Dear A&Z audience,
I would like to thank all of you for your comments, I would like to clarify on some of the posts from Mr.Summers, as well on some of the other posts, this playing cue was not special ordered, This cue was sold to a lady and she returned it because of scratches, when I talked with Mr.Summers about this cue he said it was available again, I figured because i wanted some simple barbell inlays and wrap/refinish it would take care of the problem at that time I ordered the 3 shafts at this time because I play with 13mm and the shafts on the shafts were smaller, Mr.Summers worked on the cue immediately and sent me progress pics, I was very happy with him, and several weeks later I order a jump break cue which was a 100 year old house conversion, cap protectors and a extension, 0ver in the next weeks he sent me more pic of progress, all inlays work was pretty much done on both cues, and playing cue was now resprayed, I did not call him everyday, when I did he keep tell me still waiting on the shafts and not done, My point is I have sent cues to other makers for similar work including shafts that were already built cues and work was completed in several weeks, to a month. finally after all these months he said to me he could send me the butt with a warped shaft that i could use until the shafts were done,I said that would be great..he said he would send it out the next , friday comes and he tx me and said I would have to wait because he didn't have the shipping money, he said if you PayPal me some money he would sent it out friday, so me being excited I did, when the cue came and I opened it up I was very disapointed , I call him after Isend it back and he said he would make it perfect or like the beginning he would refund my money, first off he told me the butt was done all I was waiting for was shafts, I thought for a day and decided I did not want to continue on this road. so I sent the cue back with a letter saying I wanted my money refunded. when I talked to him on the phone, he said he would give me his word that it would be perfect and was trying to talk me into keeping it, it should have been that way in the beginning. So he said he would refund my money when he had it, I said like a month, six months a year.. He said when he gets then I will, I am not a bank, or a lending institution, My family has been in the business 65 yrs. as for the bbb posts of my account, there are a few complaints, a few, but for 65 years of business a few, if anyone out there owns a business knows you just can't please everyone. which has nothing to do with post. Mr. Summers has posted to all of you that I will get my refund by April 15, if this does happen I will be the first to publicly apologize to him as well as all the positive and negative posters on this issue, I am not a bad person, but when your spending thousands of dollars on a couple of 100 dollars on the wood cost (not labor), I want it right. I do believe Mr.Summers is a good person, but I believe with his divorce issues and having to come up with $15000.00, to pay his ex wife, He took advantage of me for quick money, especially, after I needed to send him money for postage...Come on really, are things that bad. I did have some harsh words with him and apologize for loosing my cool, again I would have never posted in the first place. My heart does go out to Mr. Summers for the problems he's having , everyone including Mr.Summers can continue play tug of war, back and forth he said she said, the bottom line to this story is Mr.Summers and I are the only one who know the truth. thank you all for your comments I will wait till April 15, Hopecopy