Rip-off Report on Glen, The Real King Cobra

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jmurphy said:
No one is above their word.
All I am saying is that everyone including cue makers, table mech, etc................ should be totally up front and honest to the best of their ability to their customers.
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The utube video was FUNNY.
 
jmurphy said:
to the best of their ability to their customers.
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As I did explain already, and said I failed to complete the job, so i had to back out of it. So, what else would you have liked me to do to satisfy your opinion...and don't throw in finishing the job:rolleyes:
 
realkingcobra said:
All of which has already been discussed already, so what else would you like to talk about the weather?
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Not really, but since you asked, I would like to know how you failed to communicate to the OP that the job would take as long as it did? From what I understand you are a standup guy and once you start a job you always complete it. It seems to me the only issue that really happened here is the expecation of the customer wasn't properly set. I work in the support business and typically the part where things break down is when the expecations of the customer are not in line with the service you offer.

Thanks in advance!
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TheNewSharkster said:
realkingcobra said:
Not really, but since you asked, I would like to know how you failed to communicate to the OP that the job would take as long as it did? From what I understand you are a standup guy and once you start a job you always complete it. It seems to me the only issue that really happened here is the expecation of the customer wasn't properly set. I work in the support business and typically the part where things break down is when the expecations of the customer are not in line with the service you offer.

Thanks in advance!
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Already been talked about, maybe not to your liking, but never-the-less...it's done and over with. Next subject:rolleyes:
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TheNewSharkster said:
Ok, so why are you posting in this thread? Also, this is very much not a closed thread. People are open to talk about whatever they want as long as they do not breach the forum rules.

Even if the issue has been resolved by RKC and OP, obviously people want to discuss how the whole thing was handled and share opinions on that. If you don't like it you should leave.
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I couldn't agree more.
 
realkingcobra said:
TheNewSharkster said:
Already been talked about, maybe not to your liking, but never-the-less...it's done and over with. Next subject:rolleyes:
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In other words you don't want to answer my question?

I thought I had seen a post where you said you did set the expecation the service could take longer than anticipated but the OP said otherwise in the original post. The only reason I want clarification on this subject is *IMO* that is what this whole thing boils down to.
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TheNewSharkster said:
realkingcobra said:
In other words you don't want to answer my question?

I thought I had seen a post where you said you did set the expecation the service could take longer than anticipated but the OP said otherwise in the original post. The only reason I want clarification on this subject is *IMO* that is what this whole thing boils down to.
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If it makes you feel better, I dropped the ball on this deal and failed the customer, so the reset button was hit and he got his money back and rails shipped back. Now what? There's no point in going over this over and over again, as it's not going to reverse the past. So, now what...a bunch of you here on AZ want to know what the break down in this deal was?...why?...so you can go back and fix things so they don't happen again in the future?....Is that it?...Trust me, you don't have to worry about that happening again, then next time I pull up to a customers house....if there's no room for parking, I'm leaving....without ever starting the job.

Glen
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TheNewSharkster said:
realkingcobra said:
In other words you don't want to answer my question?

I thought I had seen a post where you said you did set the expecation the service could take longer than anticipated but the OP said otherwise in the original post. The only reason I want clarification on this subject is *IMO* that is what this whole thing boils down to.
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Well, let me as you and Bishop both something, since you want to hang on to this thread so much, because you feel you need to do the AZ community a service...where were you both when this thread was taking place? I have many...many threads like this one...and you know what, NOT ONE OF YOU HIPPOCRATES posted one singe word in any of them...WHY NOT? WHERE WERE YOU THEN?

http://forums.azbilliards.com/showthread.php?t=218700

Further more, I've looked through a few more of my threads I've posted...and can't find ANY of your names posting ONE SINGLE COMMENT!...Where were you guys when people were getting SCREWED OUT OF MONEY....NEVER RETURNED!!!

Look through these threads and see if your screen names appear ANYWHERE....YOU BUNCH OF HIPPOCRATES!!!!

http://forums.azbilliards.com/showthread.php?t=200251
http://forums.azbilliards.com/showthread.php?t=303195
http://forums.azbilliards.com/showthread.php?t=268531
http://forums.azbilliards.com/showthread.php?t=118101
http://forums.azbilliards.com/showthread.php?t=206271
http://forums.azbilliards.com/showthread.php?t=198498
http://forums.azbilliards.com/showthread.php?t=148442
http://forums.azbilliards.com/showthread.php?t=108912
http://forums.azbilliards.com/showthread.php?t=301075
http://forums.azbilliards.com/showthread.php?t=196313
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TheNewSharkster said:
realkingcobra said:
The only reason I want clarification on this subject is *IMO* that is what this whole thing boils down to.
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Glen owes no one but the OP any clarification of anything having to do with this topic. But he HAS posted all of the information your asking for in this thread. Problem is most people are too interested in the sh#t throwing thats gone on to comprehend what happened.

Anyone that has ever dealt with customers has seen it happen before. Business says I'll try, I may be able to, I will do my best to, or any other statement followed by a date or a time and all the customer hears is the date or the time. Cant tell you how many times in the last business I ran we would tell the customer the installer would be there between 9:30 to 11:30. At 9:35 the customer would call screaming he was PROMISED the installer would be there BY 9:30.

I can not say with all certainty this is what happened here as I was not there obviously. But Id be willing to bet after reading this thread it was along these lines.

Disclaimer**** the above was used as an EXAMPLE and is in no way trying to compare the OP wait time to that of being 5 mins late. I am NOT a nut hugger, have never had Glen work on a table or met him. I also do not approve or disapprove of his reaction to the early portion of the thread, all I can say is I understand how a knee jerk reply on the internet can get out of hand. To Glen he was trying to help a guy out, and then got blasted on the internet so he reacted. Glen may have been in an area with bad reception and was not responding to the OP which caused the OP to react.

Woody
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I don't think some people understand this type of service business. RKC is not a drive thru burger joint or Walgreens or even the contractor you hire to build a new deck.

He said he couldn't help the guy,yes the customer was inconvenienced,not a big deal and not a rip off as the thread title claims.

Disappointment? ...OK. Rip off? WTF is wrong with you people?

Is it a big deal? WTF is wrong with you people:smile:
 
realkingcobra said:
TheNewSharkster said:
Well, let me as you and Bishop both something, since you want to hang on to this thread so much, because you feel you need to do the AZ community a service...where were you both when this thread was taking place? I have many...many threads like this one...and you know what, NOT ONE OF YOU HIPPOCRATES posted one singe word in any of them...WHY NOT? WHERE WERE YOU THEN?

http://forums.azbilliards.com/showthread.php?t=218700
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I am sorry I never saw that thread when you originally posted it. I don't believe that makes me a hippocrate though.

I may have had a few comments in this thread. Much less than others. I do find it interesting and I am not trying to crap on anybody.
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smoooothstroke said:
I don't think some people understand this type of service business. RKC is not a drive thru burger joint or Walgreens or even the contractor you hire to build a new deck.

He said he couldn't help the guy,yes the customer was inconvenienced,not a big deal and not a rip off as the thread title claims.

Disappointment? ...OK. Rip off? WTF is wrong with you people?

Is it a big deal? WTF is wrong with you people:smile:
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I think Andrew Dice Clay put it as, "Dafuq is wrong with people?!?" :D
 
TheNewSharkster said:
Ok, so why are you posting in this thread? Also, this is very much not a closed thread. People are open to talk about whatever they want as long as they do not breach the forum rules.

Even if the issue has been resolved by RKC and OP, obviously people want to discuss how the whole thing was handled and share opinions on that. If you don't like it you should leave.
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I'm giving some balance against the nits. And I like it here - seeing nits do what they do best is entertaining in a sad kind of way.

Are you not entertained.....yes, I am.
 
TheNewSharkster said:
realkingcobra said:
I am sorry I never saw that thread when you originally posted it. I don't believe that makes me a hippocrate though.
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No???...well go back and see if you find your name in the other 10 links I posted in post #639

Never mind, find your name anywhere in these links, and then tell me you and Bishop are not HIPPOCRATES!!

http://forums.azbilliards.com/showthread.php?t=200251
http://forums.azbilliards.com/showthread.php?t=303195
http://forums.azbilliards.com/showthread.php?t=268531
http://forums.azbilliards.com/showthread.php?t=118101
http://forums.azbilliards.com/showthread.php?t=206271
http://forums.azbilliards.com/showthread.php?t=198498
http://forums.azbilliards.com/showthread.php?t=148442
http://forums.azbilliards.com/showthread.php?t=108912
http://forums.azbilliards.com/showthread.php?t=301075
http://forums.azbilliards.com/showthread.php?t=196313
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realkingcobra said:
No???...well go back and see if you find your name in the other 10 links I posted in post #639

Never mind, find your name anywhere in these links, and then tell me you and Bishop are not HIPPOCRATES!!

http://forums.azbilliards.com/showthread.php?t=200251
http://forums.azbilliards.com/showthread.php?t=303195
http://forums.azbilliards.com/showthread.php?t=268531
http://forums.azbilliards.com/showthread.php?t=118101
http://forums.azbilliards.com/showthread.php?t=206271
http://forums.azbilliards.com/showthread.php?t=198498
http://forums.azbilliards.com/showthread.php?t=148442
http://forums.azbilliards.com/showthread.php?t=108912
http://forums.azbilliards.com/showthread.php?t=301075
http://forums.azbilliards.com/showthread.php?t=196313
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I don't understand the name calling. How am I a hypocrite?
 
TheNewSharkster said:
realkingcobra said:
I am sorry I never saw that thread when you originally posted it. I don't believe that makes me a hippocrate though.

I may have had a few comments in this thread. Much less than others. I do find it interesting and I am not trying to crap on anybody.
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NO excuse buddy, you've been on AZ for almost as long as I have, and you don't know me?...yet you and guys like Bishop and all the rest of the TROLLS want to judge me, well I'll tell you what, if you want to sit in judgment of me, then by god get to KNOW me first!!!!!

START READING HERE FIRST, WHEN YOU'RE DONE LET ME KNOW, BECAUSE I HAVE A LOT MORE THREADS I'VE STARTED THAT ALL OF YOU HAVE MISSED OUT ON!!!!!!!!!!!!!!!

http://forums.azbilliards.com/showthread.php?t=200251
http://forums.azbilliards.com/showthread.php?t=303195
http://forums.azbilliards.com/showthread.php?t=268531
http://forums.azbilliards.com/showthread.php?t=118101
http://forums.azbilliards.com/showthread.php?t=206271
http://forums.azbilliards.com/showthread.php?t=198498
http://forums.azbilliards.com/showthread.php?t=148442
http://forums.azbilliards.com/showthread.php?t=108912
http://forums.azbilliards.com/showthread.php?t=301075
http://forums.azbilliards.com/showthread.php?t=196313
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