Cue damage - concerns

Underclocked

Underclocked

.........Whut?.........
Silver Member
Shipped a cue to another member that I had only played during two tournaments on one day. That member has indicated the packaging did not appear abnormal/damaged at all but below is what was found inside. The top photo indicates the condition of the cue when I put it in the packaging - the two below show the horrific damage that occurred somehow during transit.

click to enlarge

That member has suggested a thermal transient must have caused this ... but it has me scratching my head. Has anyone experienced damage like this before?

There was no explosive material inside the cue to my knowledge. I shipped using USPS priority and insured so hopefully that insurance will pay off.

I didn't know exactly where to put this posting so, if it should be moved, I would ask the mods to please do so.
 
Underclocked said:
Shipped a cue to another member that I had only played during two tournaments on one day. That member has indicated the packaging did not appear abnormal/damaged at all but below is what was found inside. The top photo indicates the condition of the cue when I put it in the packaging - the two below show the horrific damage that occurred somehow during transit.

click to enlarge

That member has suggested a thermal transient must have caused this ... but it has me scratching my head. Has anyone experienced damage like this before?

There was no explosive material inside the cue to my knowledge. I shipped using USPS priority and insured so hopefully that insurance will pay off.

I didn't know exactly where to put this posting so, if it should be moved, I would ask the mods to please do so.
Click to expand...



What kind of packaging did you use?

This damage was caused by pressure directly on the forearm, expandtion and contraction will not do what you are showing in the photo's.

Take care
 
My opinion, there had to be damage to the tube that it was placed inside in order to have that kind of damage! Unless it was packed with a rock.
 
I've seen damage like this when someone leaves their cue in sub zero temps here in Wisconsin. If it was sent via U.P.S. air being in the cargo area could cause such damage IMHO.
 
HOLY MOLY! Dam I'm sorry to hear that. That WAS a really nice looking cue.

Hope you can get down to the bottom of what happened, or what caused it better yet? Please tell me it was insured?

all the best,
Grey GHost
 
It was insured but I'll bet we run into troubles with USPS. The cue was packaged in a plastic sleeve (one butt, two shafts), fairly heavily bubble wrapped and put inside a heavy cardboard shipping tube (round). Just happens I sent a cue to Marcus a few days later and used PVC pipe for that one. The one I sent Marcus took barely over a day to get there, the one shown above took several days to get to its destination even though both were sent via USPS priority.

The high altitude, frigid temperatures might have induced the damage... I guess... but it sure looked to me like it took a pretty good blow. The receiver said the bubble wrap was still in good shape though (which supports the thermal transient I suppose). Heckuva mess! :(
 
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You would expect to see the the box messed up:confused:

But, if it has nailed against something, wouldnt the cue show a big impact mark on it? You'd expect the clear to crack real bad or something from the blow if someone hit it or broke it over their knee, etc.

But I would definitely want to see the box.
 
Free advice: If you are shipping an expensive cue use registered mail, it gets far more friendly treatment than priority.

If you don't believe anything else I tell you, believe that. It costs a little more but if you want it to get there in one piece your odds are a lot better with registered mail.
 
It's your story and you can tell it any way you want to but the incurred damage was NOT caused by temp. change. What the hell is "thermal transient", anyway?

It's very apparent that the cue was bent or impacted. We have no pic of the pkg. but USPS is going to want to see it.
 
DoubleD - that would be my thinking as well - were it not for the fact that the receiver has indicated there was no significant deformation of the packing tube or even the bubble wrap. The shafts were only separated from the butt by the internal plastic sleeve and they are undamaged. Seems they would have broken too if it had been an impact. All I know is that I put a nice looking, near new cue in the hands of the USPS and this is what was delivered.

And that is why I'm left scratching my head. The cue is not an expensive model but it was a nice cue.
 
alternate possibile explanation....

any chance the cue arrived in perfect condition and then after unpacking it, the receiver on his way to his basement to test hit some balls tripped and fell down the stairs with it?

Sorry, just trying to inject a little levity into a lousy situation.

Seriously hope that you get to the bottom of it.

Good luck,
Brian kc
 
Underclocked said:
Nope, he is the sort of guy that would tell you if such a thing happened. And so would I.
Click to expand...

Maybe the postman left the package dangling out of his mailbox down by the highway and some kid came by and smacked it with a baseball bat. :eek:
Inside joke people.:D

How big diameter was the tube?
If it was the size I am thinking a Butt and 2 shafts with bubble wrap & sleeve would fit tight.
In theory if the tube got a heavy package thrown on top of it the tube & shafts could flex while the butt snapped at the weakest point.
That's my thinking.
Good Luck with your fight to get it covered by the insurance.
They got some funny regs on how it must be packed.
 
;) :D Let's hope not.

I don't know the dimensions of the tube but it was packed tightly inside with all the bubble wrap.
 
it could have been done by a postal worker just being an ass.did the tube look like the tape had been messed with on the tube plug?alot of people had access to the cue between shipping and arriving.some people have no respect for others property.could have been taken out snapped across a knee and put back in the tube.
 
With all the extra time it took for the cue to arrive, I wonder if someone new at the post office really screwed it up and then repackaged it in an attempt to cover his butt. Only way I could see the outside shipping tube still looking fine but with this much damage to the cue.
 
Underclocked said:
Shipped a cue to another member that I had only played during two tournaments on one day. That member has indicated the packaging did not appear abnormal/damaged at all but below is what was found inside. The top photo indicates the condition of the cue when I put it in the packaging - the two below show the horrific damage that occurred somehow during transit.

click to enlarge

That member has suggested a thermal transient must have caused this ... but it has me scratching my head. Has anyone experienced damage like this before?

There was no explosive material inside the cue to my knowledge. I shipped using USPS priority and insured so hopefully that insurance will pay off.

I didn't know exactly where to put this posting so, if it should be moved, I would ask the mods to please do so.
Click to expand...

Was the tube at least a few inches longer than the cue, or was it a tight fit?

I've not seen that sort of damage in shipping, although USPS has broken two poorly packed one piece cues shipped to me.

Chris
 
The tube was probably 36" in length. There was sufficient room at both ends to push in some bubble wrap in a wad. I'm sort of wondering if the cue might have been removed from the tube was well. The tape I used was the old priority mail tape that one used to be able to get free from the post office - several layers of it.
 
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