i just wanted to post this.. it wasnt as much a transaction.. but AMAZING customer service...
I want to publicly say THANKS! to Jack Madden... i recently bought my second Jack Madden cue and had some minor issues with it.. but Jack was very helpful in emails and on the phone.. i was just looking to get the cue fixed and was willing to pay whatever it costs... and Jack took amazing care of me.. he and his wife are both great people to talk to and deal with.. even though i never bought a cue directly from jack, we have talked many times about it and he has provided top notch customer service like i bought 10 cues from him..
the problem was , i had a cue that he had once replaced the joint with a soft ivory subsitute material (kind of a plastic) , anyways.. the shafts didnt quite line up correctly, there was a tiny lip from where the joint and the shafts fit together.. and honestly.. that wasnt the main problem with the cue.. personally.. i didnt like the way the cue played.. to me it didnt feel good at all.. so while discussing fixing the lip on the cue, we found out that because the material was so soft it actually deformed slightly and caused the lip.. anyways.. i sent the cue back to jack and he replaced the joint with a new steel joint, i guess that was what was on the cue when it was bought new..
so I sent Jack the cue, and told him , i didnt care what it costs. just please fix it!! the turnaround time was unbelievable.. from sending him the cue, he had it less then a week.. i told him to keep the cue as long as he needed as i was in no hurry to get it back.. but he told me, he wanted to take care of my cue and get it back to me.. I wont disclose exactly what jack charged me, but he took exceptional care of me and it deffinatly cost him more then it cost me..
when i recieved the cue, the joint was perfect.. the cue was perfect, everything was perfect.. he must have gone over the entire cue and made it like new!!! i couldnt believe it when i got it back.. it played amazing.. (my opinion of course) and to be honest.. i made it my dailey player for now... i was at my wits end with the cue because , i couldnt play with it for the way the plastic hit felt.. and i couldnt sell it because of the fitting of the shafts..
BEST THING I EVER DID was to talk to Jack.. honestly.. i dont think i would ever sell it now..
Jack and Bev provide awesome cues and amazing customer service to everybody which goes along way in my book.. I would never hesitate to deal with Jack ever! and at this time, i am designing a cue to have jack build.. since both of my other cues were bought from the second market, i look forward to the day i recieve one made just for me..
if anybody has any questions about Jack , you can send me a pm, i will answer any questions about my madden cues and my experiences with them.. and if you want to see some more of jacks cues, his website is
www.maddencues.com ...
Thanks again Jack and Bev..
Chris