iowa_player said:
Once again the cue I sold is an Schon R2 with sharpe points and dashed ringwork . It is exactly as discribed but i have said this over and over again . I am truly amazed at how many peeps think they know more about Schon cues than Evan Clarke ! Again and again I say CALL HIM YOUR SELF !!!!
Okay, so the book YOU referenced by page number, should NOT be considered to have any information that is valid. WHY would YOU reference it then? Evan obviously knows what is what, but you provided a source ,then say that source should not be trusted.
In your description, it does not say " call Evan for info". It says " the blue bokk says.... on page 707....".
I will once again say that I DO NOT BELIEVE THAT YOU DID ANYTHING WRONG INTENTIONALLY. You do have a resposibility to your customer when you accept his moeny. I was kinda feelin for you in the beginning, but no more.
When you call your customers names, and repeatedly say that you do not care what anyone ( past and potential customers) on here thinks, then that is all I need to hear. I am sure that you have had many, many perfect transactions in the past.
I can see that you honestly and sincerely DO NOT feel a true obligation to your customers, and am sorry that you feel that way. Your reputation is not worth much ( at least it is worth less than a shipping charge to you), and likely may go down in value further. I will do exactly what you ask, and look elswhere the next time I need a cue, and would encourage a friend to do the same. It has NOTHING to do with this cue, it has to do SOLELY with your reaction to this. I also know that you could give a ratts @ss. I am just glad to know that you do not care BEFORE I placed an ordere with you.
There used to be a saying that the customer is always right. I guess that is no more. If you bend over backwards to truly try to cater to even a pain in the butt customer, which this guy is NOT ( even if you feel that he is 100% wrong) it will get noticed. When you don't, it will get shouted out to everyone and everyone they know. I have been in business for myself and know that it is true. It takes only a few upset customers to offset a thousand great ones.
Mistakes can and do happen, how you handle them is what defines your business. Please try and learn a lesson, and stop shouting I "I didn't do anything wrong".
Everything else aside, can you HONESTLY say that you would be okay to be in his shoes?