Paypal help needed
- Thread starter jay helfert
- Start date
Jay,
I can sympathize with you re; a human voice on paypal...Whenever I get to one, they listen to my story and then transfer me to their resolution department...45 min. later, (on hold) the line goes dead....twice now !!!
I bought a cue from a guy in SLC, and used paypal...he had a fairly common name for an email address, so he had several numbers in there too...I was one number off, so somebody else got my $700...I re-sent the money to him next day, with the corrected address, (as I had promised, and I did not want to lose the deal on a good cue)...thinking I would have no trouble getting the money back...Its been almost 3 weeks, and paypal has yet to do ANYTHING but assure me (via canned email letter) that "they are looking into the matter". I have jumped through all their hoops, and they still don't even act like they understand my specific problem. Of course my emails to the "wrong" email address have gone unanswered ??? No reflection on the "right guy" as he was great to deal with...Wasn't his fault I can't read..They keep saying I should contact the guy...Why in the Hell don't THEY contact him ?
If they don't resolve this, they are history with my business, for sure..:angry:
PS..Just an aside...that wikileaks guy, Julian Assange,...is supposed to be going after Visa, MC, and PayPal, for massive improprieties, and decietful business practices, both here and abroad. (real shocker there, huh ?)....Hope he lives long enough to make his case....He's messin' with the "BIG BOY'S" there, and he's allready pissed off the CIA... I don't think Micheal Moore (who floated part of his bond)...Is enough of a tush-hog to save him from them...
S.J. Dick (they would have gone berserk with this thread over at NPR, where it probably belonged)
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Jay,
Is this the same guy?
Ray A. Andrew, MD
255 Williams Way
Moab, UT. 84532
He used the name Ryan Andrew with me, and he definitely wasn't a doctor. He was a very big guy too, with graying brown hair.
Jay,
I can sympathize with you re; a human voice on paypal...Whenever I get to one, they listen to my story and then transfer me to their resolution department...45 min. later, (on hold) the line goes dead....twice now !!!
I bought a cue from a guy in SLC, and used paypal...he had a fairly common name for an email address, so he had several numbers in there too...I was one number off, so somebody else got my $700...I re-sent the money to him next day, with the corrected address, (as I had promised, and I did not want to lose the deal on a good cue)...thinking I would have no trouble getting the money back...Its been almost 3 weeks, and paypal has yet to do ANYTHING but assure me (via canned email letter) that "they are looking into the matter". I have jumped through all their hoops, and they still don't even act like they understand my specific problem. Of course my emails to the "wrong" email address have gone unanswered ??? No reflection on the "right guy" as he was great to deal with...Wasn't his fault I can't read..They keep saying I should contact the guy...Why in the Hell don't THEY contact him ?
If they don't resolve this, they are history with my business, for sure..:angry:
PS..Just an aside...that wikileaks guy, Julian Assange,...is supposed to be going after Visa, MC, and PayPal, for massive improprieties, and decietful business practices, both here and abroad. (real shocker there, huh ?)....Hope he lives long enough to make his case....He's messin' with the "BIG BOY'S" there, and he's allready pissed off the CIA... I don't think Micheal Moore (who floated part of his bond)...Is enough of a tush-hog to save him from them...
S.J. Dick (they would have gone berserk with this thread over at NPR, where it probably belonged)
Dick
Did you fund your mistaken payment with a credit card?
Have you opened an online dispute through PayPal on the first payment?
Kevin
Kevin,
I have read all your posts with interest...Its obvious you know the paypal system better than most, and thanks for responding.
First question, No..it was funded from my checking acct. I was gullible enough to link it that way, with a Visa back-up. I have since put a $100 limit on it. I have read some scary things in this thread re; PayPal, and I think I am going to give them the boot, once this is cleared up. (if it ever is)...My time seems to be worth about .08 cents an hour to them.
I have tried to open an online dispute, but they keep sending me info that is not pertinent to my actual problem...My frustration is over the top. I'm going to fire at them again tomorrow. I feel I have $700 setting in someones PayPal acct,(or probably their bank acct. by now) and they will not even intervene on my behalf, to attempt to rectify it.
They keep telling me to contact him, and all I have is his email address...He could be in Alaska or China, or dead, for all I know. Four emails to him, and no response yet !!!
Thanks again,
Dick
PS, We have a mutual friend, Charles Morrison, who speaks very highly of you, and the way you conduct your business. If I ever start investing in high end cues, you'll be my "go to" guy.
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Do they tell you why he's disputing? Like "the engine seized"?
Also, as someone else asked, have you tried calling him and asking WTF?
Best of fortune getting this made right, and soon.
Also, as someone else asked, have you tried calling him and asking WTF?
Best of fortune getting this made right, and soon.
I have tried to contact him with no response. Paypal keeps asking me for tracking information on what I sold him for $500. There is no tracking information because it's a car and he picked it up. I explained that the $500 was a deposit on a car, and I gave them the item number of the eBay transaction, which this guy was the high bidder for. I have provided them with ALL the pertinent information. I'm beginning to think there are no humans at Paypal, just machines.
I have explained all this in my dispute responses. I am awaiting the outcome of this dispute now. I did tell them in my response how upset I was that someone could pull a stunt like this after seventeen months, and Paypal would even give any credence to something like this. Also I told them that my sister was a former D.A. (true) and I would go to the U.S. Attorney General if the money was not returned to my account.
Now it's just wait and see. I'll let you all know what happens next.
Hmmmmm... My brother sold a large boat about 5 years ago for about $25K.
He wrote "As is" on the sales receipt.
The guy took him to small claims after he blew up one of the engines.
My brother lost and had to fork over about $5K.
Since that time, I have no faith in the "As Is" statement on a private transaction.
This is hard to figure, but the thought I have is that a scammer usually doesn't pay $1500 cash as part of the scam. Sounds like someone else is involved or it is a credit card company that didn't get paid(the $500) that is trying to recoup. Good luck Jay.
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PayPal is determining whether you have cause to be reimbursed under their seller protection policy. You don't. Most likely, their "investigation" into this matter will stop at their determination that they have no financial liability under their insurance. if I were you, I'd be doing my best to get Paypal to let me know the nature of, and who actually initiated, the charge back, because the odds are quite high that you are going to be the one chasing your money here.
Kevin
You will not believe what just happened! Paypal just put the money back in my account! Hallalujah! I think that the advice I got on here really helped.
I responded repeatedly and vigorously to what was going on, letting them know in no uncertain terms that I fully intended to contact the state Attorney General's office if this money was not put back into my account. I let them know that my sister was a former D.A. in Los Angeles and she was willing to assist me.
I was able to provide them with all information pertaining to the $500 payment, including the eBay transaction number, and that it was a deposit on a car and not something I shipped anywhere. Luckily for me I was able to find it all seventeen months later. Something to be said for saving your old e-mails. Without them I would have no clue who this guy Ray Andrew was. And would not have been able to trace him to the sale of the car on eBay.
Turns out he was the one making the claim, not a bank or credit card company. It was a scam just as I suspected from the beginning. I let Paypal know in my responses that they should be checking on him and not me. I'm glad this little nightmare is over. I'm still amazed at how this can happen after such a long period of time. Anyway thanks again for all your support. I really think that the advice I got here made the difference. THANKS! :thumbup::thumbup:
P.S. After discussing what just happened with Kevin and reading him the statement from Paypal, he is of the belief that it was a bank charge back and I was pretty fortunate to get my money back.
I responded repeatedly and vigorously to what was going on, letting them know in no uncertain terms that I fully intended to contact the state Attorney General's office if this money was not put back into my account. I let them know that my sister was a former D.A. in Los Angeles and she was willing to assist me.
I was able to provide them with all information pertaining to the $500 payment, including the eBay transaction number, and that it was a deposit on a car and not something I shipped anywhere. Luckily for me I was able to find it all seventeen months later. Something to be said for saving your old e-mails. Without them I would have no clue who this guy Ray Andrew was. And would not have been able to trace him to the sale of the car on eBay.
Turns out he was the one making the claim, not a bank or credit card company. It was a scam just as I suspected from the beginning. I let Paypal know in my responses that they should be checking on him and not me. I'm glad this little nightmare is over. I'm still amazed at how this can happen after such a long period of time. Anyway thanks again for all your support. I really think that the advice I got here made the difference. THANKS! :thumbup::thumbup:
P.S. After discussing what just happened with Kevin and reading him the statement from Paypal, he is of the belief that it was a bank charge back and I was pretty fortunate to get my money back.
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Glad to hear things finally got worked out! :thumbup:
Best,
Brian kc
Best,
Brian kc
The advice you received here has no doubt helped many others that have kept up on this saga. It is great that it worked out well for you, but I get the feeling that many others will get burned in the future. I for one will be more careful in watching Paypal and my funds.
Jay,
for future reference on in person deals, xerox the drivers license or put it on the scanner of your pc and go about it that way. Most licenses don't have SSN on it anymore so the info is not really helpful, you could gray out the DOB if you wanted.
That shows that the person was there, and always have a notary there.
If you had the license and the notary with you (who verifies his license) then everything is all good.
for future reference on in person deals, xerox the drivers license or put it on the scanner of your pc and go about it that way. Most licenses don't have SSN on it anymore so the info is not really helpful, you could gray out the DOB if you wanted.
That shows that the person was there, and always have a notary there.
If you had the license and the notary with you (who verifies his license) then everything is all good.
