LP Custom Cues Titlist For Sale - $425

cueaddicts said:
+1.....An unsatisfied buyer should always try to contact the seller directly (personally) first, and if that either doesn't work or leads nowhere, then escalate within the timeframe. Wasn't this cue like $400 and advertised as having a repaired crack? Just how good a cue was expected for this price? Probably just rhetorical questions, but jeez. It seems that a little common sense here could have made this situation a squeaky clean resolution instead of bump-fest b.s.
Click to expand...

I get that I really do. Hey, different people have different expectations as we can all get into what the buyer should have expected, but fact is, we all attach different expectations to situations, especially sight unseen. I',m sure Lee described the cue to the best of his ability and I'm betting that had he been given the opportunity, he would have been glad to do a return for refund.

Escalating without giving the seller the chance to do the right thing?

Bad, bad buyer.

Kevin
 
I am done with this thread. It is taking way too much time answering all this guys lying.

I did what was necessary to protect myself from this kid. No way is he going to be in charge of this refund transaction the way he has been acting.

I could care less what this guy thinks anymore. He is obviously not in his right mind and doesnt have a clue.

I have done the best I can to make it right, for some people that just isnt enough.

Now back to my work... anybody want 15% off any cue ordered today???
Email me at lpcustomcues@aol.com or lee@lpcutomcue.com and I will give you a price you cant resist.
 
7/1/2011 11:08 PDT - PayPal: Seller escalated this dispute to a Claim.
7/1/2011 11:08 PDT - Seller: The buyer has not communicated with me to resolve this issue.He has also refused to ship the item back. I described the item as being cracked. I can provide a link to the for sale ad. I offered a refund plus return shipping, once item was returned, but have had no communication.
7/1/2011 09:56 PDT - Seller: The cue was described as having a crack. It was repaired by me. I shot with it for two years and never had a problem. All you had to do is contact me before the claim.
7/1/2011 09:56 PDT - PayPal: LP Custom Cues denied Chiw En Harn's request for a $500.00 USD refund.
7/1/2011 09:42 PDT - Buyer: I am very disappointed that you would sell such a cue.Your description is highly inaccurate. The forearm is not just an inconspicuous crack as you have described. It is broken! Split down the middle! The fact that the finish is intact. It means that the finish as applied over the broken forearm. And when you play with the cue you can definitely feel the broken forearm.There is even a gap between the split. How is that "barely noticeable" !

Here is how he is now lying. Above is exactly what happened and the times.
All times above are pacific time..three hours behind my time. So he filed the claim at 12:42 pm eastern time
At 12:51 pm he came on AZ with his first post receiveng the cue.
I immediately called paypal after looking at paypal and his insane response here on AZ. At 12:56 eastern time I denied the refund request upon the recommendation of paypal. In order to communicate with him I had to deny his refund request before it would let me communicate with him. Then later, after seeing how unreasonable he was being, I called paypal again and they recommended that I escalate it to a claim so they could investigate fully.
I should have let paypal finish with the investigation and let them decide.
I think it could have went either way.
I am not like that. I try to have good customer service. This guy makes this very hard.
 
Last edited:
LPCUSTOMCUES said:
7/1/2011 11:08 PDT - PayPal: Seller escalated this dispute to a Claim.
7/1/2011 11:08 PDT - Seller: The buyer has not communicated with me to resolve this issue.He has also refused to ship the item back. I described the item as being cracked. I can provide a link to the for sale ad. I offered a refund plus return shipping, once item was returned, but have had no communication.
7/1/2011 09:56 PDT - Seller: The cue was described as having a crack. It was repaired by me. I shot with it for two years and never had a problem. All you had to do is contact me before the claim.
7/1/2011 09:56 PDT - PayPal: LP Custom Cues denied Chiw En Harn's request for a $500.00 USD refund.
7/1/2011 09:42 PDT - Buyer: I am very disappointed that you would sell such a cue.Your description is highly inaccurate. The forearm is not just an inconspicuous crack as you have described. It is broken! Split down the middle! The fact that the finish is intact. It means that the finish as applied over the broken forearm. And when you play with the cue you can definitely feel the broken forearm.There is even a gap between the split. How is that "barely noticeable" !

Here is how he is now lying. Above is exactly what happened and the times.
All times above are pacific time..three hours behind my time. So he filed the claim at 12:42 pm eastern time
At 12:51 pm he came on AZ with his first post receiveng the cue.
I immediately called paypal after looking at paypal and his insane response here on AZ. At 12:56 eastern time I denied the refund request upon the recommendation of paypal. In order to communicate with him I had to deny his refund request before it would let me communicate with him. Then later, after seeing how unreasonable he was being, I called paypal again and they recommended that I escalate it to a claim so they could investigate fully.
I should have let paypal finish with the investigation and let them decide.
I think it could have went either way.
I am not like that. I try to have good customer service. This guy makes this very hard.
Click to expand...

Yeah I don't know how you can be good at customer service when you have a buyer who doesn't even give you a chance.

Sorry this happened to you.

I can't see how this thread reflects poorly on you in any way. You never got the chance to do the right thing.

Kevin
 
FWIW its called flipping

I looked at this cue and thought it looked like a pretty good deal based on how it was presented. I was kinda disappointed when I saw it had been sold.

I don't know any of the people involved but I don't blame you at all for your actions or reactions. I thought thats what this forum is for.


The seller did make it clear there was a "crack" and he offered a solution if a problem came up as a result in the future. Perception is a hard thing to define but I would have been surprised and disapointed to say the least based on your pic's

But more surprising to me was and is the sellers reaction to your dissatisfaction.


I get that you are expected to try and resolve the issue first with the seller but I can see where you may have felt that there were some credabilty issues with this seller relative to this situation.

From my perspective you have been flipped!!

good luck
 
tipman said:
I looked at this cue and thought it looked like a pretty good deal based on how it was presented. I was kinda disappointed when I saw it had been sold.

I don't know any of the people involved but I don't blame you at all for your actions or reactions. I thought thats what this forum is for.


The seller did make it clear there was a "crack" and he offered a solution if a problem came up as a result in the future. Perception is a hard thing to define but I would have been surprised and disapointed to say the least based on your pic's

But more surprising to me was and is the sellers reaction to your dissatisfaction.


I get that you are expected to try and resolve the issue first with the seller but I can see where you may have felt that there were some credabilty issues with this seller relative to this situation.

From my perspective you have been flipped!!

good luck
Click to expand...
You mean to tell me you were surprised by the fact Lee offered a full refund including shipping? Im not Lee's friend, but damn man, if the buyer would have just pm'ed, emailed, or even called Lee, this issue would have been resolved and no harm done to either the buyer or seller. The buyer freaked out for some unknown reason, and didnt give Lee and chance at making it right. Ive been ripped off on some internet deals, so I know first hand how it feels, but Lee isnt out to rip anyone off. His reaction to the buyers dissatisfaction was absolutely spot on. Aint nobody been "flipped!"

Joe
 
tipman said:
I looked at this cue and thought it looked like a pretty good deal based on how it was presented. I was kinda disappointed when I saw it had been sold.

I don't know any of the people involved but I don't blame you at all for your actions or reactions. I thought thats what this forum is for.


The seller did make it clear there was a "crack" and he offered a solution if a problem came up as a result in the future. Perception is a hard thing to define but I would have been surprised and disapointed to say the least based on your pic's

But more surprising to me was and is the sellers reaction to your dissatisfaction.




I get that you are expected to try and resolve the issue first with the seller but I can see where you may have felt that there were some credabilty issues with this seller relative to this situation.

From my perspective you have been flipped!!

good luck
Click to expand...

What the...?
 
LPCUSTOMCUES said:
7/1/2011 11:08 PDT - PayPal: Seller escalated this dispute to a Claim.
7/1/2011 11:08 PDT - Seller: The buyer has not communicated with me to resolve this issue.He has also refused to ship the item back. I described the item as being cracked. I can provide a link to the for sale ad. I offered a refund plus return shipping, once item was returned, but have had no communication.
7/1/2011 09:56 PDT - Seller: The cue was described as having a crack. It was repaired by me. I shot with it for two years and never had a problem. All you had to do is contact me before the claim.
7/1/2011 09:56 PDT - PayPal: LP Custom Cues denied Chiw En Harn's request for a $500.00 USD refund.
7/1/2011 09:42 PDT - Buyer: I am very disappointed that you would sell such a cue.Your description is highly inaccurate. The forearm is not just an inconspicuous crack as you have described. It is broken! Split down the middle! The fact that the finish is intact. It means that the finish as applied over the broken forearm. And when you play with the cue you can definitely feel the broken forearm.There is even a gap between the split. How is that "barely noticeable" !

Here is how he is now lying. Above is exactly what happened and the times.
All times above are pacific time..three hours behind my time. So he filed the claim at 12:42 pm eastern time
At 12:51 pm he came on AZ with his first post receiveng the cue.
I immediately called paypal after looking at paypal and his insane response here on AZ. At 12:56 eastern time I denied the refund request upon the recommendation of paypal. In order to communicate with him I had to deny his refund request before it would let me communicate with him. Then later, after seeing how unreasonable he was being, I called paypal again and they recommended that I escalate it to a claim so they could investigate fully.
I should have let paypal finish with the investigation and let them decide.
I think it could have went either way.
I am not like that. I try to have good customer service. This guy makes this very hard.
Click to expand...

This is incredible. You could actually include your own version of things in between actual fact to distort the truth!

Post a link to the Sales thread? This is that sales thread. In your own words " The crack is hardly noticable and couldnt get them to show up in pics."

Evidently it is not hardly noticeable. The cue is broken not crack and apparently it does show up in pics. The evidence does not lie.

I will post the whole Paypal process in chronological order. If you have actual facts please do share them.

In all my years buying, selling trading cues here or in eBay. I have never heard of Paypal bending rules for anyone. You refuse refund saying your hands are tied then suddenly Paypal is doing you favours?

If you were some unfortunate fellow here who inherited this cue from a sale or a trade I would have given you the benefit of the doubt. But you are a cuemaker. You made this. You know exactly what this is. You cannot tell the different between a crack and what is broken? If you dare sell something like this you should be afraid that someone will bring it up.

I am not interested in another cue from you. I file a dispute and asked only for a refund which you refused.
 
Dated 2nd July

Dear Chiw En Harn,

Your Significantly Not as Described dispute for the payment you sent to LP
Custom Cues on 08 Jun 2011 (Transaction 93T264555S202542A) is now open.

We notified LP Custom Cues of your request for a $500.00 USD refund. If LP
Custom Cues agrees to this refund, the dispute will be closed once the
refund is processed.

By opening a dispute, you are communicating with the seller, not PayPal,
about this problem transaction. We will email you when your seller posts a
response in the Resolution Centre.
 
Dated 2nd July

Dear Chiw En Harn,

LP Custom Cues has declined your request for a $500.00 USD refund to settle
this dispute and has posted a new message in the Resolution Centre.
 
Dated 2nd July

Dear Chiw En Harn,

Your seller has requested that this dispute be escalated to a claim. PayPal
may review any communication you've had with the seller in the Resolution
Centre and contact you for additional information.

If we contact you for more information, please respond within the time
frame. If you do not respond within the timeframe, the case may be closed
and decided in the seller's favour.
 
Dated 2nd July

Dear Chiw En Harn,

We are in the process of investigating the following claim:


Seller's Name: LP Custom Cues
Seller's Email: lpcustomcues@aol.com
Seller's Transaction ID: 7HJ43999B8913735G

Transaction Date: 08 Jun 2011
Transaction Amount: -$500.00 USD
Your Transaction ID: 93T264555S202542A
Case Number: PP-001-361-510-503

Buyer's Transaction ID: 93T264555S202542A



The seller has submitted an explanation describing the disagreement with
this claim. PayPal will evaluate all available information, including the
original listing and both the seller and buyer statements. A final decision
will be made on this claim in accordance with our User Agreement.

We will notify you if further action is required.

Thank you for your cooperation.
 
Dated 2nd July

Dear Chiw En Harn,

After carefully reviewing your case, we've determined that you'll be
eligible for a refund (including postage and packing) once you've returned
the merchandise to the seller.

Once you have returned the merchandise, you will be covered under PayPal
Buyer Protection and eligible to receive a full refund.
 
Dated 4th July

Dear Chiw En Harn,

We are in the process of investigating the following claim:


Seller's Name: LP Custom Cues
Seller's Email: lpcustomcues@aol.com
Seller's Transaction ID: 7HJ43999B8913735G

Transaction Date: 08 Jun 2011
Transaction Amount: -$500.00 USD
Your Transaction ID: 93T264555S202542A
Case Number: PP-001-361-510-503

Buyer's Transaction ID: 93T264555S202542A


Thank you for providing the online tracking information for the item being
returned. The tracking information has been also sent to the seller. Once
delivery of the item is confirmed, a refund will be issued.

Thank you for your cooperation.
 
In summary

I filed a dispute. And ask to resolve this with a refund.

Refund was refused.

Seller ask to escalate matter into a claim.

Paypal investigates.

Paypal informs me to send back the cue within 10days to get my refund.

You may not agree to the way I do things. But by opening a dispute. Paypal will secure the money from being transfer out. Paypal has relayed my request for a refund. I asked for nothing else.

The cue is on its way back. I believe that paypal has notified you of the tracking number. As for my cursing. I apologise. I was agitated. I have no excuse for that.

Now I will just wait for paypal notification.
 
The only reason i denied your refund request and escalated it was because it didnt look like you were going to send the cue back in a timely manner. I went by paypals recommendation.
Like I said before, im sorry for your disapointment with the cue and this transaction.
I would like to say that the cue isnt broken, it was cracked and repaired.
My perception of barely noticable and yours is obviously different.
The pics you posted make the crack look bad. In my opinion, unless the crack got worse during the two week shipping time, it doesnt look that bad in person.
Its all a matter of perception.
Thank you for shipping the cue back as per paypals instructions.
 
Man, being new to this site, boy is it full of drama around here. I see lots of stuff that I think can/could be resolved in private with out airing "dirty laundry" for the whole world to see.
 
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