well here we are again. bash me.
- Thread starter Trent
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Why don't you just cut the handle off and remake it ?
Why not fix it?
Why not bandsaw it right through that ring, extract the hardware, and re-do the A-joint?
If that cue came in as a repair job with a noisy A-joint would you turn the job down?
It's a common enough repair.
I can see why someone would not want that wood to get away.
Robin Snyder
Why not bandsaw it right through that ring, extract the hardware, and re-do the A-joint?
If that cue came in as a repair job with a noisy A-joint would you turn the job down?
It's a common enough repair.
I can see why someone would not want that wood to get away.
Robin Snyder
While I appreciate your pride of workmanship, I have learned as a businessman there are way too many times one must put the emotion aside and make pragmatic decisions. You have done due diligence of informing the guy of the problem. At this point, you're on the moral high ground. If you cut the cue up, I think you've put him on the moral high ground.
Just MHO FWIW.
BTW, nice looking cue. Had I been the Customer on this, I'd have been talking with you about how we could salvage something out of this. I know I wouldn't have been threatening to call the police. Wow, how freaking stupid is that?
Just MHO FWIW.
BTW, nice looking cue. Had I been the Customer on this, I'd have been talking with you about how we could salvage something out of this. I know I wouldn't have been threatening to call the police. Wow, how freaking stupid is that?
I've tried to be very civil. One reason I'm not able to remake the cue is my time restraints ill be moving soon and I have 2 cues left to finish before the move to restart is not a option and at this point after the customer has been so overly disrespectfull and rude after I tried my best to make it right I honestly want no further dealings with him.
If I asked for the cue back as is, with the bad joint and the cue maker said, "no I am going to destroy it", I would be way pissed too. If someone brings a car in for repair and the mechanic can't fix it or, worse, just doesn't have the time to fix it, he still doesn't destroy the vehicle. That looks like a nice piece of wood and I would want it back too and send to someone that can make it right. Don't destroy it!
Your tight schedule should not be why this guy gets destroyed wood. Your bad joint and time is your problem not his.
Then send him his wood back and be done with it.
If it's not up to your quality standards don't put your name on it... you said you aren't going to be making anymore cues for people other than yourself anyway.
I made it. ill do as I wish.
I was thinking of sending it to him and allowing RAT or someone of that nature take it under his wing but you have to understand after 4 very rude emails and threatening letters I've lost all composure and tolerance so as he wished he will get the wood back but only the wood.
And I really couldn't care less how bad he wants it or is attached to the wood. If he had acted in a more civil manor instead of threatening me repeatedly then maybe we could have made a comprimise
I was thinking of sending it to him and allowing RAT or someone of that nature take it under his wing but you have to understand after 4 very rude emails and threatening letters I've lost all composure and tolerance so as he wished he will get the wood back but only the wood.
And I really couldn't care less how bad he wants it or is attached to the wood. If he had acted in a more civil manor instead of threatening me repeatedly then maybe we could have made a comprimise
Just build cues for your own satisfaction. Cues of your own designs and in your time frame. Offer them for sale when they are finished and you will be much happier. Don't take orders from people, they can see what you have available or are about ready to complete and if something strikes their fancy they will buy it.
Building cues is supposed to be fun and if you approach it from the standpoint as an artist does, doing what you want to do as an artist, life will be much happier I can assure you. You know, every time you complete a cue you become a richer man whether you sell the cue today or six months from now. Abe Rich told me that over 40 years ago. Taking raw materials and turning it into something of value and use is very rewarding, don't let people ruin it for you.
Send the guy back the cue/wood the way it is and get the f*ck over yourself.
Cutting it into pieces and posting video on youtube is childish.
If your quality standards are so high then don't ever accept wood from a customer again, or better yet, don't screw it up if you do.
Not giving the wood back is not an option.
WTF is wrong with this place?
Cutting it into pieces and posting video on youtube is childish.
If your quality standards are so high then don't ever accept wood from a customer again, or better yet, don't screw it up if you do.
Not giving the wood back is not an option.
WTF is wrong with this place?
Very true and I intend to do just that which is how it all started.
People on here who have never built anything or put any pride and dedication into something like this will never understand, AZ has far to strong of a hold over a cuemakers future thank god I'm only a hobbiest and have a full time machinist job.
Not trying to sound gay here, but thats some good looking wood. Lol.
Joe
Joe
"I made it. ill do as I wish.
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This is all I need to read. Clearly the confrontation started here.
Customer went over the top but, we only have your word on how it transpired or how you explained it all.
His wood his money. Your rattle your mistake. Customer selects his wood, and gives you his money. Weeks later he gets a call with you saying he ain't gettin' his cue back because you blew it. The customer doesn't want to hear how you messed up HIS wood, or how you'll make amends. In his eyes, he sent out his money and wood, and now they're gone. Lesson learned. What if he sent you an unstable piece of wood and the sucker warps within a year. Who's fault is it, his for selecting the wood or yours for accepting it.
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This is all I need to read. Clearly the confrontation started here.
Customer went over the top but, we only have your word on how it transpired or how you explained it all.
His wood his money. Your rattle your mistake. Customer selects his wood, and gives you his money. Weeks later he gets a call with you saying he ain't gettin' his cue back because you blew it. The customer doesn't want to hear how you messed up HIS wood, or how you'll make amends. In his eyes, he sent out his money and wood, and now they're gone. Lesson learned. What if he sent you an unstable piece of wood and the sucker warps within a year. Who's fault is it, his for selecting the wood or yours for accepting it.
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I'm working off my cell or id post the emails chronologically at which point I think a lot of people will feel diffrently about the situation.
Sounds like you're planning on cutting it up into pieces to spite him, as opposed to standing your ground on your quality control. Your hurt feelings are standing in the way of common sense. Take the personal feelings out of it, and press on.
He sent you wood and money for the cue to be made. You made it. It has a rattle. You informed him of this...and he STILL wants it. He kept his end of the deal by sending you supplies and cash. Keep your end of the deal by sending him what he asked for.
You've already made it known that it has issues...both to the customer AND the global AZB community.
I can promise you...you'll catch FAR less static by just giving the man his stuff back than you would by taking a bandsaw to it.
You said yourself that Ryan from RAT Cues (or anybody else, really) could fix it...so why destroy a gorgeous cue, just so you can "get back" at somebody you're upset with??? Kinda childish, no?
BTW - REALLY nice looking cue. Good work. Sorry to hear about the rattle...but don't screw over your customer (and ultimately yourself) by letting your emotions stand in the way of doing the right thing.
Just my $0.02...and I can make change.
This cue thing gets weirder and weirder.
In my experience dealing with pissed off people (I have a little) through a text medium it can be easy for things to get out of hand. A smart man once told me something about making decisions when he was pissed off. He said:
"Whenever I am really hot about something and make a decision I always wait a day before actually doing anything. Almost always after I cool down I decide on a different course of action than when I was pissed off."
I try hard to remember that when I'm pissed about something especially something online business related. Doesn't always work...sometimes I'm too pissed off to heed those words of wisdom but the majority of the time I do and they ring very true for me.
One thing is certain if you really do cut up this guys wood to spite him, after you screwed up, it makes you one of the biggest douchebags on the internet. Thats really saying something. I bet after you cool down you'll find a better resolution for all involved...or not. If not at least we'll get a 10 page thread out of it.
In my experience dealing with pissed off people (I have a little) through a text medium it can be easy for things to get out of hand. A smart man once told me something about making decisions when he was pissed off. He said:
"Whenever I am really hot about something and make a decision I always wait a day before actually doing anything. Almost always after I cool down I decide on a different course of action than when I was pissed off."
I try hard to remember that when I'm pissed about something especially something online business related. Doesn't always work...sometimes I'm too pissed off to heed those words of wisdom but the majority of the time I do and they ring very true for me.
One thing is certain if you really do cut up this guys wood to spite him, after you screwed up, it makes you one of the biggest douchebags on the internet. Thats really saying something. I bet after you cool down you'll find a better resolution for all involved...or not. If not at least we'll get a 10 page thread out of it.
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Acting out of spite is never a good way to conduct business. Don't let your emotions allow you to make a poor decision. I'm not sure what you were hoping to accomplish by posting this thread either. If it was to make meridian blades look unreasonable I think you failed. In fact I think you are being unreasonable. I don't understand your logic in destroying HIS wood and then telling AZB about it. If I was him I'd be mad too, I send you some wood, pay a deposit, then when the cue is almost complete you email me and say I messed up so I'm gonna send you some different wood. That wouldn't fly with me either. In business, sometimes you have to swollow your pride and do the right thing. You know what the right thing to do is. Calm down and think about what you're about to do and I'm sure you will come to the proper solution.
If it's fixable please don't destroy it.
Send the guy his cue and refund (or discount if he hasn't paid yet) him the amount it will cost him to get someone who has the time to fix it. I can understand why you don't want your name on a product which isn't perfect, so just don't put your mark on it.
Send the guy his cue and refund (or discount if he hasn't paid yet) him the amount it will cost him to get someone who has the time to fix it. I can understand why you don't want your name on a product which isn't perfect, so just don't put your mark on it.
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