Mike is a stand up guy, coming on here and bashing him on a public forum is real weak form.
Where was the bashing? I just saw a statement of fact and a completely understandable request for information. What do you expect the OP to do when the cue maker will no longer answer/respond to any of
three totally different types of communication/contact attempts (voice, letter, email)? He should just sit around and wait, and wait, and wait in perpetuity to see if the cue maker will one day maybe hopefully decide to respond to him maybe months or years down the road?
He did what was reasonable. Ask the public if they are aware of any reason for the cue maker to be ignoring his contact attempts, because there is a chance the cue maker has been ill, hospitalized, in jail, or maybe just changed their contact info, etc.
And by the way, if you avoid and ignore a customer for an extended period of time after you have their money (and presumably after the estimated completion date has come and gone as well), you aren't fully a stand up guy. Yes there may be more to the story, but short of being in a coma or dead there is
never an excuse,
ever, for a lack of communication.