Cuemaker wont ship my cue

Kingpin said:
Just wanted to let everyone know about the progress. No Cue! Suppose to be shipped out on Monday. My UPS comes in late and they just showed up. I received an order that was shipped from North carolina on Monday. The guy is in Illinois and Im in MN. The cue should have been here by now correct? Its official, its now a s#itshow! lol Do you ever feel like someone's really going out of their way to make things difficult for you? I dont know what else to say at this point. Maybe the UPS didnt see an extra package on the truck. Does anyone else have an idea that might make me feel better? :thumbup:
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Most cuemakers and sellers provide a tracking number to customers. If you didn't receive a tracking number, I would not feel confident that the package was shipped.

At this point you should name the cuemaker. By saying he is based in Illinois makes every cuemaker in Illinois suspect.
 
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Kingpin said:
Just wanted to let everyone know about the progress. No Cue! Suppose to be shipped out on Monday. My UPS comes in late and they just showed up. I received an order that was shipped from North carolina on Monday. The guy is in Illinois and Im in MN. The cue should have been here by now correct? Its official, its now a s#itshow! lol Do you ever feel like someone's really going out of their way to make things difficult for you? I dont know what else to say at this point. Maybe the UPS didnt see an extra package on the truck. Does anyone else have an idea that might make me feel better? :thumbup:
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See post #26.. :wink:
 
It's horrible when something like this happens and the responsibility rests with the cue-maker following through on what's required.

I have only had limited experience with cue-makers........Bob Runde, Tim Scruggs (RIP), Jerry Rauenzahn and Bob Owen.

Tim was an extraordinary person and cue-maker and was a man of his word......good communications too.
Bob was and is a prince among men and I hold him in the highest regard and he doesn't disappoint.

Jerry Rauenzan & Bob Owen are men cut from the same cloth........men of their word and talented way beyond what their sterling
reputations as cue-makers......and get this........delivered both my customs as promised........I was given estimates of 9 1/2 to 10 months
for each cue and both were completed a couple of weeks earlier than was forecast.

All of my cue-maker experiences have been nothing short of solid gold.......Bob and Jerry are a major reason why........my experience
was so darn good than I ordered a 2nd cue from Bob and a 2nd one from Jerry that are underway right now.........there's no better
endorsement you can give a cue-maker than to do repeat business......and the next two will be my best ones yet.

Maybe I've been lucky but if I have been, you can share it too if you decide to have either Messrs. Owen or Rauenzahn build you a custom cue.


Matt B,
 
If he doesnt call me today with delivery info on my cue, I will tell you all who it is. Im done waiting.
 
Guys, stick with the proven performers for finish and repairs if you want your cue back in a timely manner. 99% of the time, Ryan and Scot will pump them out. Do you really think your $300 repair job will take precedence over a dozen $1,000 to $3,000 custom cue orders from an established, full time cue maker?
 
TATE said:
Guys, stick with the proven performers for finish and repairs if you want your cue back in a timely manner. 99% of the time, Ryan and Scot will pump them out. Do you really think your $300 repair job will take precedence over a dozen $1,000 to $3,000 custom cue orders from an established, full time cue maker?
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strangely, and unfortunately, I see it plenty where "established, full time cuemakers" will put all (or most) of their cue orders on the back burner so they can reap the *fast money* of doing repairs.

+1 on the 2 proven performers above.

best,
brian kc
 
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Brian makes a really good point.......if you have cues underway that had estimated completion times 3-5-9 mths distant on the calendar and you were the cue-maker with everyday cash flow requirements, would you work on cues that would pay you off 90 days or 180 days away or work on some things that would put cash in your pocket right now....this week or today, especially if you happened to have ample inventory on hand for any repair orders?

Think about it....some quick, easy money can be made right now instead of when a few finished cues ship, even it that was only 30-45 days or perhaps 3-4 months away. I think Brian is onto something that can indeed distract and delay completing custom cue orders with some cue-makers. However, I do not believe that applies to all cue-makers but I truly do not have any way of knowing one way or another what the actual situation is. Nonetheless, Brain brings up an interesting point in my opinion.

Matt B.
 
Kickin' Chicken said:
strangely, and unfortunately, I see it plenty where "established, full time cuemakers" will put all (or most) of their cue orders on the back burner so they can reap the *fast money* of doing repairs.

+1 on the 2 proven performers above.

best,
brian kc
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And often, it's not the labor that takes a lot of time. It's the visits to the shop.
People come in and waste a whole day's time of the maker.
I told my late mentor one time to shut the door already.
I've told another maker to do the same.
 
JoeyInCali said:
And often, it's not the labor that takes a lot of time. It's the visits to the shop.
People come in and waste a whole day's time of the maker.
I told my late mentor one time to shut the door already.
I've told another maker to do the same.
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What if they bring beer!

Larry
 
My experience with cue makers has varied with some being great and others being absolutely full of it.

I had one well known cue maker whose work I really admire promise to build me a cue as part of a sponsorship type thing for me streaming an event in Vegas years ago. I see the cue maker there and we bs and he never hands me a cue and I am not one to have my hand out when someone is doing something nice for me and truthfully didn't think even had it with him.

I contact him to ask about it later on a week or two after the event and he says well since you didn't ask me when I saw you I assumed you didn't want it and I am thinking really?!?! I told him that was not the case and I did but he never sent me the cue and never has contacted me since. I was very disappointed.

I had a bad experience with Dale Teague, he owes me 12 birdseye shafts from a sponsorship deal for promoting his Eyeshafts and he never followed through. He gave me the shaft for real.

My last experience was an overseas cue maker who I have dealt with in the past dozens of times. I buy him an item he wants and then he tells me someone already got it for him so I return it and ask him what he wants. He is building me a cue in exchange the the item, I buy the item he wants and say I will ship when he send me pics of the finished cue because in the past I would send things to him and he would take forever.

Months and months go by and he strings me along giving me dates and missing them and I have an item I can't return now and will never use. I told him don't worry about the cue as he had no intentions of following through. I told him to take care and won't do business with him anymore.
 
Kingpin said:
I have a quick question, What would you guys do if a cuemaker told you he could repair your cue in 2 weeks, call you in 2 weeks for payment and say it will be done by the end of the week. Wont get a hold of you and instead gives you an excuse and says it will go out the following week. Wait two weeks and still nothing. Call again, still having issues but it will go out the next week. Blah, Blah, Blah. Excuses, excuses, excuses. I dont care if its done. Its a month past the promised time frame and I can have someone else do it. I just cant seem to get my cue back. Im not sure why but he wont ship it. Repaires have been paid for so thats a non issue. Please tell me how I should procceed. Thanks
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Sounds like what happens to a friend of mine every time he buys custom cues. (and he buys a couple a year) from btw major cue makers on here that every one defends. Sadly we've given cue makers a feeling of entitlement that they can treat it's buyers like crap. I just play with ordinary cues off the shelf now and focus on playing the game and couldn't be happier.
 
trob said:
Sounds like what happens to a friend of mine every time he buys custom cues. (and he buys a couple a year) from btw major cue makers on here that every one defends. Sadly we've given cue makers a feeling of entitlement that they can treat it's buyers like crap. I just play with ordinary cues off the shelf now and focus on playing the game and couldn't be happier.
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With all the stories I read here, there is no way I would go through the aggravation of ordering a custom cue. Perhaps these stories are the exception, and not the rule, but if something is gonna go off the rails, it'll happen to me. No thanks.

If I want a new cue, I'll either buy a nicer new one, or a used one from someone I know.
 
This is a common thing for cue makers. Dennis Searing told me to sent him my cue for a refinished and new shafts, I sent it to him and he quoted 2-3months, its been 2 years, I've never heard from him since he received the cue. And I've been sending him emails every now and then but never get any response in return.
 
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