I really like the way Kevin handled this...mucho kudos to you brother.
Mr Varney a refund please.
- Thread starter poolplayer2093
- Start date
Wow somebody is going to get a great deal a $750 dollar cue for less than $500 and I'm still broke, just my luck so enjoy a great cue.
Leonard
Leonard
Varney Cues said:Well lets set the record straight. You ordered a no veneer 4pt coco into bem, linen wrap, and coco buttsleeve. You paid a $375 deposit on the cue in Feb of 07. There was obviously some confusion if you thought the wait on a made from scratch custom 4pt was 90 days. The 90 day wait is on j/b's & hustler style cues...and often depending on how fancy, it can be even longer. Short splice cues made from absolute scratch are much longer...closer to a year or more. There was no problem with you until about a month ago you requested a refund unless I supplied pics of the cue proving it was near finished. I supplied pics & you said that it was exactly as you imagined. The cue just had its final pass taken and is now getting hardware. Now soon as I return from my family emergency you sent a pm saying it wasn't correct...that there wasn't enough space between the base of the points. I replied no problem, I could move the wrap up a tad to get the effect you wanted. I was a bit puzzled as most others want the points closer together at the base...not with a wide gap. But I was going to make it as you requested. Then you were concerned that it would make the wrap too long...well it would not. There is no set standard on how long a wrap area should be...and extending it 1/2" is nothing. Wraps lengths often vary from cue to cue & from maker to maker.
So now...instead sending me a pm you want to start a public thread asking for a refund? Class move buddy. True, I did not call you but I have answered every pm. I didn't feel the need to call CA to discuss if 1/2" would make the wrap too long. You never said "I need my money back, please call me". Wouldn't matter anyway. I don't refund deposits on custom orders that I've been working on for 9 months, I have more than that invested anyway. If I called everyone who wanted to speak with me then I'd spend 90% of the day on the phone. I learned this long ago, thats why I have no phone in my shop as it rang nonstop & I got zero work done. Also I'm sorry but I simply refuse to take short cuts & hurry a cue for anyone. Its my name on the cue and it will represent me many years from now, long after I'm sure you flip it. I make the cue correct no matter who its for because the cues will be around long after I'm gone as well. If you think that 9 - 10 - 11 months is too long to wait for a custom made from scratch cue...then you better check around a bit.
I have a lot going on right now & my #1 concern is the health of my wife & our future son. If I have to slow things down a bit until our son is born in Dec. then so be it...thats my main priority. Just to show what a stand up guy I am...I will do this for you. Someone pay Sam his $375 deposit back...and here is the deal of the year...instead of paying the $375 balance...I'll sell you the cue for $100 as soon as its completed.I just want this guy off my back. Other cuemakers take note. Whomever wants to take advantage of the deal let me know. Below is a pic of what the cue will look like. Thank you.
Thanks for being a understanding stand up guy. don't want to debate what was said when i ordered the cue so i'll just say thanks for dealing with the situation like the stand up guy i heard you were.
thanks again
Sam
jay helfert said:
i fell asleep..... and i'd like to add you'd be hard pressed to find even one post that i've "bashed" anyone. i'm reasonable to talk to and to deal with. ask anyone who had dealt with me before. or go back and read my posts.
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m.libre10
Banned
truly a five STAR!!!!
Mr. Varney qoute**** If I called everyone who wanted to speak with me then I'd spend 90% of the day on the phone. I learned this long ago, thats why I have no phone in my shop as it rang nonstop & I got zero work done. Also I'm sorry but I simply refuse to take short cuts & hurry a cue for anyone. Its my name on the cue and it will represent me many years from now, long after I'm sure you flip it. I make the cue correct no matter who its for because the cues will be around long after I'm gone as well.
I admire that sir!!!
Mr. Varney qoute**** If I called everyone who wanted to speak with me then I'd spend 90% of the day on the phone. I learned this long ago, thats why I have no phone in my shop as it rang nonstop & I got zero work done. Also I'm sorry but I simply refuse to take short cuts & hurry a cue for anyone. Its my name on the cue and it will represent me many years from now, long after I'm sure you flip it. I make the cue correct no matter who its for because the cues will be around long after I'm gone as well.
I admire that sir!!!
I believe that's called pride of craftsmanship
It's called pride, baby. If more of us conducted our affairs in a prideful manner, the world would be a better place. I admire it too. I loved the solution here and the speed with which buyers stepped to the plate to make the solution happen.
Kevin
m.libre10 said:
It's called pride, baby. If more of us conducted our affairs in a prideful manner, the world would be a better place. I admire it too. I loved the solution here and the speed with which buyers stepped to the plate to make the solution happen.
Kevin
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Well I was gonna PM Kevin last nite about this same cue in the pics, but I had a sick 4 year old boy throwing up all nite. I may have been the front runner for this cue if I only would have PM`d him at 11pm like I wanted to. Oh well can`t have all the luck can I.
dave sutton
Banned
wow kev i hope everything is ok...
i wasnt but a few weeks ago we were talking about just this.
as u know we lost ours and its not something i would wosh on my worst enemy.
i hope everything is ok
i wasnt but a few weeks ago we were talking about just this.
as u know we lost ours and its not something i would wosh on my worst enemy.
i hope everything is ok
This is a prime example of why I prefer NOT to accept any payment before the cue is complete. If I have somebody's money, they own my time. I'm slow, and often bust my TOC by a very long time. There's no secret that i'm in no particular hurry to get a cue done. All I can do is give an estimated time of when things "should" be done. However, I have absolutely no idea, honestly. It's wood, I have a life away from my lathe, and sometimes I just get so sick of seeing cues that I quit for a little while.
If I have a choice between polishing a cue & taking my wife out to dinner, the cue waits. If the next morning my kids want to play, the cue waits. If we, as a family, want to make it movie & pizza night, then the cue waits again. If the buyer of the cue can't wait then he can find another builder. I'm NEVER going to give up my free time in life to build a cue so that somebody else can enjoy their free time, for any amount of money. I work when I want to, when it's enjoyable for me. How often is that? Pretty often but nothing is set on a calender.
My guess is that many cuemakers are like this. Then there are those who go at it like it's a career & dedicate their lives to it. We all have our ways. But in the end there are always misunderstandings. It's the human way.
If I have a choice between polishing a cue & taking my wife out to dinner, the cue waits. If the next morning my kids want to play, the cue waits. If we, as a family, want to make it movie & pizza night, then the cue waits again. If the buyer of the cue can't wait then he can find another builder. I'm NEVER going to give up my free time in life to build a cue so that somebody else can enjoy their free time, for any amount of money. I work when I want to, when it's enjoyable for me. How often is that? Pretty often but nothing is set on a calender.
My guess is that many cuemakers are like this. Then there are those who go at it like it's a career & dedicate their lives to it. We all have our ways. But in the end there are always misunderstandings. It's the human way.
cueaddicts said:Not taking sides here, but if what Kevin is saying is true, this is precisely why most cuemakers choose to stay away from AZ altogether !!
Kevin, wishing you and your family all the best for the healthy arrival of your son.
There are some BIG cue makers here, they just dont have anything to say, but I know for a fact they are here, I will not sell them out by mentioning names.
qbilder said:
Amen to everything you said. I never take money up front either for the exact same reasons as you. I have too many other things that have to come before cues and I can't be obligated to have go out to the shop and work. I have to do it because I want to. Most people know this and wait patiently. Although I will admit my communication could be better sometimes.
Kevin:
We dont know each other! However it will be a pleasure to meet you sometime in the future. I like how you handle the custom ordered cue! As another cue builder 9-12 months is not bad at all wait time!
I hope that your wife and coming child will both be healthy very soon!
I have 3 children myself all hard times coming into this world! Stay right bye her side!!
Doug Patrick
Patrick Custom Cues
We dont know each other! However it will be a pleasure to meet you sometime in the future. I like how you handle the custom ordered cue! As another cue builder 9-12 months is not bad at all wait time!
I hope that your wife and coming child will both be healthy very soon!
I have 3 children myself all hard times coming into this world! Stay right bye her side!!
Doug Patrick
Patrick Custom Cues