Yes these are allPut the burden of proof on the buyer. Let them show that the item was damaged during shipping. Then the seller, who hopefully insured the package can go after the shipping agent. I know that it another can of worms, but unfortunately is the way it is at the present time.
Forget the phone, at least be able upload photos that proves your position that the cue(item) that was sold was in x condition when it left your hands.
Heavily considering it but based in the UK and the shipping is at least twice what's being offered.
And not sure what ball set they actually might be - at best some Aramith Super Pros...
Put the burden of proof on the buyer. Let them show that the item was damaged during shipping. Then the seller, who hopefully insured the package can go after the shipping agent. I know that can be another can of worms, but unfortunately is the way it is at the present time.You can and should do that - but they can still claim shipping damage which is on the seller - AND - more to the point- you just cannot get anyone on the phone anymore to explain your position - AI has removed that ability!