Never met Mike face to face.. I have talked now and then. Mike has had more than his share of hard luck this last year. Loosing his parents. Shop flooding. And through it all he will say he will make good. Mike is not the fastest at what he does. Mike is not the slowest at what he does. He never really liked building Custom Cues. He builds such great Cues he was always pestered to build them and is a perfectionist in every aspect of his work.
Mike Cochran and Tim Scruggs used to recommend repair work like handles to Mike because they just didn't have time to get to it and he is that good.
I know this fact about Mike Webb. His word is golden. You might not like the speed he gets to things. You might not like being told it will be a while.
But give the man the time he needs. He always makes good on his word.
He is a gentleman and his word means everything to him
If you are complaining about Mike right now shame on you. You should look in the mirror and be thankful he is what you are worried about because those fears are groundless.
Hang in there Mr. Mike,
Your friend
Nick Serdula
Holy crap dude, do you people not bother to actually read and think things through and comprehend them before you comment? It has been six years now since the sizeable 50% down payment on two cues which are presumably several years overdue now. Not weeks, not months, but years. Years. You really don't see any problem with that? You really don't think someone has a right to not be real thrilled about that?
But that isn't even the biggest issue. The big issue is that Mike apparently did not keep the OP informed about the delays once they were past due. Mike's word may be golden--IF you can get it. And therein lies the problem. He wasn't giving the OP his word or any word any more. Do you think it is ok to be years over due on a cue build and not contact the customer at reasonable intervals to explain what is going on or at the very least let him know that you haven't forgotten about him and that his cue build is still a priority for you? Do you find anything about that the least bit acceptable?
And worst of all, and what really concerned the OP the very most is not only was Mike not contacting the OP to give him updates, but for an extended period of time he had actually started avoiding the OP and
refusing to communicate with him even as the OP was desperately seeking him out for the latest word. Over a period of time the OP called Mike repeatedly on the phone. He never got a return phone call, just ignored and avoided. Over a period of time the OP repeatedly sent Mike emails. He never got an email back, just ignored and avoided. Over a period of time the OP repeatedly sent Mike letters. He never got a letter back, just ignored and avoided.
You really think that is acceptable and that the OP should just sitting at home silent and happy as a cat with a bird in his mouth and just thanking his lucky stars that he chose to deal with someone as fabulous as Mike because it couldn't possibly be any more of a smooth and more satisfying deal? Again, Mike's word might be golden--IF you can get it and he doesn't ignore you and avoid you like the plague. Where I come from this isn't the least bit acceptable and there isn't anything the least bit golden about it.
There is NEVER a good reason not to communicate short of being dead or in a coma--period. And it just makes good sense aside from the fact that you are obligated to do it and that it is the right thing to do. People will bend over backwards to accommodate or deal with your issues and will generally put up with just about anything if you will just keep them in the loop with good honest and open communication.