Don't act like you know me or where I stand morally. You don't. Glen said it himself when I was talking to him yesterday. "I can be an asshole, and there are people who don't like me, but nobody can dispute the work that I do." That's what I'm stoked on, the quality of work that's being put in on my main practice table.
For the record, he said that the guy from Canada got a cashiers check weeks ago, but he doesn't care if anyone on AZ ever knew that or not, because he doesn't answer to anyone on here and there are too many people who feel entitled to stick their nose in someone else's business.
I just wanted to point out that he told you he paid the guy back via cashiers check, but told pinklady he paid him back via paypal, as she said in the "RKC won't be coming back to AZ" thread as you can see below.
---->i think it was Day 4 of Furniture Market, which would be APR 8. someone asked if Glen had refunded the $1300. i posted: yes.
whether the PayPal actually went through or not, i can't confirm cause i haven't picked up the phone again. i'd called Glen to tell him how crappy the tables were @ AHB's showroom. and cues. and balls. (but the chairs & stools are good.)
he told me that the customer had originally called Mark (?) & his price was too high. so Glen took the job, but informed him that he was very busy & would do it when he could. after the customer took back his rails, Glen never heard from him again. until the thread started - that's why Glen posted & asked him if his rails were done to satisfaction. money refunded.
should the $1300 have been refunded on the spot & deal undone? yes.
and/or should Glen have done the rails on the spot @ cost? maybe/probably. should there have been better communication? sounds like it.
i had zero problem getting through to RKC @ 1st ring. and it was a hysterical & informative conversation about tables, custom work/delays, clients, Diamond, etc. i had no problem with him & would throw him work if he needed it - but maybe he's partial to women named Wendy<----
So what is it? And for the record I am a pool table mechanic myself and while I can't deny Glens skill as a mechanic, I can say that he lacks integrity for never paying the guy back and trying to flip it around on him. It's beyond me that anyone could operate like that and still have people willing to trust him with future work. Especially when there are plenty of other mechanics out there that can do the job just as well and won't steal your money in the process.