Kevin Varney news....
- Thread starter Varney Cues
- Start date
ericdraven said:
Bigjohn said:
Here's two so far and I've highlighted what (in my opinion) is the main sticking point that the folks that have defended Mr. Varney have not addressed.cbi1000 said:
If you know someone personally and can go to their shop and see things and be in contact with them, that's fine and dandy for you. The majority of people don't know him outside of the forum and do not have the luxury of going to his shop to see things come along. As a matter of fact, none of these folks (from what I've read) have been able to contact him at all.
I think most folks are willing to forgive a deadline passing because he got behind, providing he contacted them. Zero communication to someone that has paid money tends to look like they've been had. They feel like "suckers" because they paid a guy & he up and ran off with the cash. Apparently that isn't the case (as best as one can tell at this point) but I can certainly see where someone would think that.
One gentleman has been waiting 8 months and has absolutely no clue what the status is on his cue. That is bad business and bad customer service, no matter how you look at it.
For the gentleman that makes furniture, I'm curious about something. You understand from experience that it is possible to get behind on things. The question I have is, do you ignore your customers? Are you awol from them in all forms from face to face to email to phone? If this is your own business and how you support yourself and/or a family, I would venture a guess that your answer is "no".
Mr. Varney might be a great guy that makes a great cue. Those qualities are being lost in the fact that he's seriously lacking in the customer service department.
No Illusions said:
people that were in the military are often very proud of their service. with 23 years under his belt its a huge part of his life and i think he would bring it up often.
Something that has been brought to my attention again are the personal attacks on Kevin Varney.
Regardless of what you guys think, either for or against....the attacks on a personal level are against the rules and will not be allowed.
I am not going to point fingers but am saying that they stop NOW.
If anyone has a question about what may or not be said, by all means, contact me and I'll be happy to explain.
Regardless of what you guys think, either for or against....the attacks on a personal level are against the rules and will not be allowed.
I am not going to point fingers but am saying that they stop NOW.
If anyone has a question about what may or not be said, by all means, contact me and I'll be happy to explain.
No Illusions said:
yeah he is good at backtracking and name calling , but i have saved all his name calling remarks before he had a chance to re -edit
. hmm mighty quiet in this room now
anyway illusions how are you today ??? manwon where are you ? you got any more names to call in this thread? i did not think so .
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You're correct. Two people that have given Mr. Varney money have asked him direct questions and as has unfortunately been the case for them, it's mighty quiet. I've heard nothing but crickets since they posted their questions to Mr. Varney.ericdraven said:hmm mighty quiet in this room now
UrackmIcrackm said:
naa i was talking about manwon and his backtracking and name calling but since mr wilson posted it has been real quiet .
oh well a pleasant quiet indeed
Eric, none of this gives you liscence to chime in and stir the flames.
This is a warning
This is a warning
ericdraven said:rofl how on cue was this post
Eric, Craig would never have to worry about anyone jumping ship on him, as he has a completely different business model in place. Besides, he freely admits that he is not a cuemaker...yet. He takes some very lovely old, and very often historic cues, as gives them new life. He also salvages other cues that have been long dead other wise, and assembles them into to something entirely new. He has the patience to learn and perfect on each stage of his journey.
Also, he runs a rather successful room full time...no small feat in this time of the ever growing list of rooms closing their doors. With that in mind, he does not promise what he cannot deliver. He does what he does for the love of the game. His memorabilia collection is the envy of many, and he has done much in helping to preserve Seattle area pool history, which is quite rich indeed. And he has been most forthright and willing to openly share this history here...and has asked for nothing in return. He is not one to brag on himself.
He is merely trying to get some people to understand that a basic premise of doing good business is that once you begin to take peoples' money, whether it be in the form of a deposit or payment in full, that you then MUST ACCEPT THE RESPONSIBILITY of leaving the lines of communication wide open. As to not having the time to send emails, it would have been a simple basic email, sent to all his customers in the form of a mailing list, and one click of the button would have reached likely all of them in one fell swoop. He could have avoided weeks of speculation and innuendo with but a few minutes of his time...a very few minutes. And an email from him to his customers directly would have been much more personal...which can go a long way to alleviate one's fears and/or anxiety.
Yes, cuemakers are human...no one is discounting that. And they have a life just like the rest of us, but that does not absolve them from not keeping their customers informed.
I recently received a cue from a maker that accepts no orders, no deposits, and quotes no ETA's. He wants the freedom to do what he loves, on his terms, and he has a life. Last year, he decided that he needed a break, as he was just not feeling terribly creative...and announced to those of us with cues in the works, that he was going to go on a 'walkabout' for a while. I was okay with it...I do not want a maker who is feeling a bit depleted creatively to work on my cue anyways...we both may have been disappointed. BTW...the cue was definitely worth the wait! It's stellar. But I KNEW it was going to take a bit longer, because he communicated that to us.
This was the basic point that Craig, as well as others, was trying to get across. But as is always the case here at AZB, it was perceived as an attack. The initial intent was not meant to be negative...it was others who perceived it this way, and as a result, turned it that way.
Now, with all this said....I feel badly that Kevin is having an extraordinarily bad run of luck at the moment with regards to his personal life....and I do not believe for a minute that anyone here wishes him ill will with regards to that. But all he needed to do was tell his customers that, without elaboration, and I am sure most would have understood.
BTW, Dave, I was in the middle of typing this tome, and I just noticed your post, which must have happened as I was typing. I am in no way trying to poke a polar bear with a stick.
Sorry.Lisa
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poolplayer2093 said:
You are correct. There are not many servicemen that are active or retired that I know that are NOT proud of their service. Matter of fact, I know of NONE and my family is full of men that served our country. So "NoIllusions" seems to be having "delusions".
As for eric and his giddy posts about it being quiet in here after a mod/admin whatever he is posted, like Urackm said it sure has been quiet from Mr. Varney about the questions posed by people that paid in full and have been waiting for a LONG time now. Why is Varney wasting his time with us anyways? He needs to be sending out pm's to the people he OWES cues to instead of calling people liars, etc.
Yes, Eric Draven, I do believe the drivel I wrote, Please do not PM me again. Thank you.
Lisa
Lisa
I am in the process of contacting those who are concerned. Thank you very much to all those who've expressed support that aren't worried.
As I said in my earlier post...I've just posted pics of Chenz's new Varney in the Gallery. Thank you again Vinny, you are a pleasure to deal with every time.
Here's a little preview of his new j/b.....
As I said in my earlier post...I've just posted pics of Chenz's new Varney in the Gallery. Thank you again Vinny, you are a pleasure to deal with every time.
Here's a little preview of his new j/b.....
Attachments
Varney Cues said:I am in the process of contacting those who are concerned. Thank you very much to all those who've expressed support that aren't worried.
As I said in my earlier post...I've just posted pics of Chenz's new Varney in the Gallery. Thank you again Vinny, you are a pleasure to deal with every time.
Here's a little preview of his new j/b.....
3/8 x 10 SCREW??
Varney Cues said:I am in the process of contacting those who are concerned. Thank you very much to all those who've expressed support that aren't worried.
As I said in my earlier post...I've just posted pics of Chenz's new Varney in the Gallery. Thank you again Vinny, you are a pleasure to deal with every time.
Here's a little preview of his new j/b.....
I have yet to hear anything...
I would like my refund via paypal, please.
no illusions did you save any of those items that were posted on another board ?? i have a few and wondering if you were able to copy and save ? i was gonna pm you but i was already here. no need to respond here just send me a pm . that is a good feature to have is a pm . i have some info on that horse you bet on . the odds were positive and elvis has left the building.
i will get up with you tomorrow i will not be home til late.
take care eric
i will get up with you tomorrow i will not be home til late.
take care eric
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