AZ9BALLER said:
I'm done Gary, finished...no more, I'm NOT playing this game anymore.
Glen
Diamond Pro Am Experience
- Thread starter AZ9BALLER
- Start date
I'm done Gary, finished...no more, I'm NOT playing this game anymore.
Glen
Glen,realkingcobra said:
Maybe we are talking about two different things here, My rails on top (where the white diamonds are, where you rest your hands when shooting a shot off the rail) were sun faded, am I making this up because you commented on it after I asked you about it and told me sometimes the tables are moved in open trailers and the sun is on them all day. And that is partly why we buffed them out.
Everybody is missing the real problem here....
You drive a Ford
Whether a Ranger or an F350, you're still gonna break down
Real hot shots use the Dodge CTD baby!!!!
This whole scenario sucks for everybody involved, but you gotta watch out for your customer....as a business owner, you have two types of customers - those that you want and need, and those you wish would have bothered someone else.....is this customer a good customer that got shafted, or is this guy more difficult on the phone than he is on the board.....I dunno, but I do know that time is valuable, and if I took a day off work and nobody showed up it would be tough to mask my impatience.....a second day off work and no-show, I'd lose it.....getting a day off work is like winning the lottery
You drive a Ford
Whether a Ranger or an F350, you're still gonna break down
Real hot shots use the Dodge CTD baby!!!!This whole scenario sucks for everybody involved, but you gotta watch out for your customer....as a business owner, you have two types of customers - those that you want and need, and those you wish would have bothered someone else.....is this customer a good customer that got shafted, or is this guy more difficult on the phone than he is on the board.....I dunno, but I do know that time is valuable, and if I took a day off work and nobody showed up it would be tough to mask my impatience.....a second day off work and no-show, I'd lose it.....getting a day off work is like winning the lottery
My comment was that in loading and unloading the tables for use in tournaments was that the tables sometimes get exposed to the sun, that's normal. The slight discoloration in the top rails is normal. You bought a touranment used table...NOT a brand new table straight from the factory to be delivered only in a box truck so as to never have the table exposed to ANY sunlight.AZ9BALLER said:
I told you Gary, this conversation is getting old! You've said what you felt you had to say to everyone on AZ...except the answer to what I asked you...What will it take to make you a happy customer? If you're not answering THAT question with your next post, then I guess you're just insistant on complaining, in which case, I'm tired of hearing about it.
Glen
P. P. S.
Nothing will make Gary happy. This is probably what Chad realized. The nutshell here is......
1.) Gary skipped out on work a couple of days with NO confirmation of delivery. ( his mistake ) not Chad's or Glen's
2.) Strong armed Chad to pay $250 because of it.
Gary should return the $250 To Diamond and make a public apology.
Ray
P.P.S.
Professional Problem Solver
realkingcobra said:
Nothing will make Gary happy. This is probably what Chad realized. The nutshell here is......
1.) Gary skipped out on work a couple of days with NO confirmation of delivery. ( his mistake ) not Chad's or Glen's
2.) Strong armed Chad to pay $250 because of it.
Gary should return the $250 To Diamond and make a public apology.
Ray
P.P.S.
Professional Problem Solver
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the way i see it
glen, im sure your one of the best table mechanics out there. bottom line, diamond should provide an enclosed truck to deliver thier product. they shouldnt rely on someones personal station wagon, or ford ranger for that matter to deliver a 5k piece of equipment. at the point when glens truck broke, diamond should have rented him a truck to finish the delivery, or at least give the customer some $$ off. i work in the airline industry, and if one of our planes are broke and you have to stay the night, they pay for your hotel. diamond is a big buisness and get top dollar for thier tables, yet it seems like they are running some mickey mouse businees venture. if a loved one had a heart attack, and the ambulance broke on the way, and showed up 2 days later, would that be acceptable? i know im going overboard, but im just saying that a company must be prepared and responsible. i think you were/are being very calm, because i have no patience for irresponsibility.
take care,
joey (who will now look at brunswick when its time)
glen, im sure your one of the best table mechanics out there. bottom line, diamond should provide an enclosed truck to deliver thier product. they shouldnt rely on someones personal station wagon, or ford ranger for that matter to deliver a 5k piece of equipment. at the point when glens truck broke, diamond should have rented him a truck to finish the delivery, or at least give the customer some $$ off. i work in the airline industry, and if one of our planes are broke and you have to stay the night, they pay for your hotel. diamond is a big buisness and get top dollar for thier tables, yet it seems like they are running some mickey mouse businees venture. if a loved one had a heart attack, and the ambulance broke on the way, and showed up 2 days later, would that be acceptable? i know im going overboard, but im just saying that a company must be prepared and responsible. i think you were/are being very calm, because i have no patience for irresponsibility.
take care,
joey (who will now look at brunswick when its time)
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Responding to your comments about earlier posts can not be construde as complaining. I am over it where you are concerned unless you want me to respond to more posts. I sent you a pm regarding this matter earlier. My comment about hoping your next delivery goes smooth was my way of telling you that you and I have no issues. Chad realized he made a mistake and does not want to own up to it that is the only thing he realized and I believe bigtruck was not monitoring any conversation Chad and I had and I will apologize.........for bigtrucks comments for embarrasing himself and not really having a clue. Good Luck to you Glenrealkingcobra said:
It's ok if they dont respond, I appreciate everyone who responed either way, for or against. I will not be responding to this thread beyond this post. Make your own opinion on what happened but just try to look at it from this way. Think about any new car purchase you have made in the past or future for that matter and try to imagine paying a couple of thousand down. Then the people that are bringing your car tell you they will be there at such and such time. You wait at home all day thinking the delivery truck is going to show and it doesnt. Will you be mad if it doesnt? Then do this several more times (with a couple of days off of work) and alot of excuses. Then imagine the car company calls you and says we tried to get the full payment but it would not go through. Im sure you would pay them on the spot right?.......I dont think so. Now imagine your table shows up with some issues and they get fixed with or without your help (doesnt really matter I guess). Now Imagine you call the car company and tell them you want some sort of compensation for all of your troubles and time off and they tell you "you should be happy we let you buy this car from us at a good price" and we are going to give you some compensation for your troubles but you will not get service or parts from us, dont call us we are done".Tim said:
So either I am a really good story teller or maybe this is what really happened. Everyone will make there own decisions and as I stated before this is my last post on this matter.
Thank you,
Gary
AZ9BALLER said:
Oh, the irony!
Russ
very true, Brunswick in no better though
at least with Diamond you get to deal directly with them, Brunswick uses a dealer system
at least with Diamond you get to deal directly with them, Brunswick uses a dealer system
on the other hand the brunswick dealers often deliver and set up themselve's without relying on shady part time workers
smashmouth said:
Besides the fact that Diamond actually has a much better product than Brunswick, too... There is something to be said for playing on a table that is both extremely challenging, AND is the exact table used in most of the U.S. major events.
Russ
A few of the posters have hit it on the head. Diamond put an experienced, hard working table mechanic, and a paying customer, in a bad situation.
Being in the industry, I know quite a few "Glens", they work their butts off so people can play a game, often with no extra support or consideration. I also know alot of "Garys", guys work hard at their own jobs, and want their hard earned money to pay off when and where they deserve. Diamond should have had a better procedure in place to help solve Glens's problems, which in turn would have solved Gary's problems. There are many companies that have a better balance between sales and service. Diamond has a good product, but that is only half of the goal in business. Good luck to both guys!
Chris
Being in the industry, I know quite a few "Glens", they work their butts off so people can play a game, often with no extra support or consideration. I also know alot of "Garys", guys work hard at their own jobs, and want their hard earned money to pay off when and where they deserve. Diamond should have had a better procedure in place to help solve Glens's problems, which in turn would have solved Gary's problems. There are many companies that have a better balance between sales and service. Diamond has a good product, but that is only half of the goal in business. Good luck to both guys!
Chris
Shady part time workers??? I know that comment is NOT directed at me...right? Because let me tell you something buddy, some of the most "shady" billiards technicians on the market that there is...work for pool table distributors...like Brunswick, as well as many others! As a matter of fact, "Brunswick" don't even see or touch most of the pool tables they sell, let alone have billiards technicians working for them! AND when Brunswick starts making a 9ft one piece slate for sale so that YOU can buy the best table on the market...please, let me know how your delivery went! Who in the hell do you think I've chased behind for so many years in this business straightening out 'F*%$ked up installs and shabby workmanship?...The so called "Dealer Mechanics" that's who!smashmouth said:
Glen
PS. By the way, what is it you do for work?
I'm Embarrased?
I’m uneducated?…I have no clue?….sounds like I am the one who actually got it.
Read it for yourself…
Strong arming Chad because, “ I took off of work”. LOL
If your time is SO important, why did you take off work without confirmation?
True……
Who wouldn’t cop an attitude if some guy calls demanding money for taking off work for a delivery with no confirmation it was actually gonna be there. LMAO.
This thread wouldn’t even be here if you would simply stay at work until you get the CONFIRMATION phone call from Glen.
Apologize to Chad ,send back the money and voila, service and parts anytime.
Sounds easy to me! Oh yeah I forgot, the customer is always right.
Un-educated in Texas
AZ9BALLER said:
AZ9BALLER said:
I’m uneducated?…I have no clue?….sounds like I am the one who actually got it.
Read it for yourself…
AZ9BALLER said:
Strong arming Chad because, “ I took off of work”. LOL
AZ9BALLER said:
AZ9BALLER said:
If your time is SO important, why did you take off work without confirmation?
AZ9BALLER said:
True……
AZ9BALLER said:
Who wouldn’t cop an attitude if some guy calls demanding money for taking off work for a delivery with no confirmation it was actually gonna be there. LMAO.
This thread wouldn’t even be here if you would simply stay at work until you get the CONFIRMATION phone call from Glen.
Bigtruck said:
Apologize to Chad ,send back the money and voila, service and parts anytime.
Sounds easy to me! Oh yeah I forgot, the customer is always right.
Un-educated in Texas
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