Inside Pool Magzine is really cool!
Back around February I received my issue of Inside Pool Magazine.
Back around February I received my issue of Inside Pool Magazine.
Last edited:
Inside Pool Magazine
- Thread starter 9_Ball_King
- Start date
Well, $2 is $2! I completely understand your point, but you are just as guilty as making a big deal out of $2 as they are.
You got what you paid for, and through no fault of theirs damaged your property ( or allowed it to be damaged). Why should they give you something for free? You expect them to give you the very thing that they SELL as their means of revenue. Why do you feel you are entitled to this? Actually they DID offer you a free copy, they just did not feel that they should also have to pay additional $$ to give you something for free.
I can't think of many things or situations where I can purchase something and go back to where I purchased it and say " well, the thing I just bought was ruined, so I am here to pick up my free replacement". Then look all put out when I do not get it and threaten to take my business elswhere.
I would love to see you sell a cue to someone who readily admits they broke the cue in half before they got to shoot with it and DEMANDS a free replacement. You then generously offer them a free replacement cue if they will cover shipping. How would you feel if this buyer then says " I do not feel I should be responsible for shipping. I will just take my business elsewhere!" I think you would be glad to let them go annoy another seller.
Look, I get it. It is only $2. But I love the mentality that something is only x but that the same amount is just as important to the person saying it is sooo insignificant! It is like when someone borrows money from you, promises to pay it back in a wekk, then when 3 weeks go by and you have the nerve to ask for it back they look shocked that you would even bring it up!! " It is ONLY $50!" They sure did not feel that way when they asked to borrow it!
Yes it would have been GREAT customer service to send you a free copy AND cover shipping! Instead you only got GOOD customer service with an offer of a free replacement minus shipping. Sure looks like you got real screwed on that one!
I would not be suprised if they sent you out a copy with free shipping, but I do not feel you are justified to feel entitled to it and demand it and make a big stink because you did not get something for nothing.
just a reality check.
Jw
When you were at Valley Forge you probably could have picked up 50 copies at the Inside Pool booth
I respectfully agree with PoolPro. While I agree that more businesses would be better served by taking a Customer Lifetime Value approach in their customer service departments as opposed to a transactional cost criteria for decision making, I feel like you are overstepping with regards to what you expect is owed to you. You bought something, you ruined it, you are not owed anything. As a customer service gesture they could go above and beyond and replace it and that would be great service, but you were not slighted in any sense of the word by them not taking that path.
Customer Service?
I understand where you are coming from. But understand I could have fibbed a little to them and said my issue was damaged when I got it....but I told them the truth and in a way it was a little test to see how much they value me as a customer/subscriber. There is more than one magazine vying for my subscription dollars. It is not that I feel "entitled" to receive another copy at no charge.....it is more that I feel they are not valuing my patronage enough. And that is cool......I will read a different magazine. You will never be able to convince me that it was a "smart" business decision on their part. It was one issue and a one-time thing. Inside Pool Magazine's representative's attitude was not a good attitude. I still believe you should bend over backwards to "satisfy the customer". And simply sending out one extra issue at no charge, in my mind, does not even come close to qualifying as "bending over backwards". As I said this situation makes me sad not mad. The company/supplier must do more and be held more accountable, in my eyes, than the patron/subscriber. Hell no I shouldn't have let the dog pee on my magazine. But a good company would not care, a good customer representative would look at the entire picture and fix the problem to the customer's satisfaction, the company needs to simply DO MORE. Entitled? Heck no! Expecting resolution to my satisfaction? Sorry but YES!
Poolpro,Well, $2 is $2! I completely understand your point, but you are just as guilty as making a big deal out of $2 as they are.
You got what you paid for, and through no fault of theirs damaged your property ( or allowed it to be damaged). Why should they give you something for free? You expect them to give you the very thing that they SELL as their means of revenue. Why do you feel you are entitled to this? Actually they DID offer you a free copy, they just did not feel that they should also have to pay additional $$ to give you something for free.
I can't think of many things or situations where I can purchase something and go back to where I purchased it and say " well, the thing I just bought was ruined, so I am here to pick up my free replacement". Then look all put out when I do not get it and threaten to take my business elswhere.
I would love to see you sell a cue to someone who readily admits they broke the cue in half before they got to shoot with it and DEMANDS a free replacement. You then generously offer them a free replacement cue if they will cover shipping. How would you feel if this buyer then says " I do not feel I should be responsible for shipping. I will just take my business elsewhere!" I think you would be glad to let them go annoy another seller.
Look, I get it. It is only $2. But I love the mentality that something is only x but that the same amount is just as important to the person saying it is sooo insignificant! It is like when someone borrows money from you, promises to pay it back in a wekk, then when 3 weeks go by and you have the nerve to ask for it back they look shocked that you would even bring it up!! " It is ONLY $50!" They sure did not feel that way when they asked to borrow it!
Yes it would have been GREAT customer service to send you a free copy AND cover shipping! Instead you only got GOOD customer service with an offer of a free replacement minus shipping. Sure looks like you got real screwed on that one!
I would not be suprised if they sent you out a copy with free shipping, but I do not feel you are justified to feel entitled to it and demand it and make a big stink because you did not get something for nothing.
just a reality check.
Jw
I understand where you are coming from. But understand I could have fibbed a little to them and said my issue was damaged when I got it....but I told them the truth and in a way it was a little test to see how much they value me as a customer/subscriber. There is more than one magazine vying for my subscription dollars. It is not that I feel "entitled" to receive another copy at no charge.....it is more that I feel they are not valuing my patronage enough. And that is cool......I will read a different magazine. You will never be able to convince me that it was a "smart" business decision on their part. It was one issue and a one-time thing. Inside Pool Magazine's representative's attitude was not a good attitude. I still believe you should bend over backwards to "satisfy the customer". And simply sending out one extra issue at no charge, in my mind, does not even come close to qualifying as "bending over backwards". As I said this situation makes me sad not mad. The company/supplier must do more and be held more accountable, in my eyes, than the patron/subscriber. Hell no I shouldn't have let the dog pee on my magazine. But a good company would not care, a good customer representative would look at the entire picture and fix the problem to the customer's satisfaction, the company needs to simply DO MORE. Entitled? Heck no! Expecting resolution to my satisfaction? Sorry but YES!
I agree with Johnny. It's not their fault your dog pissed on the magazine. Why should they pay? They sent you a good copy, it arrived ok - and it got damaged in your care.
That's like going to the super market, buying a gallon of milk, leaving it out by mistake until it sours.... and then going to the store demanding a refund/replacement. Do you think the supermarket would give you a free gallon? You should try that out. That will be a good test.
That's like going to the super market, buying a gallon of milk, leaving it out by mistake until it sours.... and then going to the store demanding a refund/replacement. Do you think the supermarket would give you a free gallon? You should try that out. That will be a good test.
I agree... and when they offered to replace the soiled issue at no cost to you more than the $2 it takes to ship it to you, you had the gall to bust their chops... unbelieveable.
I Agree
100% Correct. I totally agree.
It would be different if you got your copy and there were pages missing etc. But it was in your possession when it got damage.
Well, $2 is $2! I completely understand your point, but you are just as guilty as making a big deal out of $2 as they are.
You got what you paid for, and through no fault of theirs damaged your property ( or allowed it to be damaged). Why should they give you something for free? You expect them to give you the very thing that they SELL as their means of revenue. Why do you feel you are entitled to this? Actually they DID offer you a free copy, they just did not feel that they should also have to pay additional $$ to give you something for free.
I can't think of many things or situations where I can purchase something and go back to where I purchased it and say " well, the thing I just bought was ruined, so I am here to pick up my free replacement". Then look all put out when I do not get it and threaten to take my business elswhere.
I would love to see you sell a cue to someone who readily admits they broke the cue in half before they got to shoot with it and DEMANDS a free replacement. You then generously offer them a free replacement cue if they will cover shipping. How would you feel if this buyer then says " I do not feel I should be responsible for shipping. I will just take my business elsewhere!" I think you would be glad to let them go annoy another seller.
Look, I get it. It is only $2. But I love the mentality that something is only x but that the same amount is just as important to the person saying it is sooo insignificant! It is like when someone borrows money from you, promises to pay it back in a wekk, then when 3 weeks go by and you have the nerve to ask for it back they look shocked that you would even bring it up!! " It is ONLY $50!" They sure did not feel that way when they asked to borrow it!
Yes it would have been GREAT customer service to send you a free copy AND cover shipping! Instead you only got GOOD customer service with an offer of a free replacement minus shipping. Sure looks like you got real screwed on that one!
I would not be suprised if they sent you out a copy with free shipping, but I do not feel you are justified to feel entitled to it and demand it and make a big stink because you did not get something for nothing.
just a reality check.
Jw
100% Correct. I totally agree.
It would be different if you got your copy and there were pages missing etc. But it was in your possession when it got damage.
I never said they bent over backwards. In fact I specifically said that GREAT service would be to send you a free mag and free shipping. GOOD service is nothing more than doing what they agreed to do when they took your money. They upheld their end, you got what you paid for. They did go above just holding up their end of the deal, but you are not satisfied.
I love that you are all about accountability ( as highlighted above), but you do not seem to apply ANY to yourself! So you EXPECT something because you did NOT LIE? What is that?
You made a deal ( a year of mags for a year of paid subscription). They did what they said they would, and you feel because you did not go out of your way to defraud them you DESERVE free product?
That is like me walking up to you on the street and saying " well, I could just rob you, but I didn't. I feel that you should just give me half of what is in your wallet, for being SOOO honest! By the way, that was just a test" Are you kidding me? What planet do you live on?
Have you noticed that no one is agreeing with you? That is BIG CLUE!! Why are you sooo special? They need to value your patronage? They did! They sent you everything you paid for! Why do you feel you deserve more than everyone else? Notice no one else so far has sugested that they feel the company should send you a free mag. So you think you deserve it just cause you're special? Should they just send out 2 copies every month as a backup? Then you would complain if the cost of the subscription goes up!
Sorry bro, you are just wrong on this one. You have the right to feel however you want, but the sooner you learn how things work, the happier you will ultimately be.
Have you EVER sold anything on here? Tell me as a seller you would handle a customer the same way you feel you should be treated here. Would you replace an item that was damged from abuse for free - and ship it free too?
i just bought a camera online. They sent it out just as they should. In the meantime I saw a better camera that would make a better present for my neice. When the camera arrived, I no longer had a need for it. I was able to return it, but I had to pay to ship it back! I had no problem with this. They delivered as promised. I WAS THE ONE WHO CHANGED MY MIND. I am responsible, not them. I have bought many things from this same seller and will gladly continue to do so! BTW, the shipping was more than $2!! I feel they value me and my business just fine! I do not feel I deserve any special treatment. This is the way the world works. Man up and take a little bit of responsibility!
Ok, I am done ranting. I am sorry but an out of whack sense of entitlement gets me going sometimes!
Seriously, get over it! You got what you paid for. You have NOTHING to ***** about, and are not owed a damn thing.
Jw
I agree with Neil. It was your dog who didn't hold up his end of the bargain by pissing on your magazine. Actually, it was his leg that was held up that resulted in the ruination of your publication so shame on both of you. :smile:
9 Ball King I bet you are hard to gamble or play with as well. You seem to want to press the what I am worth as a customer envelope pretty hard. I usually buy my subscription at the Derby and get a year and a t-shirt for what most t-shirts go for at the Derby. The mag is a good and I would find it hard for me to disagree with them and take your side. I am sure the new mag will be happy to get your business until that dog starts to doing thier business again.
PS I am interested in seeing who agrees with you on this one I think it will be a short or zero length list.
If we are hill-hill in a $50 match, and I miscue while shooting the 9 (I had an accident...not your fault, my fault), If I asked you if I caould try again I'm sure you would be more than happy to let me go ahead and shoot again...............wouldn't you????????????
Or would you say, no you can't shoot again, but we won't count that game, so you get another chance. And if you made that offer, would I be entitled to get upset because you didn't just give me another chance to shoot?
Steve
Or would you say, no you can't shoot again, but we won't count that game, so you get another chance. And if you made that offer, would I be entitled to get upset because you didn't just give me another chance to shoot?
Steve
Last edited:
It is actually a joke that someone would complain about this at all.
I think it is pretty sad. You know there are probably a lot of people out there feeling that they are entitled to more and more. It is those 5% of people that make the cost for everything to go up.
You know what the customer service rep wanted to tell him is that they are better off without his business.
I think it is pretty sad. You know there are probably a lot of people out there feeling that they are entitled to more and more. It is those 5% of people that make the cost for everything to go up.
You know what the customer service rep wanted to tell him is that they are better off without his business.
dude ! you can see february 2010 here
http://issuu.com/insidepoolmag/docs...yout=http://skin.issuu.com/v/light/layout.xml
and all other ones here, just surf the archives on the right side of the page !
http://issuu.com/insidepoolmag/docs...wSidebar=true&autoFlip=true&autoFlipTime=1000
it's all on their webpage, from clicking the magazine download !
but seriously it was not their fault and they owed you nothing imho.
