Opinions wanted

ribdoner said:
If I wasn't happy with a cue, I'd send it back.

NO harm, NO foul.

In order to fix the inlay registration issue the cue will need to be re-wrapped (lizard) and refinised....hence the cost.

If the seller gets the cue back there will be a line of perspective buyers, including the writer.

Adam<=====likes the cue, wart and all. He also knows the circumstances and schedule applicable to how the cue was completed and understands how it left the shop "less than perfect". The TWO people (in addition to the builder) that had the cue prior to your recpt SHOULD have caught the hickey....they didn't. The builder doesn't have adequate margin in the cue to repair, re-wrap and refinish.....
Feel free to PM me and I'll be happy to provide my tel# if you want to discuss.
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I understand that there is a cost involved in repair, but money shouldn't be the deciding factor when your customer service should kick in....lets face it there are alot of cue makers that do great work, and I know some aren't getting a % of the pie that they would like.....so the bottom line is customer service keeps your customers and gets you new ones......now back to the dollar issue.....My last proposal was to have the cue maker fix the inlay issue refinish the forearm and send the cue to a friend of mine to have a ringtail lizard wrap installed at my and seller splitting the expense.....I figured all parties involved should be a little flexible including me......guess what......no dice!!!! I believe most cue makers in this exact situation would bend over backwards to fix an obvious problem, but than again I may be wrong....what do you think? By the way I want to keep the cue I like it......can't we figure out a way that everybody wins in this situation?
Lets not step over quarters to pick up pennies......
 
send it back already....

If I didn't like the cue I just bought and had the chance to send the cue back...and the seller is willing to pay for my return shipping and a full refund...then I would run for the nearest post office.

I know this cue and it's seller...he gave this cue away imo...like he does so many...

You already got your answer about having the cue fixed and didn't like what you heard. Why not just send this cue back...or are you just trying to get something else for free? You must really like the cue though...so just stop complaining and start playing...

This cue is loaded with ivory inlays, joint and rings...plus a real lizard wrap...it's a great cue...with lots of character;)

You're lucky...I've seen a cue from "one of the greats" that put the inlays in the veneers:eek:...and the guy still loved it!
 
vinniebabarooch said:
Dale,
I personally know the seller and know that he works on a limited budget. I know he sold the cue really undervalue. If you are not happy with the cue you should send it back to him. I know he offered to pay for your shipping. Why bring it here? The seller has offered you a full refund including your shipping back to him. :confused:
JMHO
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Troy,

Again this has nothing to do with the seller, but unfortunately he is stuck in the middle.....I want to have the cue repaired.....the builder is willing to do it, but he wants 250.00 to repair a fresh piece....:confused: I emailed the builder about building an exact duplicate of the cue...he wants a substantial amount more $$$ when all is said and done it would run 625.00 out of my pocket above what I paid for the cue....the funny thing is I have 1 option as a customer, and I'm the person trying to be flexible...I brought this here for some opinions, obviously I'm not here to drag any names through the mud.....

Dale
 
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vinniebabarooch said:
Dale,
I personally know the seller and know that he works on a limited budget. I know he sold the cue really undervalue. If you are not happy with the cue you should send it back to him. I know he offered to pay for your shipping. Why bring it here? The seller has offered you a full refund including your shipping back to him. :confused:
JMHO
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Forums (here) have proven to be a good place to get the opinions of a population that is particularly involved in the cue sports. As long as he is not causing any other party harm, it is a good way to see if his ideas, opinions, and or suggestions are perceived to be off base.

Where could he find another type of place where he could have is opinions examined by such a large cue buying population (other forums excluded) in a matter of minutes?

SDF
 
Wait....was this a brand new cue delivered straight from the CM ?? Now it's being sold "really undervalue" and the seller "gave the cue away". If that is the case, it begins to somewhat change my perception of this deal..... :confused: :confused:
 
snowmon34 said:
Troy,

Again this has nothing to do with the seller, but unfortunately he is stuck in the middle.....I want to have the cue repaired.....the builder is willing to do it, but he wants 250.00 to repair a fresh piece....:confused: I emailed the builder about building an exact duplicate of the cue...he wants a substantial amount more $$$ when all is said and done it would run 625.00 out of my pocket above what I paid for the cue....the funny thing is I have 1 option as a customer, and I'm the person trying to be flexible...

Dale
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Were you sold the cue as a "second" or the like? Were you made aware prior to purchasing that there would be any sort of expected defects?

SDF
 
What you have there is a customs cue "SECONDS" and will never get your money back on it later , just think how'd you would list it for sale somewhere , OH one point is a little higher then the others :o :o :o


Steven
 
SanDiegoFan said:
Were you sold the cue as a "second" or the like? Were you made aware prior to purchasing that there would be any sort of expected defects?

SDF
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The cue was not sold to me as a second.....I would never of purchased it if that was the case
 
snowmon34 said:
The cue was not sold to me as a second.....I would never of purchased it if that was the case
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But now I'm hearing that you bought a brand new cue at $625 under the CM's retail.....
 
snowmon34 said:
The cue was not sold to me as a second.....I would never of purchased it if that was the case
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Just for the record I wasn't saying you were sold the cue as a second... I just figured some people may come to that conclusion, so it would be better for you to post it outright. This way all the opinions you get are based on all the facts applicable to this transaction.
 
problem

You did not buy the cue from the cuemaker. You bought it from a seller here.

You cant leave the seller hanging now. Return the cue, keep it or just send the $250 to the cuemaker and get it fixed right. DO something.

Its obvious from your posts the cuemaker doesnt want to fix it for whatever reason. I am sure knowing this cuemeker there has to be a reason. Not up to us to say whether its legit or not.

You have already heard that it will cost $650 more than you paid to replace it, so get it fixed or return it.
Sometimes things dont work out but you cant leave the seller hanging.

Mike
 
It is obvious the cue was priced low because of the flaw. The cue maker made someone a deal because of the index problem with the cue. Get your money back or live with the flaw. You now know what a perfect example will cost,so pony up for the perfect one,if that is what will make you happy. A lot of people here think they deserve a discount for a perceived lack of quality,when all you are entilted to is a refund. Someone else will buy the cue ,and maybe pay more,and never have the issues you have. I know this because I have recently been in the same position as the C/M.
 
Too bad, looks like a fine and rare blank was used to make this cue.

The cue maker should stand up and fix it for free, but I am not so sure that a "fix" would be better than just leaving the cue as is. It might leave a shadow line where the gap was filled. The fix is to remove the inlay, fill the pocket with a wood paste, and cut in the new inlay. It might be invisible, or it might show the filled gap.

There are so many positives about the cue, I don't think the one inlay being a little off will devastate the value. If you got a really good price, the seller can probably get that much or more just selling it again "as is".

Chris
 
cueaddicts said:
But now I'm hearing that you bought a brand new cue at $625 under the CM's retail.....
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Don't we all hear every day how the market is soft,depressed,undervalued? I can't count the times someone mentions "it is a buyers market". To assume the cue was a second because of the discount price would not be in line with todays cue market. Don't you agree?
 
spanky981 said:
You did not buy the cue from the cuemaker. You bought it from a seller here.

You cant leave the seller hanging now. Return the cue, keep it or just send the $250 to the cuemaker and get it fixed right. DO something.

Its obvious from your posts the cuemaker doesnt want to fix it for whatever reason. I am sure knowing this cuemeker there has to be a reason. Not up to us to say whether its legit or not.

You have already heard that it will cost $650 more than you paid to replace it, so get it fixed or return it.
Sometimes things dont work out but you cant leave the seller hanging.

Mike
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Your absolutely right Mike......I bought a cue from a seller that got the cue from the builder.....when I received the cue it was about 5 days new......I figured the cue maker might repair the cue for free.......what was I thinking :confused: .....thanks for setting me straight.....
 
snowmon34 said:
Your absolutely right Mike......I bought a cue from a seller that got the cue from the builder.....when I received the cue it was about 5 days new......I figured the cue maker might repair the cue for free.......what was I thinking :confused: .....thanks for setting me straight.....
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I- IMO don't think you had the right to contact the maker for a repair the cuemaker has nothing to do with your buy but thats my opion on that, correct me if i'm wrong here.

Steven
 
justabrake said:
I- IMO don't think you had the right to contact the maker for a repair the cuemaker has nothing to do with your buy but thats my opion on that, correct me if i'm wrong here.

Steven
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Steven,

I think most cuemakers would want to be informed if one of their cues had issues......I don't think they would care if it came from the dealer or buyer....JMO

Dale
 
snowmon34 said:
Your absolutely right Mike......I bought a cue from a seller that got the cue from the builder.....when I received the cue it was about 5 days new......I figured the cue maker might repair the cue for free.......what was I thinking :confused: .....thanks for setting me straight.....
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I dont know that the seller got the cue straight from the maker. Either way the maker is not willing to fix it for free. Right or wrong just finish the deal now. If you cant live with it return it Or pay the $250. Its very simple and there is no more reason to discuss this furthur.

Mike
 
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