Diamond Customer Relations
- Thread starter JerrysCues
- Start date
come on guys
you know i think everyone is missing the point in glen's 1st post where he said that he tried to deliver these tables not once, but twice! twice guys. twice. thats it. now the poor seniors are at the bottom of the delivery list. no one's fault but theirs. then without any knowledge we are all like "oh thats it diamond cant deliver. they are going out of business". so glen sets us all straight and gets jumped on.
i dont get it. everyone of you guys who is in business and falls back on "the customer is always right" really knows that in fact the customer is rarely right. in fact the customer rarely has any idea what the hell he is talking about (as in this case where the OP manages to leave out that he waived off delivery twice).
there are a lot of mechanics out there, but precious few good ones. from everything that i hear glen is one the great ones. without him (and other great mechanics) we wouldnt be able to enjoy the game we love. i think if anything glen should get a round of applause from us rather than getting jumped on.
brian
you know i think everyone is missing the point in glen's 1st post where he said that he tried to deliver these tables not once, but twice! twice guys. twice. thats it. now the poor seniors are at the bottom of the delivery list. no one's fault but theirs. then without any knowledge we are all like "oh thats it diamond cant deliver. they are going out of business". so glen sets us all straight and gets jumped on.
i dont get it. everyone of you guys who is in business and falls back on "the customer is always right" really knows that in fact the customer is rarely right. in fact the customer rarely has any idea what the hell he is talking about (as in this case where the OP manages to leave out that he waived off delivery twice).
there are a lot of mechanics out there, but precious few good ones. from everything that i hear glen is one the great ones. without him (and other great mechanics) we wouldnt be able to enjoy the game we love. i think if anything glen should get a round of applause from us rather than getting jumped on.
brian
If you'd have read a little further, you wouldn't have asked such a questionBigjohn said:
Glen
I agree with you Steve, there's a lot other jobs I wouldn't like doing in this world...being in the Army is one of them, though I did serve a little over 9 years during Viet Nam. But, people need to read the facts, not read into the facts when they read a post like this one. If baffles me that some people can just ignore the facts and interpret what they read anyway they want, then make comment on that new found interpretation.Hunter said:
Glen
I agree, and that was rewrote to read...."you can please most of the people most of the time, but you can't always please all the people, all the time"DrJ said:
Glen
Attitude????...Yeah, I guess you're right, because I don't take kindly to being accused of something that I didn't do. Next time you get accused of doing something that you didn't do...I'd sure like to see YOUR attitude then! I'm big enough to take blame for something that I do with total regard for any consequences, but I will not take blame for something that someone else does, not now, not ever, so attitude...yeah, I got one of them too, when things like this happen, especially when I try and avoid what I already know is coming, by offering to do something about it first, then get turned down!DrJ said:I'll give you one final hint...it's all about attitude....
Glen
Well, that is your choice, you are the customer, and there's always an off brand table for buyers like you, that's why there isn't just one manufacture of pool tables, so you DO have a choice.DrJ said:
Glen
I'm sure you can find another ProAm made by someone else, and the one thing that is so great about a ProAm table is that they don't lose their value down the road like all other tables do.DrJ said:
Glen
cueandcushion said:When I ordered my Diamond I was given an approximate delivery date. It was late by a few weeks. They did tell me in advance that when it was on its way I would be given a few days notice to get my old table out. They always kept me informed and were upfront to me about being backlogged. I think it is a GOOD thing they are behind. It means the popularity of the Diamond is finally realized across the entire pool industry. It is prolly faster to get a Brunswick these days because demand for those have gone down.Our Diamond was delivered and set up in a professionaly manner and I can only give compliments to the staff at Diamond for my service. Of course my current complaint from pool players is "When are you gonna get more Diamonds so we can play banks and 9 ball on them?". We currently have our new Diamond Pro set aside for One Pocket only. I have no doubt we will be adding more Diamonds to our billiard parlor soon. They are worth the wait.
The only diamond I've played on was the one at your place before I left St Louis and I have to say I like it better than any table I've played on. I wonder what a used one costs, like one that's been used in a tournament.
DrJ said:
I see your point but what you are talking about is called shooting yourself in the foot. Do NOT let anything talk you out of getting a Diamond table. Glen just has emotional outbursts and then, after the lava has spilled, he cools out and all is well again for several months.... as far as I can tell from my history with watching his posts. I suspect the danger has passed now
, and that he'll soon be back to his ole teddy bear self.He's a MUCH badder cat than I but we share the trait of being perhaps too passionate. Things build up, and my "assholiness" grows gradually until there's a noticeable explosion and then the energy is spent and the decent guy takes over again. I've spent many years trying to change that tendancy but it doesn't respond. It's my nature and I see it in Glenn.
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hahahahaha...I'm all better nowJimS said:I see your point but what you are talking about is called shooting yourself in the foot. Do NOT let anything talk you out of getting a Diamond table. Glen just has emotional outbursts and then, after the lava has spilled, he cools out and all is well again for several months.... as far as I can tell from my history with watching his posts. I suspect the danger has passed now
He's a MUCH badder cat than I but we share the trait of being perhaps too passionate. Things build up, and my "assholiness" grows gradually until there's a noticeable explosion and then the energy is spent and the decent guy takes over again. I've spent many years trying to change that tendancy but it doesn't respond. It's my nature and I see it in Glenn.
Glen
JimS said:I see your point but what you are talking about is called shooting yourself in the foot. Do NOT let anything talk you out of getting a Diamond table. Glen just has emotional outbursts and then, after the lava has spilled, he cools out and all is well again for several months.... as far as I can tell from my history with watching his posts. I suspect the danger has passed now
He's a MUCH badder cat than I but we share the trait of being perhaps too passionate. Things build up, and my "assholiness" grows gradually until there's a noticeable explosion and then the energy is spent and the decent guy takes over again. I've spent many years trying to change that tendancy but it doesn't respond. It's my nature and I see it in Glenn.
I think you've been watching me to closely for the last year, you know me a little to well...
Glen
i have read every post on this thread and all i have to say is diamond tables are without a doubt the best tables out there but after the threads by the delivery guy i would think twice about getting a diamond if he is the guy delivering it. this ofcourse is leaving out the fact that if i ordered a product and was givin a delivery date and several other delivery dates and still hadnt recieved the product then i without a doubt would have taken my business elsewhere. if u have a problem with delivery then hire more people and contrary to glen's opinion there are how many millions of people in the united states so chances are he isnt the only one qualified to do the job. for the price u pay for a diamond table it should be there when the delivery date is. i mean a brand new gold crown costs what almost half as much and after every single modification and having installed by a top guy here on the east coast id still be atleast a few grande under what u pay for a diamond. so i guess my point is iv always wanted a diamond but after reading this thread ill go the cheaper route and be just as happy all because of the attitude of a delivery guy.
and before you all jump on my case i dont mean any disrespect for the delivery guy just seems to me a multimillion dollar company as well known as diamond would be smart enough to have a good delivery system i mean spend a little of ur income and have a distribution center on the east coast n hire ppl to deliver the minor set back in money in the beggining would rapidly pay for itself.
If you knew what you were talking about, I guess it wouldn't bother me as much, but first of all, a Gold Crown 5 costs more than a Diamond Professional, or a Diamond ProAm and is in no way in the same class. Second, Diamond has always had east coast delivery, they're located in Jeffersonville, IN. It's the central, and west coast that has never had delivery because it's way out of Diamonds back yard. Third, call up Brunswick and order that Gold Crown with a one piece slate and see what kind of an answer you get for your request, while you're at it, order it with pro cut pockets at the same time. It's always the people that CAN'T do the job that give the best advice on how to get it done. In case you're not aware of it, the ProAm 9ft weighs 1,230lbs. Do yourself a favor before you stick your foot further in your mouth, call every billiards company you can find on the enet or your yellow pages, and ask them if they move tables like that. When you're done doing that, send me that list, or better yet, post it here on AZ. Here, let me help you out a little, in the mechanics section, there's a whole list of mechanics located all over the US, start calling them, ask them if they move pool tables completely assembled that weigh 1,230lbs. Find anyone to support your claim, and I'll tip my hat to you...anyone! Now go back and re-read from the beginning of this thread, and see where I tried to do everything I could to avoid this situation from happening in the first place...OK.da_rookie_77 said:
Like it or not, Diamond does make the best Professional pool tables in the world, if you don't want one, then by all means, don't buy one. If you have a problem with me delivering it, then request someone that works at Diamond to deliver it, that's fine with me. But don't shoot yourself in the foot because you can't get your facts straight about what happened. I will not take blame for something I did not do, end of story.
Glen
PS. And Diamond, being a mulit-million dollar business is just another assumption on your part as well. You have no clue as to the finances of Diamond, and therefore all you can do is guess, or assume...as usual again. I'll tell you this, and you can take it for what it's worth. Diamonds cost of producing a table is way higher than that of Brunswick, as they sacrifice no expenses to produce their pool tables, and by all rights, should cost more than Brunswick's, but I know for a fact that they keep that end price down so that more people can afford to own one. So, check your prices again.
So, I guess you support the right of one customer jumping in front of another group of customers in order to get their delivery faster...right? And I also guess you support the guy that cuts in line in front of everyone else buying tickets to a new release movie too...right?DrJ said:
Glen
Look, I don't mean to argue with you, but Diamond is not the one paying for the delivery and setup of any of its tables, the buying customer is. And to deliver and setup a table in Louisville, KY is no where even close to the delivery and setup charge for a table being transported to California, 2,400 miles away. So, in saying that, I work for the buyer, not Diamond. And every buyer I've ever delivered tables to, has always been happy with my work. I always go way above and beyond what is needed to get the job done, but like I already posted...I can't put off someone else's deliveries for someone that already had a chance at an earlier delivery and chose not to take it at the time...that would really be unfair to the next customers waiting on their tables. So, if you want to not see the facts, and turn that against buying a Diamond table, that's your choice...but, you're making a mistake based on your assumptions, and not the facts.da_rookie_77 said:
Glen
Some were set up here
I think they were 3 days late but there was no rush. The guys came in and basicly knocked it out. I watched a little bit and was suprised the owner didn't really pay attention to what was going on during the set up. I think I would grade the way the tables were set up maybe a 7 out of 10 if I had to grade it. I have set up enough tables to know there were some things I saw that suprised me. I didn't say anything at the time.
I wish Cobra set them up. Maybe I would have learned a thing or two! It took most the day for the set up of four Diamond tables.
If you are thinking of buying a new table and don't get a diamond you are more than a little bit foolish. They really are nearly indestructable. One of the new tables was ordered with 4 inch pockets. I really like it best! I herd Mr 403 came in for 7-10 days straight and stopped coming in because he could not beat the 9 ball ghost on that table!
They are just that nice. Even if you are one of a few people that has a delivery problem,in the end you will be rewarded with many days of pleasure playing on those tables. But be ready to be humbled by a table that allows little if any slop!
Nick
I think they were 3 days late but there was no rush. The guys came in and basicly knocked it out. I watched a little bit and was suprised the owner didn't really pay attention to what was going on during the set up. I think I would grade the way the tables were set up maybe a 7 out of 10 if I had to grade it. I have set up enough tables to know there were some things I saw that suprised me. I didn't say anything at the time.
I wish Cobra set them up. Maybe I would have learned a thing or two! It took most the day for the set up of four Diamond tables.
If you are thinking of buying a new table and don't get a diamond you are more than a little bit foolish. They really are nearly indestructable. One of the new tables was ordered with 4 inch pockets. I really like it best! I herd Mr 403 came in for 7-10 days straight and stopped coming in because he could not beat the 9 ball ghost on that table!
They are just that nice. Even if you are one of a few people that has a delivery problem,in the end you will be rewarded with many days of pleasure playing on those tables. But be ready to be humbled by a table that allows little if any slop!
Nick