Prulhiere Cues...buyer beware

Using thin wood veneers around a maple core to create the appearance of a highly figured piece of wood is exactly what it is, an appearance.
It would have been best to inform your customers that you construct your cues in this fashion. (at least for those you say you have).

That is my point. I never said anything more than that, your cues may play like the hand of God. However you have mislead your customers and that is what you need to make right.

BTW this method of construction is like using decals for inlays. I hope you don't go down that path.

You seem to think everyone is out to get you, maybe you feel guilty for what you did in misleading your customers. One thing I learned from a hall of fame cuemaker is the customer is always right.

That's just wrong. Even my Chinese made Lucasi is better then that.
 
Yeah, what I don't understand is why this is all coming to light now. I think he has been selling cues on Ebay for the past 2 years at insane low prices.

That is another red flag, if it sounds to good to be true....it is.

350 dollars for an exotic wood cue with points???
 
At the time I ordered this cue I owned a few "high end" cues (Scruggs, Bludworth, Black, etc..) I was looking for a cue I could take to the bars and not worry about it getting damaged. At his prices, what kind of quality could you expect?
 
So is it safe to say that his construction technique would not bother you, and you are more disturbed about the delay?


At the time I ordered this cue I owned a few "high end" cues (Scruggs, Bludworth, Black, etc..) I was looking for a cue I could take to the bars and not worry about it getting damaged. At his prices, what kind of quality could you expect?
 
Have fun guys. This is obviously a form of entertainment for you. I don't think anyone is out to get me, and frankly, even if they were it wouldn't change how I feel about my stuff. I am proud of what I make and it is the best I can do. Those two things are enough for me to sleep at night. I am not the best cuemaker by far, and never claimed to be. I do my best regardless of what you think of me. Low prices are a red flag? That is just stupid. How about $600 for a plane jane maple with a Lenin wrap? Does that make it play better? Where are all of you guys at posting when someone gives me a positive review? Do you find it a little odd that 2 guys on the same day go after me when there was no bad reports on me for the last couple of years?
 
Yes, low prices for exotic wood cues with points and rings IS A RED FLAG.

How much does real squares of Brazilian Rosewood cost vs Veneer sheets?

No entertainment value for me, just trying to see if you understand how to make right by your customers. I guess that is lost on you though.

Again no bad reports does not mean squat. Maybe you just got sloppier than normal this time and did not cover-up the glue line of the veneers well.
You could have been doing this for years an just flying under the radar with the ebay sales. Most of those folks at that price point are not sophisticated cue buyers.

Have fun guys. This is obviously a form of entertainment for you. I don't think anyone is out to get me, and frankly, even if they were it wouldn't change how I feel about my stuff. I am proud of what I make and it is the best I can do. Those two things are enough for me to sleep at night. I am not the best cuemaker by far, and never claimed to be. I do my best regardless of what you think of me. Low prices are a red flag? That is just stupid. How about $600 for a plane jane maple with a Lenin wrap? Does that make it play better? Where are all of you guys at posting when someone gives me a positive review? Do you find it a little odd that 2 guys on the same day go after me when there was no bad reports on me for the last couple of years?
 
Maple blank $4.00
Joint collar, pin $10.00
Butt cap $10.00
Weight bolt $5.00
Lenin $5.00
Sell the cue for $600 if you are a big name.

This isn't to be a smart ass, but to simply show that you are used to paying for the name. For some reason, you want to attack my price, when the whole point to my price was to make cues for the guys who can not afford a Preditor, but don't want to go to Walmart. There IS NOTHING wrong with my product. Even the top names get an unhappy customer from time to time. That is why I say it is entertainment for you because you have not seen even a sigle shred of the conversation between me and the OP. I refuse to trash people on here and those conversations were private. If it seems like I have no defense, it is because my belief is that the communication we had was between us, not us and AZ. If he wants to post a review here, fine.....this is not a review.
 
Never said there was anything wrong with your product just your deceptive methods, and lack of explaining to YOUR customers how you do things.

That is all on you.

BTW I am very aware of what you pay for based on the name of the cuemaker.

You know how they get their "name" by their "reputation"

What do you think yours is turning into?

Oh you did not answer my original question the prices of Brazilian Rosewood squares vs the price of BR veneers.


Maple blank $4.00
Joint collar, pin $10.00
Butt cap $10.00
Weight bolt $5.00
Lenin $5.00
Sell the cue for $600 if you are a big name.

This isn't to be a smart ass, but to simply show that you are used to paying for the name. For some reason, you want to attack my price, when the whole point to my price was to make cues for the guys who can not afford a Preditor, but don't want to go to Walmart. There IS NOTHING wrong with my product. Even the top names get an unhappy customer from time to time. That is why I say it is entertainment for you because you have not seen even a sigle shred of the conversation between me and the OP. I refuse to trash people on here and those conversations were private. If it seems like I have no defense, it is because my belief is that the communication we had was between us, not us and AZ. If he wants to post a review here, fine.....this is not a review.
 
It would not have bothered me at all IF I had known about it upfront. Again, I knew I wasn't getting quality. The only other custom cue I had made, cost me $2500.00 and took almost 2 years.( a fairly plain Richard Black). Just for the record, I got a email every few weeks updating me on the progess, and it was sent back 3 times before I was totally happy with it. Quality takes time and time = money.
So is it safe to say that his construction technique would not bother you, and you are more disturbed about the delay?
 
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On this and the other thread, people say I am not responding, or being evasive. What would you have me say? Any word I put on the screen is met with more attacks. It doesn't matter what I say. Texasguy is pissed, and he has a legit complaint, but the other idiot handled it all wrong. I do not care what anyone on here posts from here on out, but I will NEVER bow down to being blackmailed. If you get a bad cue from someone, you email them and tell them so they can fix it or refund it. You don't post it here first then say you will take it down once you have your money. I never knew anything about this issue til it showed up here.
 
What would I have you say? Start with the TRUTH.

Be upfront and honest. I don't care if you pay 100 or 100,000 for a cue, as a cuemaker you have an obligation to speak to your customers with respect and answer direct questions with direct answers. Enough with the deflection, an excuses. Your martyr syndrome is getting old.

I am hoping you are a fairly young guy, you may get it later in life.

p.s. calling a customer an idiot is not the way increase business.



On this and the other thread, people say I am not responding, or being evasive. What would you have me say? Any word I put on the screen is met with more attacks. It doesn't matter what I say. Texasguy is pissed, and he has a legit complaint, but the other idiot handled it all wrong. I do not care what anyone on here posts from here on out, but I will NEVER bow down to being blackmailed. If you get a bad cue from someone, you email them and tell them so they can fix it or refund it. You don't post it here first then say you will take it down once you have your money. I never knew anything about this issue til it showed up here.
 
He lost the right to be called a customer when he attempted to blackmail me. That may set light with you, but not with me. I would have easily given him a refund had he handled it the right way.
 
Did you inspect the cue before it left your shop?

Did you tell him how you used the veneers to get the look of something more expensive? That was a huge deception.

Having those veneers not line up is a fairly noticeable thing. You want to blame him for responding to what you sent him (twice??)






He lost the right to be called a customer when he attempted to blackmail me. That may set light with you, but not with me. I would have easily given him a refund had he handled it the right way.
 
Tony, you a the confused one here. I said I had no problem if he had an issue. I am not even sure where you get that. My problem is being cornered and blackmailed when all he had to do was tell me there was an issue. The only email I got was"received cue" You are making a strong attempt to make this worse than it is and I am not even sure what you have to do with it.
 
Ok guys…this is getting out of hand.
I did not start this post to play “Bash The Builder”, I simply wanted it to be known throughout
the billiard community, that this guy screwed me out of my money, and anyone looking to do business with him should be cautious. Honestly, I don’t think he started out to screw me over, but the bottom line is he did. He has $470.00 of my money and I have nothing. I feel like I have been lied to and stolen from. I assure you, if had a way to let the Ebay buyers know about him I would.

Again, I knew I wasn’t getting a top line cue, I just wanted something that looked a little different, was somewhat straight, and had a fair hit. Next time I’ll just go to WalMart and save all the hassle.
 
Once I thought I was out, they pull me back in...... Al Pacino GFII

Your problem is you sent a cue that did not meet the customers desires the first time, he contacted you privately, and you sent another one (kudos for you)

The second cue you sent showed the construction methods that the customer did not have any idea about.

So he posted a thread asking for his money back, and you are mad that you feel you are being blackmailed.

The root cause of this, is you NEVER DISCLOSED YOUR CONSTRUCTION METHODS USING SHEET VENEERS. It was discovered by the customer because you really messed up matching the veneers.

I am not making this worse than it is, your doing a great job with that yourself.

Do you GET IT now?

Do I have a dog in this fight.....I think I want to buy one of your cues, and run it though a bandsaw lengthwise and take pictures for documentation of your construction methods for all to see. If you wont sell me one I might buy one from your "idiot" customers.

I am out now.





Tony, you a the confused one here. I said I had no problem if he had an issue. I am not even sure where you get that. My problem is being cornered and blackmailed when all he had to do was tell me there was an issue. The only email I got was"received cue" You are making a strong attempt to make this worse than it is and I am not even sure what you have to do with it.
 
Just for clarification because I'm a bit confused on what is being debated pertaining to construction method.

I'm not in any way picking sides.

Are we suggesting that the cue has a highly figured veneer wrapped around a maple plug rather than a solid piece of wood that is cored and plugged with a maple core?

Because that is obviously two hugely different forms of construction.

I agree that a thin or thinner wall is left after coring and plugging. But that would be considerably different than wrapping a rod of maple with say an Amboyna veneer and calling it an "Amboyna" cue.

Just looking to understand exactly what the accusation is.
 
Just for clarification because I'm a bit confused on what is being debated pertaining to construction method.

I'm not in any way picking sides.

Are we suggesting that the cue has a highly figured veneer wrapped around a maple plug rather than a solid piece of wood that is cored and plugged with a maple core?

Because that is obviously two hugely different forms of construction.

I agree that a thin or thinner wall is left after coring and plugging. But that would be considerably different than wrapping a rod of maple with say an Amboyna veneer and calling it an "Amboyna" cue.

Just looking to understand exactly what the accusation is.

The accusation is: he took $470.00 of my money, did not deliver my cue and has not refunded my money.

To answer your question, from what I see and hear, he just wraps thin veneers around a solid core.
 
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