If you'd have read a little further, you wouldn't have asked such a questionBigjohn said:WOW!...What a rant.... were you forced into your job... or was it by choice?
I agree with you Steve, there's a lot other jobs I wouldn't like doing in this world...being in the Army is one of them, though I did serve a little over 9 years during Viet Nam. But, people need to read the facts, not read into the facts when they read a post like this one. If baffles me that some people can just ignore the facts and interpret what they read anyway they want, then make comment on that new found interpretation.Hunter said:Glen,
It's good to see you're toning it down. Bottom line, man, you have a tough job, but you're coming off like getting your pool table is the most important thing on the planet (I know some people think it is - they're wrong).
Let's face it, heavy machinery, pianos, bridges, houses, etc. get moved all the time and have for lots of years. There is an art to moving any of these things. Some weigh TONS and get moved all over the world. In the big picture, pool tables pale by comparison, even a Diamond Mega Table. If they are as tough to deliver as you've made it out to be, then somebody at Diamond needs to understand there's a problem. Send them in crates if you have to. If a competent table man in the customer's area can't take care of the assembly, then the design should be changed.
There are also a lot of worse jobs than yours. Ever worked on the kill floor at a meat processing plant? How would you like it if your garbage man told you that you should have your garbage ready for him at his convenience if you wanted it dumped? Ever have a mortician tell you that you need to embalm your own relative because nobody appreciates him and the tough job he has to do?
I have been in sales most of my life. It's had some good times and it's had some tough times. Pretty much like any job, I guess. My customers are what make my business, though, and I never forget that. Without them, you don't have any tables to move. I don't believe the old adage about the customer always being right, and sometimes they are just wrong. The saying I prefer is:
The customer might not always be right, but they are always the customer...
Best of luck in the future!
Steve Feld
I agree, and that was rewrote to read...."you can please most of the people most of the time, but you can't always please all the people, all the time"DrJ said:Everyone who is in business, and deals with customers needs to keep in mind that old expression..."The customer is always right." It does not apply in every single situation, but in almost all of them it does....
Attitude????...Yeah, I guess you're right, because I don't take kindly to being accused of something that I didn't do. Next time you get accused of doing something that you didn't do...I'd sure like to see YOUR attitude then! I'm big enough to take blame for something that I do with total regard for any consequences, but I will not take blame for something that someone else does, not now, not ever, so attitude...yeah, I got one of them too, when things like this happen, especially when I try and avoid what I already know is coming, by offering to do something about it first, then get turned down!DrJ said:I'll give you one final hint...it's all about attitude....![]()
Well, that is your choice, you are the customer, and there's always an off brand table for buyers like you, that's why there isn't just one manufacture of pool tables, so you DO have a choice.DrJ said:Well OK...I'm in the market for a table and in fact I was looking at the Diamond Pro Am table just this morning online, and that's also why I read into this thread.
But now after reading this and other threads here, I think I'll just avoid the hassles and stick with something else...Thanks....
I'm sure you can find another ProAm made by someone else, and the one thing that is so great about a ProAm table is that they don't lose their value down the road like all other tables do.DrJ said:Well OK...I'm in the market for a table and in fact I was looking at the Diamond Pro Am table just this morning online, and that's also why I read into this thread.
But now after reading this and other threads here, I think I'll just avoid the hassles and stick with something else...Thanks....
cueandcushion said:When I ordered my Diamond I was given an approximate delivery date. It was late by a few weeks. They did tell me in advance that when it was on its way I would be given a few days notice to get my old table out. They always kept me informed and were upfront to me about being backlogged. I think it is a GOOD thing they are behind. It means the popularity of the Diamond is finally realized across the entire pool industry. It is prolly faster to get a Brunswick these days because demand for those have gone down.Our Diamond was delivered and set up in a professionaly manner and I can only give compliments to the staff at Diamond for my service. Of course my current complaint from pool players is "When are you gonna get more Diamonds so we can play banks and 9 ball on them?". We currently have our new Diamond Pro set aside for One Pocket only. I have no doubt we will be adding more Diamonds to our billiard parlor soon. They are worth the wait.
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DrJ said:Well OK...I'm in the market for a table and in fact I was looking at the Diamond Pro Am table just this morning online, and that's also why I read into this thread.
But now after reading this and other threads here, I think I'll just avoid the hassles and stick with something else...Thanks....
hahahahaha...I'm all better nowJimS said:I see your point but what you are talking about is called shooting yourself in the foot. Do NOT let anything talk you out of getting a Diamond table. Glen just has emotional outbursts and then, after the lava has spilled, he cools out and all is well again for several months.... as far as I can tell from my history with watching his posts. I suspect the danger has passed now, and that he'll soon be back to his ole teddy bear self.
He's a MUCH badder cat than I but we share the trait of being perhaps too passionate. Things build up, and my "assholiness" grows gradually until there's a noticeable explosion and then the energy is spent and the decent guy takes over again. I've spent many years trying to change that tendancy but it doesn't respond. It's my nature and I see it in Glenn.
JimS said:I see your point but what you are talking about is called shooting yourself in the foot. Do NOT let anything talk you out of getting a Diamond table. Glen just has emotional outbursts and then, after the lava has spilled, he cools out and all is well again for several months.... as far as I can tell from my history with watching his posts. I suspect the danger has passed now, and that he'll soon be back to his ole teddy bear self.
He's a MUCH badder cat than I but we share the trait of being perhaps too passionate. Things build up, and my "assholiness" grows gradually until there's a noticeable explosion and then the energy is spent and the decent guy takes over again. I've spent many years trying to change that tendancy but it doesn't respond. It's my nature and I see it in Glenn.
If you knew what you were talking about, I guess it wouldn't bother me as much, but first of all, a Gold Crown 5 costs more than a Diamond Professional, or a Diamond ProAm and is in no way in the same class. Second, Diamond has always had east coast delivery, they're located in Jeffersonville, IN. It's the central, and west coast that has never had delivery because it's way out of Diamonds back yard. Third, call up Brunswick and order that Gold Crown with a one piece slate and see what kind of an answer you get for your request, while you're at it, order it with pro cut pockets at the same time. It's always the people that CAN'T do the job that give the best advice on how to get it done. In case you're not aware of it, the ProAm 9ft weighs 1,230lbs. Do yourself a favor before you stick your foot further in your mouth, call every billiards company you can find on the enet or your yellow pages, and ask them if they move tables like that. When you're done doing that, send me that list, or better yet, post it here on AZ. Here, let me help you out a little, in the mechanics section, there's a whole list of mechanics located all over the US, start calling them, ask them if they move pool tables completely assembled that weigh 1,230lbs. Find anyone to support your claim, and I'll tip my hat to you...anyone! Now go back and re-read from the beginning of this thread, and see where I tried to do everything I could to avoid this situation from happening in the first place...OK.da_rookie_77 said:and before you all jump on my case i dont mean any disrespect for the delivery guy just seems to me a multimillion dollar company as well known as diamond would be smart enough to have a good delivery system i mean spend a little of ur income and have a distribution center on the east coast n hire ppl to deliver the minor set back in money in the beggining would rapidly pay for itself.
So, I guess you support the right of one customer jumping in front of another group of customers in order to get their delivery faster...right? And I also guess you support the guy that cuts in line in front of everyone else buying tickets to a new release movie too...right?DrJ said:Well OK...I'm in the market for a table and in fact I was looking at the Diamond Pro Am table just this morning online, and that's also why I read into this thread.
But now after reading this and other threads here, I think I'll just avoid the hassles and stick with something else...Thanks....
Look, I don't mean to argue with you, but Diamond is not the one paying for the delivery and setup of any of its tables, the buying customer is. And to deliver and setup a table in Louisville, KY is no where even close to the delivery and setup charge for a table being transported to California, 2,400 miles away. So, in saying that, I work for the buyer, not Diamond. And every buyer I've ever delivered tables to, has always been happy with my work. I always go way above and beyond what is needed to get the job done, but like I already posted...I can't put off someone else's deliveries for someone that already had a chance at an earlier delivery and chose not to take it at the time...that would really be unfair to the next customers waiting on their tables. So, if you want to not see the facts, and turn that against buying a Diamond table, that's your choice...but, you're making a mistake based on your assumptions, and not the facts.da_rookie_77 said:and before you all jump on my case i dont mean any disrespect for the delivery guy just seems to me a multimillion dollar company as well known as diamond would be smart enough to have a good delivery system i mean spend a little of ur income and have a distribution center on the east coast n hire ppl to deliver the minor set back in money in the beggining would rapidly pay for itself.