well here we are again. bash me.

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macguy said:
The very simple way to ends this is to send him the cue as he requests. Do not sign or mark the cue in any way and have him sign an agreement that he is buying the cue as is as defective. At that point learn a lesson for the future.

Hearing not that it was stabilized wood we know where the rattle came from. The polymer that was used to stabilize did not accept the glue. I have seen some stabilized woods that you could not glue at all, it was like they made of Teflon.
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No shit, I did not know that.

Great piece of info thank you. I have never heard a rattle like this before so this may very well be why.
 
Cue

Trent said:
I made a cue for meridian blades he sent me the wood for this cue there's a pic of it here its done I just have to finish the shafts. As in all cues I took it to the pool room to test hit it and discovered a rattle in tthe A joint.

I informed him I canot sell you a cue that is not up to my quality standards. Said I would refund him his deposit, plus give him some nice burl wood and after I finish moving he could send me some more wood and I would make him a cue for free all to make it up to him. He had been a great customer until this.

He threatens to call the police over his wood and press charges. Unless I send the cue since the wood is his property. I will not let the cue out of the shop. And that's the end of it.

So after many harsh emails from him I've decided to send the wood back. In pieces ill be bandsawing the cue into sections tomorrow and mailing it out by Tuesday. He will have his wood and I won't have a cue in the world with a issue like this one.

Ill even post a youtube video of me cutting it into three pieces tomorrow so the world can see.

Thanks,
Trent


Also I will no longer be making cues for people only myself, its been fun but the internet is not the place for me.
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When you agreed to take the job did you or did you not agree to send him the cue no matter how it turned out?

If so only one thing to do, ship it! In one piece.
 
Marley Cues

Trent, you have made your point and I fully understand and support your position about not wanting anything sub-standard to leave your shop - but EVERYONE is on notice that the customer wants the cue even with the rattle - which HE and everyone else now know all about - so you are off the hook on this one - from there on it is the customer who must deal with ANY problems - period - so send him what he wants EXACTLY as you have pictured in your post - take you name or any identifying marks and be done with it. He wanted it the way it is - you give it to him - end of story.

Cutting up the cue is childish BUT more importantly devalues all the cues that you have ever made now in the hands of happy customers - your name should not be associated with cutting apart this cue - take the high road and give the customer what he paid for and move on, life is too short to waste your time trying to deal with unfortunate situations like this - the customer gave you an "out" take it.

Best of luck in the future.
 
As an outsider looking in, I find this strange. This is ONE cue we're talking about, not a whole load. It's not Meucci, is it? I'm guessing, but suspect ALL cues are susceptible to failure through abuse, so as long as buyer accepts it with the fault, there should be nothing to worry about.
 
You say you don't want to live up to your commitment (fix the rattle, which is your fabrication error) due to lack of time. Something tells me that if you don't fix this cue, you'll end up with plenty of time on your hands.
 
Hearing not that it was stabilized wood we know where the rattle came from. The polymer that was used to stabilize did not accept the glue.

I have seen some stabilized woods that you could not glue at all, it was like they made of Teflon.

good post mac
nice to know that
 
Trent, nobody here is going to hold anything against you if you send the guy his cue, he wants it as is and you have this thread as proof till the internet explodes. Take any of your markings off it and be done with it. It's the only right thing to do.

A lesson has been learned by anyone with aspirations of making cues...

Don't accept to work with anyone elses wood, that way you can throw out whatever creation that you're not satisfied with because all that will really belong to the customer is the payment.
 
pfd studios said:
Trent, you have made your point and I fully understand and support your position about not wanting anything sub-standard to leave your shop - but EVERYONE is on notice that the customer wants the cue even with the rattle - which HE and everyone else now know all about - so you are off the hook on this one - from there on it is the customer who must deal with ANY problems - period - so send him what he wants EXACTLY as you have pictured in your post - take you name or any identifying marks and be done with it. He wanted it the way it is - you give it to him - end of story.

Cutting up the cue is childish BUT more importantly devalues all the cues that you have ever made now in the hands of happy customers - your name should not be associated with cutting apart this cue - take the high road and give the customer what he paid for and move on, life is too short to waste your time trying to deal with unfortunate situations like this - the customer gave you an "out" take it.

Best of luck in the future.
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100% Perfect Post.....
 
Hmm, well "Trent" , before this thread I knew nothing of you. But as is unfortunately.....often the case, you have not at all helped yourself in this thread....

trent said:
lol i should have known better than to think people would have sided with the maker at fault , that is the az way.

It just goes to show how valued a respectable maker can be.
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There.....fify
 
Trent definately did not help out his case by posting this thread. He should focus on resolving the issue with his customer instead of posting here.

In my opinion, the cue should just be sent back (In one piece!).

End of story.
 
Ok, maybe the threats were a little extreme...it's still pretty obvious what the right thing to do here is (even if it sucks). What is better, taking care of 1 customer, being done with him and moving on with the loss, OR starting a thread like this and then arguing with posters on here, posting emails, ultimatums, comments that aren't needed etc that might hurt future business? I know you said it is a hobby, so maybe from now on just make your own cues and sell instead of taking wood from customers to make something.
 
Another thing Trent, you might want to consider. One can be prosecuted for destroying someones' property, just as quick as keeping someone's property. You have made it very clear on here, that you intend to cut it up and send it back to him. Just a thought you might consider.
 
Here is a solution:

1. You don't want to be associated with a defective product, but you don't have time to fix the cue to your standards.

2. You are going to send him his money back because you do not want to send him the cue.

ANSWER: Contact Ryan (RAT) and provided that he has the time, send him the cue including shafts along with the money required to fix the A joint. Send the buyer an email and tell him as soon as the joint is fixed he will have the cue.

The only issue I see is that Trent is lacking the time to fix the cue. The cue is fixable, find someone with the time to fix it and move on. If you aren't willing to do this, have the buyer fax you or email you a release of liability, send him the cue with no name on it. Advise him that you will not have any responsibility for the cue in it's current condition and be done with it.
 
So you screw up the guy's wood, take it public for no reason, don't listen to the vast majority of the responders to your thread who say to send the cue, then post the guys real name and email address?

What a jackass you are. Unprofessional POS.
 
Meridian Blades obviously cares about wood. Take a look at his posts. If he chose this piece if wood to have a cue made, you better believe it is an exceptional piece and probably none like it anywhere. That would be the reason he made you sign something saying you would send it back if things went wrong. Obviously things went wrong. Send him his wood back so he can have it repaired, please.
 
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Trent said:
lol I should have known better than to think people would have sided with the maker that is not the AZ way.

it just goes to show how undervalued a maker can be. and that its ok to acuse them of being a theif, threaten them, and demand anything they wish of you no matter what.

and as far as problems with the wood that was like if the wood cracked, checked, split or something of that nature like the ebony he had sent it exploded, tons of cracks everywhere.



Im not finishing the cue end of story.
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This has nothing to do with people siding with the buyer versus the maker. You made a deal. You decided to NOT live up to your end of that deal. I can understand you not wanting a cue to leave your shop that is NOT up to your standards sooo... don't sign it. Send it back. Disclose it fully to the customer and keep record of that disclosure should it ever come up again in the future. DONE!

Instead, it almost looks like you wanted to make a situation out of something that wasn't REALLY much of a situation... just so you could show everyone on AZ that you have standards for yourself as a cuemaker and that you're a man of integrity who will do the right thing. Only, it backfired on you because you're NOT doing the right thing. You're just kind of power tripping. And by posting all the emails back and forth, you're just showing everyone that you're in the wrong here.

Get over yourself. You want to be a man of integrity? Apologize and send the guy his cue. Let HIM decide what he wants to do with it.
 
MahnaMahna said:
So you screw up the guy's wood, take it public for no reason, don't listen to the vast majority of the responders to your thread who say to send the cue, then post the guys real name and email address?

What a jackass you are. Unprofessional POS.
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Never really thought of this. You are correct. Maybe someone should send him a e-mail with this thread link.

I believe I would be rather ticked off if were me. Like poking a angry bear!!!
 
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