UPS Nightmare

T

Trent

Banned
when i came home yesterday this is how i found my deluxe delivered by UPS, everything seems to be in working order but damn, i was on its sit holes in the box, and all the dvds were broken, smashed or cracked.:mad:

safe to say that ill never ship or buy a lathe that isnt crated up in a wood box and secured down again.:sorry:

ups.jpg
 
Things like this need to be crated in a wooden crate just because of the weight every one of our machines or our metal fixtures are crated and banded with steel bands glad to hear nothing was damaged ups should at least refund your shipping
 
The packing method was fine. It's UPS that screwed up. It's not the packing. It's how it was handled when entrusted to a paid currier.
 
I didn't ship it!

I want to clarify that was a used lathe sent by someone else and not by me. I agree with Lee that things need to be packed right. I have to have my boxes made special to ship my lathe bed and cabinet in. Most people who do not ship these types of things regularly will not pack one good enough to survive UPS handling methods. On my tapering machine I only ship by freight as I found it impossible to pack one good enough to survive UPS handling methods. But on the Deluxe we almost never get any damage using our custom made box with plenty of styrofoam and bubble wrap around it. UPS and all the rest of the handlers man handle packages. Those heavy parts will break through the cardboard if just packed in paper. They need bubble wrap all around them. You can't totally blame UPS for that one as they handle all packages pretty rough. You have to pack things the way it needs to be packed for how it will be handled. It was not packed properly, even if it was done by so called professionals at a UPS store. But it is really not the packers fault either as they have not dealt with these machines enough to know what it takes to get them there safely. UPS will still probably pay your claim, but whoever packed it needs to get a bunch of bubble wrap next go around, and/or pack those parts in a few smaller boxes instead of one large one.
 
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qbilder said:
The packing method was fine. It's UPS that screwed up. It's not the packing. It's how it was handled when entrusted to a paid currier.
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I have to disagree. That packing job looks horiable.. First of all the only thing that should have heen in the main box is the mounting board, wooden cabnet, lathe bed and motor. If not for saving money on the shipping price because of the over sized package fee which is $40. Then because that flimsy cardboard was not ment to hold that kind of weight. All other accessories should have been sent in another box or boxes. Now all that being said even if it was insured you will have a hard time getting UPS to pay out because of the poor packing job. Now if this was packaged up at a UPS store you will have no problem getting them to pay out..
 
cueman said:
I want to clarify that was a used lathe sent by someone else and not by me. I agree with Lee that things need to be packed right. I have to have my boxes made special to ship my lathe bed and cabinet in. Most people who do not ship these types of things regularly will not pack one good enough to survive UPS handling methods. On my tapering machine I only ship by freight as I found it impossible to pack one good enough to survive UPS handling methods. But on the Deluxe we almost never get any damage using our custom made box with plenty of styrofoam and bubble wrap around it. UPS and all the rest of the handlers man handle packages. Those heavy parts will break through the cardboard if just packed in paper. They need bubble wrap all around them. You can't totally blame UPS for that one as they handle all packages pretty rough. You have to pack things the way it needs to be packed for how it will be handled. It was not packed properly, even if it was done by so called professionals at a UPS store. But it is really not the packers fault either as they have not dealt with these machines enough to know what it takes to get them there safely. UPS will still probably pay your claim, but whoever packed it needs to get a bunch of bubble wrap next go around, and/or pack those parts in a few smaller boxes instead of one large one.
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And this is why when I sold mine I called you for your sugestions on packing it up. And thanks for your sugestions it arrived there just the way I sent it..
 
Ups

Having worked at UPS, as well as having shipped a few similar lathes, I can tell you that box never had a chance. The box is too thin and UPS is too rough. If there is enough slop for that lathe to move around inside that box it will take no time at all for the metal parts to puch through. If it was packed in there so tight that it couldn't move at all, then it might and I say might have made it.
 
I learned a long time ago you can not cut corners on shipping. You have to find out how much bulletproof shipping methods cost, and figure them into your price. The shipper is the one who will have to file the claim, and they are responsible for your loss or damage if the Carrier denies the claim. I hope the contents were properly insured, it is also good that you had the forethought to snap a photo.
 
everything seems to be fine except the Motor was knocked off the board and the DVD's were destroyed. other than that it seems to have all made it. and FED EX made the box and then the seller shipped it UPS becasue FED EX was giving him a hard time about the size and weight.

i spent most of last night setting up shop in my closet :eek: (small space in the basement) ill have pics up soon.
 
you know I just recieved a light from rockwell billiards online, and the same thing happened. The light was not even wrapped, much less any paper stuffing to keep it from moving around, the center light fixture was crushed, and the box had holes all over in it. I was not mad at UPS, just aggravated that the shipper didn't cover their end on something that could be easily damaged.

Grey Ghost
 
cueman said:
You can't totally blame UPS for that one as they handle all packages pretty rough. You have to pack things the way it needs to be packed for how it will be handled. It was not packed properly, even if it was done by so called professionals at a UPS store. But it is really not the packers fault either as they have not dealt with these machines enough to know what it takes to get them there safely.
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IMO, and in my particular case where the UPS Store did all the packing(I surmise you are referring to me), I believe that UPS IS entirely to blame.

In short. If a shipping company agrees to PACKAGE AND SHIP an item, charging for both services, who else is to blame?? If they have no idea how to do it properly, they shouldn't accept the job. How many people here would feel comfortable repairing a Ginacue that had been broken in half? Not sure if you can do it, don't take the job.

As far as improperly packing items yourself I agree. You can't hope for the best, you have to prepare for the worst when you pack merchandise. If items are packed carelessly, I believe UPS has the right to walk away from a claim. I also empathize with drivers who could possibly hurt themselves with a heavy package that might shift in it's box and cause them to lose balance or wrench their back.
 
i knew that something was odd. when i recieved my lathe it was very well backed in a nice thich box. now that we know chris didnt pack it it makes sense. i personally saved my box boxes incase i ever move or sell the lathe. mine came in 2 boxes
 
pescadoman said:
IMO, and in my particular case where the UPS Store did all the packing(I surmise you are referring to me), I believe that UPS IS entirely to blame.

In short. If a shipping company agrees to PACKAGE AND SHIP an item, charging for both services, who else is to blame?? If they have no idea how to do it properly, they shouldn't accept the job. How many people here would feel comfortable repairing a Ginacue that had been broken in half? Not sure if you can do it, don't take the job.

As far as improperly packing items yourself I agree. You can't hope for the best, you have to prepare for the worst when you pack merchandise. If items are packed carelessly, I believe UPS has the right to walk away from a claim. I also empathize with drivers who could possibly hurt themselves with a heavy package that might shift in it's box and cause them to lose balance or wrench their back.
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Things may have changed since I made my inquiries but a few years ago I contacted UPS about finding one of their offices and was told that they have none. I was told that they could stop at my shop as many times a week as I desired but that there was a charge for the service. If I wanted to I could allow others to use my shipping point and I could then charge what I wanted to for the service. I believe this is what all of these shipping centers are doing. They are free lance and doing the packaging and shipping and charging for the service. They are not actually UPS so would not necessarily be packaging as well as UPS desires.

Dick
 
I must be spoiled. Anytime I pack something, my UPS shipping agent wants to know how well it's packed before they'll insure it or even send it. They prefer to pack for me so that when stuff like this happens, it's them handling the claim. The pack job matches the item value and meets UPS packing requirements, or else it doesn't ship. Small town way of business, I guess, where people still look out for one another.
 
rhncue said:
Things may have changed since I made my inquiries but a few years ago I contacted UPS about finding one of their offices and was told that they have none. I was told that they could stop at my shop as many times a week as I desired but that there was a charge for the service. If I wanted to I could allow others to use my shipping point and I could then charge what I wanted to for the service. I believe this is what all of these shipping centers are doing. They are free lance and doing the packaging and shipping and charging for the service. They are not actually UPS so would not necessarily be packaging as well as UPS desires.

Dick
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Here yah go. "you don't have to worry about a thing"...lol:grin:
http://www.theupsstorelocal.com/3802/packship.htm
 
Last week, I watched a postman walk up near the front door of a house, and flip up a box 3 to 4 feet in the air to land on concrete steps. There were 6, or 7 more steps to the front door, but apparently he was to lazy to walk up them. I would say the box was about the size a laptop would fit in.
 
Thats nasty Trent. I guess I'm lucky. Got all of my equipment packed in 5 boxes. The main lathe box was heavy duty and not a mark on it.
The rest of the items were all wrapped well in bubble wrap. I'm with Dave, I put the box in the rafters of the garage in case I ever need it.
 
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