. A day or two later, he asked if we were ever going to let him know if we shipped the cue and acted like he'd never heard from us. He wrote again, within another day or so, and asked if we were ever going to reply to him. We had been responding and even sent him his tracking numbers, etc.. His cue was delivered on the second day he asked why we weren't replying and we never heard from him, again. We figured his e-mail was rejecting our messages, or something. The guy seemed nice enough, but anyone would get a little frustrated, if they put out a few hundred dollars and didn't seem to be receiving any correspondence from the party who received that money, so we didn't get too upset about that incident.
There was one seller, who auctioned an item and said it was one size, but when we received it, it was .005 off, which could not be used for the purpose I bought it for. When we mentioned the size difference, the seller basically said "Oh, I goofed, they are actually a different size than I advertise" but he didn't changed the info on his auctions for a long time. Recently I noticed he has made the correction. We were glad to see the change.
Overall, we've been very happy with our customers and our suppliers, of whom there are way too many to mention, but if they read this, I hope they'll know how much we appreciate them. As we are able to get out to more events in the future, we hope to meet these and many more.
If anyone would like to check our eBay feedback, our username is crowncues.
snowmon34 -- Dale smooth as usual
Just finished a new, old, deal with Dale the snowmon34. Excellent as usual. Thanks as well my man!
Just finished a new, old, deal with Dale the snowmon34. Excellent as usual. Thanks as well my man!
No problem. Josh paid fast, kept in great communication, but unfortunately wasn't satisfied with the cue (hey, it happens) - but as with anything I sell...the check doesn't cash until I know you are a happy customer! I'm sure we'll have better luck next time. Thanks Josh!
i just finished a great transaction with bamacues. cue was shipped when i asked him to ship it and was extremely well packaged
Excellent Transaction with Retail1LO
I just completed a flawless transaction with Retail1LO. He is a good buyer and we communicated with each other well and the entire transaction went very smooth and quick. It was a pleasure to do business with you and I hope we have the chance to do business again in the future!
Thanks again and take care,
Dakota
I just completed a flawless transaction with Retail1LO. He is a good buyer and we communicated with each other well and the entire transaction went very smooth and quick. It was a pleasure to do business with you and I hope we have the chance to do business again in the future!
Thanks again and take care,
Dakota
Cue deals
I have purchased cues, shafts, and cases from the following AZB members, and each time I have been more than satisfied. I would recommend these members to deal with, not every deal was through AZB but all are active members
12squared
Salamander
snowmon34
barryc
howardthedick
8ball Rat
dukeboy1977
KOINKID
bogey54311
shaneS
golfparent (new deal haven't received item yet, but not worried-he has a great rep)
There are probably a few more that I have forgotten, but this is a good list of people
Thanks to all, and I am sure that any of these people would vouch for me also. KOINKID may not remember me because I purchased 2-Schon shafts from him through eBay a while ago, he was very good to deal with
Ted
I have purchased cues, shafts, and cases from the following AZB members, and each time I have been more than satisfied. I would recommend these members to deal with, not every deal was through AZB but all are active members
12squared
Salamander
snowmon34
barryc
howardthedick
8ball Rat
dukeboy1977
KOINKID
bogey54311
shaneS
golfparent (new deal haven't received item yet, but not worried-he has a great rep)
There are probably a few more that I have forgotten, but this is a good list of people
Thanks to all, and I am sure that any of these people would vouch for me also. KOINKID may not remember me because I purchased 2-Schon shafts from him through eBay a while ago, he was very good to deal with
Ted
dealing with roddyc
Roddy,
thanks for the kind words...
roddyc was a delight to deal with, smooth transaction...
regards,
GolfParent
Roddy,
thanks for the kind words...
roddyc was a delight to deal with, smooth transaction...
regards,
GolfParent
roddyc said:
dealing with RiverRat
Rat,
thanks for the bump...
dealing with Rat was a pleasure, lightning fast payment and a great communicator...
regards
GolfParent
Rat,
thanks for the bump...
dealing with Rat was a pleasure, lightning fast payment and a great communicator...
regards
GolfParent
RiverRat said:I had a great transaction with golfparent on a schon cue. The cue was well packaged and arrived very quickly. I won't hesitate to buy from him again.
Thanks !!!!!
Just finalized a perfect transaction with KOINNKID. Communication was perferct and we both understood the others concerns prior to sending anything. We reversed the process and it went without a hitch. I hope to do business with again.
To all AZ members........ KOINNKID can be trusted.
greg libby
To all AZ members........ KOINNKID can be trusted.
greg libby
1glibby1 is a honest and very fair person. He understood my concern and shipped the item with out hesitation to me to give me a chance to look at it before paying for it. I got the item in and it was better then described.1glibby1 said:
Thanks so much and hope to do business again. Troy
Great transactions...
Over the last couple of weeks, I have completed some transactions with a few folks on here. All of these transactions have gone very smoothly, and all were great to work with...
Masonh
Daniel
Whiteoak
Jmonche
Pletho
MikeM
Jazz
Poolplayer1111
HomerB
Wade
Mike Templeton
Roger SLC-LV
Worminator
Magix
Golfparent
Koinnkid
Danktrees
Bkkpool
If I left anyone out, I do apologize. Just let me know and I will make certain that I correct it.
Joe
Over the last couple of weeks, I have completed some transactions with a few folks on here. All of these transactions have gone very smoothly, and all were great to work with...
Masonh
Daniel
Whiteoak
Jmonche
Pletho
MikeM
Jazz
Poolplayer1111
HomerB
Wade
Mike Templeton
Roger SLC-LV
Worminator
Magix
Golfparent
Koinnkid
Danktrees
Bkkpool
If I left anyone out, I do apologize. Just let me know and I will make certain that I correct it.
Joe
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