New cue received and not as expected- Need opinions please

[av84fun]

Every single issue you mentioned would fry my circuits on a CUSTOM spec cue and most would bother me if I was buying Model X offered by a custom cuemaker.

And ESPECIALLY the tip diameter and the Taper. The blemished point has nothing to do with playing pool but the tip diameter and the taper affect playability significantly!

And it was NOT your "responsibility" to even bring up that sort of thing. You are not a cue maker. The cue maker ought to know what issues affect playability and discuss EACH ONE of them with you.

HE is the professional, you're not.

Personally, I would require replacement or reworked shafts to a taper and tip diameter of your mutual agreement and a complete fix of the marred point...within 30 days TOPS or the next picture I would post would be one of the cue...after I had "Earled" it...along with the name of the cuemaker.

(-:

Jim

 

[WheatCues]

Not the best pictures I ever took, but wanted to get something up quickly. I think you can see two spearate repairs to this point in the green and the maple veneers. See what you think:

If it wasn't bad enough that the cue was damaged during assembly, he did a lousy job at the attempted repairs.... very pitiful at best !!!

This would make me question his overall cuemaking and repair ability.....

I'm very sorry you were not given exactly what you paid for and unfortnately cuemakers like him give us honest ones a bad name.... it's obvious he doesn't take too much pride in his work becasue he didn't even send you a partial refund for HIS fault and expected you to accept it or take the additional time to redo it completely....

I damaged 1 of 2 shafts I was building for a customer.... it was only a small chip about 8 inches from the joint of the shaft, however I did fill it and sand it out and it's hardly noticable for the most part... so I enclosed a substantial refund to cover an additional shaft if desired so it would not cost him anything if he decided to have another one made and still keep that one !!!

Anyways, not only did he not deliver your expectations you were investing in, but he failed to compensate or even enclose a note red-flagging his errors..... that to me shows complete disregard to you as a customer and more importantly, automatically assuming you would have no problem with it....

And even though I can respect you for keeping his identity secret until you attempt to get the problem rectified, I think that a little exposure on AZ would be sufficient do to the fact that he probably generates alot of business from here and obviously doesn't give a damn about customer satisfaction so I'm sure it would be a blessing to other potential customers here on AZ for you to let them know who this guy is for future reference and possibly think twice about taking a chance on someone who chooses not to give the customer what they paid for....



Sincerely, Eddie Wheat

 

[D-Sub]

I would be bummed at every point you detailed. $1200 is a lot of cash, no matter what.

every single aspect of your complaint is valid, and I commend you on your diplomacy. I'm nowhere near as patient as you.

 

[rebop]

Well, message to maker sent 12 hours ago now and no reply. Still awaiting his reaction. Hopefully this will resolve, but if there is pushback will let you all know.

If no reply by this time tomorrow, I will call him. Hopefully he is just thinking this through and taking time to reply.

 

[hangemhigh]

Well, message to maker sent 12 hours ago now and no reply. Still awaiting his reaction. Hopefully this will resolve, but if there is pushback will let you all know.

If no reply by this time tomorrow, I will call him. Hopefully he is just thinking this through and taking time to reply.

It is a holiday weekend, he might not be available until Tuesday.

 

[SCCues]

Thanks for the pictures I requested, if that problem with the veneering was not described, before shipment it is certainly unacceptable. I do a number of Brunswick 26 1/2 pre-titlist and Hoppe Titlist conversions and frankly I would not sell a cue with a flaw like that at full price. Further more if I sold it at all I would make sure the buyer saw the problem and understood that it was discounted because of the problem.
It just saves heart ache for the buyer and seller. When some one spends $1200 on a cue they do not expect problems that are undescribed like the one in the your photo.

I agree, if this problem with the veneers wasn't specified before you received the cue I would be upset. Don't play with the cue and contact the cue maker to ask for a refund. I'd never be satisfied with a defect in the veneers like that. I wouldn't want it at a discounted price much less for full price and the fact that he tried to repair the damaged veneers and didn't mention it is enough for me to send it back and ask for my money back.

The other problems are not a big deal to me, but the damaged/repaired veneers is a big deal and you should have known about it before he ever shipped the cue to you.

James

 

[!Smorgass Bored]

Exactly right. Sometimes bouncing it off you folks will prevent me from over reacting and perhaps bringing up more than I rightfully should.

The point is the worst part. I'll live with the name and weight stamp. Can always have shafts retapered. This one I cannot do anything about.

Who is cuemaker Jerry R. ?
Just curious.
Doug

Nevermind, I found it.

 

[WheatCues]

The weight stamp is actually preferable to some. It is unfortunate you don't like it.

Why in the hell would someone stamp the weight on the butt for everyone to see ???

Doesn't that seem a little tacky and low end mass production style ????

Are there any custom cuemakers on here other than the man in question that does this, And if so... why ????

I'm very intrigued......



Sincerely, Eddie Wheat

 

[rebop]

This was made from a Willie Hoppe Titlist one piece. They almost always has the weight stamped in the forearm. This must have been deep enough to have been not easily removed. The signature was wiped out, just not the weight stamp.

So it was not added by the maker, if that is what you were thinking.

 

[ShootingArts]

Well Duh . . . .

Why in the hell would someone stamp the weight on the butt for everyone to see ??? Eddie Wheat

I do it to all of my true sneakies. Nothing says house cue like a big ol' black stamping that says "20 OZ"

Hu

(OK just yanking your chain, quiet day around here today)

 

[WheatCues]

This was made from a Willie Hoppe Titlist one piece. They almost always has the weight stamped in the forearm. This must have been deep enough to have been not easily removed. The signature was wiped out, just not the weight stamp.

So it was not added by the maker, if that is what you were thinking.

Yes thankyou for clarifying that... I WAS under the impression that it was done by the builder....

So let me get this straight.... this cue is a conversion from a pre-existing cue and not completely made from scratch and he charged you 1200.00 for this ????

- Eddie Wheat

 

[manwon]

Why in the hell would someone stamp the weight on the butt for everyone to see ???

Doesn't that seem a little tacky and low end mass production style ????

Are there any custom cuemakers on here other than the man in question that does this, And if so... why ????

I'm very intrigued......



Sincerely, Eddie Wheat

Hello Eddie, I do many many Antique cue conversions. Do to the size of many cues being converted the weight stamp can not always be removed. But also some customers do not want it or the Willie Hoppe signature removed. Many people want to keep these old conversion cues as original as possible so others know what they are converted from.

Have a good day Eddie!!!!

 

[WheatCues]

Hello Eddie, I do many many Antique cue conversions. Do to the size of many cues being converted the weight stamp can not always be removed. But also some customers do not want it or the Willie Hoppe signature removed. Many people want to keep these old conversion cues as original as possible so others know what they are converted from.

Have a good day Eddie!!!!

I can understand that !!!

But where does the 1200.00 price come in to play for a conversion when brunswick hoppe's don't have a high resale value ????


- Eddie Wheat

 

[!Smorgass Bored]

Yes thankyou for clarifying that... I WAS under the impression that it was done by the builder....

So let me get this straight.... this cue is a conversion from a pre-existing cue and not completely made from scratch and he charged you 1200.00 for this ????

- Eddie Wheat

You've been a cuemaker for 15 years and you don't know the answers to your simplistic questions ? You just must be trolling. (as usual)
Doug
(waiting for Eddie to turn this thread around to HIM and his cues)

 

[JohnnyP]

This was made from a Willie Hoppe Titlist one piece. They almost always has the weight stamped in the forearm. This must have been deep enough to have been not easily removed. The signature was wiped out, just not the weight stamp.

So it was not added by the maker, if that is what you were thinking.

How rare and expensive would a butt with perfect points be? How do points become damaged? Made that way long ago?

It's not my money so it's easy to say, but I would keep the cue. My wife fixes dings in our beautiful cherry wood furniture with matching crayon sticks.

 

[WheatCues]

This was made from a Willie Hoppe Titlist one piece. They almost always has the weight stamped in the forearm. This must have been deep enough to have been not easily removed. The signature was wiped out, just not the weight stamp.

So it was not added by the maker, if that is what you were thinking.

I'll make you a deal just to show everyone what kind of person I really am !!!

I will correct all the mistakes and repair the veneers in the points almost perfectly and gear the cue up 100% exactly to your specs FREE OF CHARGE !!!

All I ask is that you cover the shipping both ways.... this kind of behaivor is what gives reputable cuemakers bad names and makes it even more difficult for new guys to break into the market !

I guarantee ALL my work 100% and specialize in restorations I have over 18yrs in the business and I will be more than happy to do this for positive publicity and to show everyone that there are other cuemakers who will go out of thier way to help someone under special circumstances without having to get paid for it !!!

Just let me know if he doesn't honor his work and I WILL make it right for you !!!




Sincerely, Eddie Wheat 321-631-1827

 

[JohnPT]

Yes thankyou for clarifying that... I WAS under the impression that it was done by the builder....

So let me get this straight.... this cue is a conversion from a pre-existing cue and not completely made from scratch and he charged you 1200.00 for this ????

- Eddie Wheat

It's a conversion from antique curtain rods. Also the number stamped on the cue is not a weight stamp but an armspand stamp. You should incorporate these on your cues.

 

[Fatboy]

I had a similar thing happen to me once, I was pissed, I ordered 2 shafts for a very expensive cue 5 figure expensive, I sent in one shaft and asked to make the taper close as possible to the shaft I sent-I know its impossible to duplicate it. What I sent in was 12.8mm shaft what I got back was 13.35mm shafts with no taper to speak of, they were a few cuts away from being playable shafts, I'm not a cue maker but I know enough to know you cant cut down shafts to fast, I'm sick about what I spent for them, they are useless logs. The were good wood that at some point would have been great shafts, its like having raw turkey at Thanksgiving. No it wasnt Barry.


My point is I understand how you feel, when you give a cuemaker alot of time to do it right and they dont, or not tell you if there is a problem, We all make mistakes and i'm a forgiving guy but in my case when I called and was told "thats the best I could do" I was done right there, I'm done with the guy, and believe me he cost himself alot of biz(he probably dosent care) it was over a year ago and I wont say who-its not that big of a deal. I hope your thing works out for you.


In your case I would try and find a solution.

 

[WheatCues]

It's a conversion from antique curtain rods. Also the number stamped on the cue is not a weight stamp but an armspand stamp. You should incorporate these on your cues.

- Eddie

 

[JoeyInCali]

How rare and expensive would a butt with perfect points be? How do points become damaged? Made that way long ago?

It's not my money so it's easy to say, but I would keep the cue. My wife fixes dings in our beautiful cherry wood furniture with matching crayon sticks.

The blanks/housecues go for around $400 and it's a roll of a dice if you turn them.
You have to realize these cues were glued decades ago. What kind of glue did they have then?
If you turn the joint smaller than .860 and the bottom smaller than 1.270, who knows if the veneers would hold?
That's why a lot of makers won't touch them.