Negative iTrader - Did I Deserve It?
- Thread starter Worminator
- Start date
Saddens me because I'm new to AZ and I read past transactions and new and see your points. Some newbies ruin it for us. I made my first bigger sale finally and my first thought was update to gold because it's not right using AZ to make money and not give some back. You didn't deserve the negative itrader whatsoever.
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Most of the az billiard community are really fantastic. I've documented very, very well a few situations in which I thought, oh oh....... as I just sucked up the situation and refunded the entire purchase once the item was returned. Here's one that will start a big problem, but, here goes. I believe that only a dedicated group/moderator/ or something......... can activate a negative mark on someone. I believe the + situations should be able to be posted by the individuals, but, negatives can only be posted by a specific standard that gets into place. Therefore, the item in question is sent to the arbitrator or group who has the power to make the negative mark on either party. I have had a couple of situations since my join date that I would have loved to have the transaction details and item submitted for a review. A while back, I copied and emailed the entire situation of responses that went back and forth to another azer as the buyer said he didn't even read the post. Yet, I caved in to protect my 100% dealing. This should not have been a negative transaction, should go away.
How it works, he would have send the cue back, Jamie (or the seller) would inspect to see that it was in the same condition it was in as shipped. Then return his money.
If he sent a box a rocks, then he would have paid for shipping, but he still wouldnt have got his money back.
Ken
Jamie....you need to treat these matters much more seriously..........that cue I ordered that you sent me on 9/9/12....well, the wrap is frayed & coming apart and
there's chips in the butt sleeve.......Honestly, how could you ship the cue like that.....and also, the tips are all worn down and you screwed me.........I've only
played.....uh, uh.....skip that......I meant I've only taken the cue out to examine it and ......I just noticed this damage.
And since you had my payment for more than a 18 months, I think you owe me a refund and a custom leather 3x7 John Barton case for misleading me about
the cue's damage.......let me know when my payment and case will arrive.......put my refund in the case pocked and after I get my money & new case, I'll ship you back the cue.
Honestly Jamie......you have to take these issues more seriously...........that is if you're an idiot like the jerk who gave you a bad rating......._uckem....you stand above
the borderline for integrity......we bang heads from time to time but I'd trust you with my wallet.........no one will give credence to his complaint.
Matt B.
p,s. But mine is real so don't forget to get around to sending the new case & refund check for $3,728.79.
there's chips in the butt sleeve.......Honestly, how could you ship the cue like that.....and also, the tips are all worn down and you screwed me.........I've only
played.....uh, uh.....skip that......I meant I've only taken the cue out to examine it and ......I just noticed this damage.
And since you had my payment for more than a 18 months, I think you owe me a refund and a custom leather 3x7 John Barton case for misleading me about
the cue's damage.......let me know when my payment and case will arrive.......put my refund in the case pocked and after I get my money & new case, I'll ship you back the cue.
Honestly Jamie......you have to take these issues more seriously...........that is if you're an idiot like the jerk who gave you a bad rating......._uckem....you stand above
the borderline for integrity......we bang heads from time to time but I'd trust you with my wallet.........no one will give credence to his complaint.
Matt B.
p,s. But mine is real so don't forget to get around to sending the new case & refund check for $3,728.79.
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Name please? I would like to add this person to my list of people to try to steer clear from.
And, no, the (-) itrader was totally undeserved....you offered the refund, he chose to take this somewhere else than where it should have (and would have) ended up.
Imo, sounds like it was a "scam gone wrong" on his end, probably looking to extort some money back on the deal or even a full refund prior to shipping the cue back.
Sad to say, but anyone should be prudent/cautious when dealing with new/ish users here, with no or very little feedback. This place has indeed changed lately.
Did you deserve it????? Hell, no.
You offered to make that assclown whole, once he shipped it back to you. He did not keep up his end of the refund process...and held on to it for far too long. That is his problem, not yours.
The fact that he 'dinged you' is a testament to his lack of character...and highlights yet another problem, here on azb, that gives people pause about dealing with new arrivals. It's a damned shame.
I will still buy from you. Not ALL sub-100% guys are bad!!!
Mark <------ SUB-100%, thanks to a different A$$HOLE.
maybe newbie mistake?
I have read some great posts about growing this sport and growing this site. I was a newbie once and was peeing my pants for a week the first time I sent someone $1200 for a cue, so far all my purchases have gone great and the sellers have been patient and very helpful, maybe try and communicate with him and help him learn more about how the forum works and how important itrader is there is always a way to work things out and most of the sellers here are great at helping-out, lets give newbies a chance and keep this site moving in a positive direction, thanks for listening,,,Sam.
I have read some great posts about growing this sport and growing this site. I was a newbie once and was peeing my pants for a week the first time I sent someone $1200 for a cue, so far all my purchases have gone great and the sellers have been patient and very helpful, maybe try and communicate with him and help him learn more about how the forum works and how important itrader is there is always a way to work things out and most of the sellers here are great at helping-out, lets give newbies a chance and keep this site moving in a positive direction, thanks for listening,,,Sam.
yes.. I think it is deserved.
He may have had a family emergency that prevented him from responding.
He told you immediately that the cue was warped.. then 1 week later he agreed to a refund.
Seems like that is a reasonable timeline for him to respond to you.
If you sold him a cue that was warped then he owe it to him to refund the monies even if it has been 1 week.
I had a similar thing happen recently and I refunded the money even though I KNEW the cue was straight because I spun in a lathe before sending.
He may have had a family emergency that prevented him from responding.
He told you immediately that the cue was warped.. then 1 week later he agreed to a refund.
Seems like that is a reasonable timeline for him to respond to you.
If you sold him a cue that was warped then he owe it to him to refund the monies even if it has been 1 week.
I had a similar thing happen recently and I refunded the money even though I KNEW the cue was straight because I spun in a lathe before sending.
Not deserved.
Jamie is one of the most trustworthy people I know . He introduced me to custom cues way back when I purchased my fist custom cue ever from him, a sweet Mike Capone, I also ordered my fist custom cue , a Kikel , from Jamie and I still have it.
He has also taken the time to introduced me to many great cuemakers and other "cuepeople" .
I think he is one of the most honest people I've ever met.
Jamie is one of the most trustworthy people I know . He introduced me to custom cues way back when I purchased my fist custom cue ever from him, a sweet Mike Capone, I also ordered my fist custom cue , a Kikel , from Jamie and I still have it.
He has also taken the time to introduced me to many great cuemakers and other "cuepeople" .
I think he is one of the most honest people I've ever met.
Not true... I offered him a refund the day he got the cue. He never sent the cue or communicated with me for another week after that.
My statement is correct.
He told you immediately about the warp. You then immediately offered a refund.
One week later; he accepts.
This is a very reasonable timeline especially for a new member who does not know of these "unwritten" rules of AZBilliards.
For you to remove your refund offer on a warped cue because he waited a few extra days to respond does not seem right..
I have never met or delt with you Jaime so my opinion is not based on any biased information; just my observations and opinion.
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I have to disagree with you on this.
You don't have to be a seasoned az veteran to know if you made a complaint and an immediate refund offer was made, you don't sit on your ass for a week mulling it over.
and I'm not buying the possible family emergency speculation, either.
imho
best,
brian kc
LOL. Funny how unforgiving people can get when money gets in the way.
The guy was sold a warped cue and he is the bad guy for leaving negative itrader because he agreed to a refund a few days too late?
If this happened to a buyer that nobody knew; then we would be singing a different tune.
If the roles were reversed we would be screaming at the other guy for ripping off Jamie and not giving him a refund on a warped cue.... we would stand up for Jamie and justify why he waited a full week to respond to the offer.
This is a funny crowd.
No... still incorrect. I agreed to a refund and he agreed to ship me the cue the day he received it. I gave him my address and he never shipped it. Then a week later, after who knows what that cue has been through, he then decides he wants to send back the cue. He missed his opportunity.
Furthermore, the butt of the cue was not warped when it left my hands, so please quit stating it was.
Jamie,
The buyer said the cue was warped...this is not something that I made up.
1 week does not seem unreasonable to me.
I had the exact same situation a few weeks ago and I did what I thought was right and issued a refund.
I received the cue back and it looked perfect to me.. but not to the buyer.
I resold the cue and lost a few bucks because of shipping costs.... but in the end I feel good because the buyer was not happy with the cue.
The amount of time that passed was about 1 week and I was ok with that.
Why not get the cue back and then refund once you confirm it is in same condition?
Seems like the right thing to do with a cue the buyer believes is warped.
To each their own.
The route to Win/Win:
- See the problem from another point of view.
- Identify the key issues and concerns involved.
- Determine what results would constitute a fully acceptable solution
- Identify possible new options to achieve those results.
A person or organization that approaches conflicts with a win-win attitude possesses three vital character traits:
Integrity: sticking with your true feelings, values, and commitments
Maturity: expressing your ideas and feelings with courage and consideration for the ideas and feelings of others
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You handled it perfectly..
You offered a refund, and he should of shipped the cue immediately..
I'm sure you would of extended the buyer courtesy if he had something come up
beyond his control..
I think Billyard is right on! I'm surprised that so many folks think you should contact someone and "have the negative feedback removed" . If that is an option they might as well forget the concept.
The way you have responded to Billyard's original post is food for thought.
FWIW I don't know any of the posters -
The way you have responded to Billyard's original post is food for thought.
FWIW I don't know any of the posters -