Mr Varney a refund please.

Panhdlce said:
I build homes, I only built top quality, If it takes longer for my level of quality so be it, I never rush or compramise quality for anyone at any price......... I build as if each home where my own...... That is the way Kevin builds cues......
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i've read a review that would suggest otherwise. and i still have the pm saved that said the cue would be ready in 90 days. a little longer for setbacks is understandable but when the time triples that's not delaying for quality that's just not doing. i might add the pictures in the 1st page are pictures of a cue that's already made not the picture of the cue in question. i have those saved on my email and i'll post them when i get the chance to. the differences are subtle but they're there.

as for me wanting the points further appart (it was mentioned earlier) odd or not it doesn't matter. at the end of the day if i'm paying for the cue to be built the way i want it doesn't matter 1 but what most people want or if it puzzles you. the fact is i'm paying to have it done myway. if i wanted what most people want i probably would have bought something off the shelf.

i'm not some jerk who's demanding his cash back... that's not the case at all. i've sent numerous pm's asking for picturs of the cue all of which were done after the 90 day (when it should be done date). all with the same story. "my wife takes the pictures" "can't get the wife to do that its hard to get a pregnant woman to do things she doesn't want". cameras are easy enough to use and at the beginning i didn't care what stage the cue was in i just wanted to see them to make sure the things were moving along. and little things that i cared about (the points) were done right and there wouldn't be a need for a "i can move the wrap up" situation.if it was done like the other cue like the one i wanted there wouldn't be a need to move the wrap up. the example provided was a cue that varney had previously built and i didn't think it would be that hard to duplicate. just a different joint and pin. but from the looks of it he grabbed a blank and made a cue something like the one i ordered after i had demanded pictures to see the cue in progress.

and if you're too busy to finish the cue in a timely manner (no 3 times the estimated done date isn't timely) just refund the cash and finish it at your own pace and sell it to who ever wants it. i've seen other cues of yours sell with no problem at all. it might even still have been me that bought it.

bottom line is varney makes a good looking cue and from what i heard they hit well too. but i'll never get to know. i don't have a problem with him personally i still like the looks of the cues he makes

but i'll probably never find out

for those of you who have met me they know i'm laid back and don't bs people.
i explained all of this to John (he took varney's deal) over the phone and i believe i said it better than i typed it. sorry for the poor explination
 
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I don't even know you, and you just don't get it. There is not 1 custom cue maker that I know who will EVER refund your deposit! They have to keep that money in order to operate until they get it done. For crying out loud the guy lost a family member. If it were me and I was doing your cue you would have it in about 2 years. Good luck finding a custom cue maker to make you a cue after they read your information
 
ilovepool,you are totally out of line.Sam is dead cool and an asset to AZ.i have done cue deals with him in the past and all went flawlessly.you are also wrong about no cuemakers giving a refund.most of them will if they are over due 300% timewise to deliver the cue.he said varney quoted 3 months,then 9 months is too long.i ordered a cue from mike L a long time ago and the same thing happened,i got story after story and excuse after excuse and so i finally asked for a refund.he slowly gave me the money back and that was that.i wish i still had it b/c it would be worth $5000 as it would have been one of the fanciest cues he ever built and i was qouted $1800 for it.i think that may be part of the reason he was in no hurry.i know there are tons of Varney fans here,but don't come in this thread and bash Sam if you don't know the whole story.
 
I guess opinions. I know 3 custom cue makers and none of them give a refund. If you know some that do, then my opinion is they don't give refunds and yours is that they do.
 
ilovepool said:
I don't even know you, and you just don't get it. There is not 1 custom cue maker that I know who will EVER refund your deposit! They have to keep that money in order to operate until they get it done. For crying out loud the guy lost a family member. If it were me and I was doing your cue you would have it in about 2 years. Good luck finding a custom cue maker to make you a cue after they read your information
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the 1/2 up front depost was also my idea. Mr.Varney wanted 100% up front.

and what do you mean for crying out loud the guy lost a family member. i am sorry for his loss but if it's going to inhibit his abilities to complete our arrangement "cue for money" then i don't see why i wouldn't be allowed to get a refund. not to mention that he can always put the cue up for sale here and it would still have been snatched up in a heart beat.

and as for another cue maker taking an order from me i dont think that'll be a problem unless they quoat me a 6 month wait and it takes 18 months. i ordered a judd that went 3ish months longer than quoated and i didn't say a word about it. i am patient but i tell you this if he said it would take 8 months (he did) and it ended up taking 24 he might hear something about it

the cue is no longer comming to me. on the first page of the thread another member bought his way into my possition on varney's waiting list.

another thing about the loss in the family that happened sometime in october. what about the time before that
 
I would say all of them do actually. They have a high demand. Oh well the matter is over with....that's all that really matters.
 
LILJOHN30 said:
As i like your family values,I think you still have to deliver the cue in a timely manner.If you can't then you need a new line of work.Mr Varney had some unique circumstances and people should understand this,and support him in his choices as I did.As business goes if you were buying your supplies from a peticulair person and say [wood blanks] and he didn't feel like acquiring wood for you cause he wanted to do something else .You would need to go else ware for your supplies to keep business going.I'm not trying to argue with you,family is important but the business pays the bills unless you build cues as a hobby.
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No arguement from me, either. You have a rock solid point, just not one that involves me. I don't depend on cues for income, so there's no need for me to feel pressured. If I never sold a cue, i'd still build them. I don't build for customers, I build for my own sanity & enjoyment, then accept compensation for my materials & a little extra in trade for the finished product. If the buyer gets tired of waiting then i'll sell the cue to somebody else, no big deal, no hurt feelings, nobody lost money. My family eats whether I sell a cue or not. Cues have absolutely no place in my bills or groceries.

I am prior military & went to war once at the same time as my wife, who is also military. It was a very tough situation for everybody. Luckily we both made it home safe. So we decided one of us would get out of the military & devote themselves to the kids, so they would always have a stable home with a parent no matter what was going on. I'm the parent, Mr. Mom. So cuemaking for me is a release, a getaway from the world, a place I can be a man & work with my hands. But my number one priority is my kids. My wife is at war again, and I am home giving my kids stability & hugging them when they cry for their mommy. Believe me, for a former soldier it is a tough life, but neccesary & rewarding. So if I bust my time limit on a cue, so be it. It's nothing but a wooden toy for grown ups. I deal with children all day everyday, and don't want to deal with whining grown ups, too. They can find another builder. Don't burst my little bubble of fun over a cue. Trust me, the time I spent building that cue means more to me than the finished product will ever mean to anybody else!!!! Might be a bit too personal & deep for a public forum. But it's my position in the cuemaking world. I keep very little secrets, especially from somebody who is spending money on very expensive toys.
 
This is what I think, the down payment went towards supplies and some of the labor to make the cue. Now since there are extinuating circumstances beyond Mr. Varney's control, I personally would allow longer time for him to complete the cue, But, if I decided I didnt want to wait or saw another cue or whatever.... I would have no problem in letting him finish the cue and sell it to someone else before giving me my refund. After all, he does have time and money invested that he should not have to come out of pocket on when someone ordered a custom cue. JMO.

Southpaw
 
qbilder said:
No arguement from me, either. You have a rock solid point, just not one that involves me. I don't depend on cues for income, so there's no need for me to feel pressured. If I never sold a cue, i'd still build them. I don't build for customers, I build for my own sanity & enjoyment, then accept compensation for my materials & a little extra in trade for the finished product. If the buyer gets tired of waiting then i'll sell the cue to somebody else, no big deal, no hurt feelings, nobody lost money. My family eats whether I sell a cue or not. Cues have absolutely no place in my bills or groceries.

I am prior military & went to war once at the same time as my wife, who is also military. It was a very tough situation for everybody. Luckily we both made it home safe. So we decided one of us would get out of the military & devote themselves to the kids, so they would always have a stable home with a parent no matter what was going on. I'm the parent, Mr. Mom. So cuemaking for me is a release, a getaway from the world, a place I can be a man & work with my hands. But my number one priority is my kids. My wife is at war again, and I am home giving my kids stability & hugging them when they cry for their mommy. Believe me, for a former soldier it is a tough life, but neccesary & rewarding. So if I bust my time limit on a cue, so be it. It's nothing but a wooden toy for grown ups. I deal with children all day everyday, and don't want to deal with whining grown ups, too. They can find another builder. Don't burst my little bubble of fun over a cue. Trust me, the time I spent building that cue means more to me than the finished product will ever mean to anybody else!!!! Might be a bit too personal & deep for a public forum. But it's my position in the cuemaking world. I keep very little secrets, especially from somebody who is spending money on very expensive toys.
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happy veterins day bro.
 
qbilder said:
No arguement from me, either. You have a rock solid point, just not one that involves me. I don't depend on cues for income, so there's no need for me to feel pressured. If I never sold a cue, i'd still build them. I don't build for customers, I build for my own sanity & enjoyment, then accept compensation for my materials & a little extra in trade for the finished product. If the buyer gets tired of waiting then i'll sell the cue to somebody else, no big deal, no hurt feelings, nobody lost money. My family eats whether I sell a cue or not. Cues have absolutely no place in my bills or groceries.

I am prior military & went to war once at the same time as my wife, who is also military. It was a very tough situation for everybody. Luckily we both made it home safe. So we decided one of us would get out of the military & devote themselves to the kids, so they would always have a stable home with a parent no matter what was going on. I'm the parent, Mr. Mom. So cuemaking for me is a release, a getaway from the world, a place I can be a man & work with my hands. But my number one priority is my kids. My wife is at war again, and I am home giving my kids stability & hugging them when they cry for their mommy. Believe me, for a former soldier it is a tough life, but neccesary & rewarding. So if I bust my time limit on a cue, so be it. It's nothing but a wooden toy for grown ups. I deal with children all day everyday, and don't want to deal with whining grown ups, too. They can find another builder. Don't burst my little bubble of fun over a cue. Trust me, the time I spent building that cue means more to me than the finished product will ever mean to anybody else!!!! Might be a bit too personal & deep for a public forum. But it's my position in the cuemaking world. I keep very little secrets, especially from somebody who is spending money on very expensive toys.
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Thank you sir. I just put my kids down after a long day. Reading this last post really gave me a different perspective. The perfect line was "Its nothing but a wooden toy for grownups" I'll be damned it that aint the God honest truth. My best wishes too yo0u and your family and may your wife come home safe and sound in the very near future.
 
qbilder said:
No arguement from me, either. You have a rock solid point, just not one that involves me. I don't depend on cues for income, so there's no need for me to feel pressured. If I never sold a cue, i'd still build them. I don't build for customers, I build for my own sanity & enjoyment, then accept compensation for my materials & a little extra in trade for the finished product. If the buyer gets tired of waiting then i'll sell the cue to somebody else, no big deal, no hurt feelings, nobody lost money. My family eats whether I sell a cue or not. Cues have absolutely no place in my bills or groceries.

I am prior military & went to war once at the same time as my wife, who is also military. It was a very tough situation for everybody. Luckily we both made it home safe. So we decided one of us would get out of the military & devote themselves to the kids, so they would always have a stable home with a parent no matter what was going on. I'm the parent, Mr. Mom. So cuemaking for me is a release, a getaway from the world, a place I can be a man & work with my hands. But my number one priority is my kids. My wife is at war again, and I am home giving my kids stability & hugging them when they cry for their mommy. Believe me, for a former soldier it is a tough life, but neccesary & rewarding. So if I bust my time limit on a cue, so be it. It's nothing but a wooden toy for grown ups. I deal with children all day everyday, and don't want to deal with whining grown ups, too. They can find another builder. Don't burst my little bubble of fun over a cue. Trust me, the time I spent building that cue means more to me than the finished product will ever mean to anybody else!!!! Might be a bit too personal & deep for a public forum. But it's my position in the cuemaking world. I keep very little secrets, especially from somebody who is spending money on very expensive toys.
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the fact that you build them for yourself is what makes them so valuable to most of the sugartree owners I suspect. Know it was why I wanted one.
 
pharaoh68 said:
So wait... let me get this straight. He wanted a cue with points that are further apart at the base?!? That's a first! Like you said Kev: most people like their points to touch or come as close to possible.

Weird!
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I actually get that request a few times a year. Most however do want them closer together. Chris
 
Cuemakers not meeting estimated delivery dates are as predictable as death and taxes.

It's the norm and not the exception. There are a few exceptions to the rule.

The makers which are customer service orientated are pro-active with communication....
 
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I have been following this thread from the start, and I would like to offer this. First of all, I am in the billiard business, and get to see firsthand how to properly build a cue, so now that I've clarified that...

I also paid for a cue 100% upfront to Mr. Varney in March of this year. I was also quoted 90 days to build this sneaky pete. However, after witnessing the popularity of the Varney product on this forum, combined with what I know about making a cue, I suspected that the lead time was way too short. I think many of you would agree that a large portion of cuemakers do this unintentionally, but are conscious of losing business to long waiting lists. But it is what it is....it's a freaking pool cue! Big pieces of wood, cut up, made big again, but only better looking! I have been waiting 240 days, so what? Do I think Kevin could have handled my situation better? Hell if I know, I'm not him!!! IT'S ONLY A POOL CUE - AND I STILL WANT MINE!!!! No disrespect to the gentleman that wants his money back, I think the timing is what everybody is hacked about. KEVIN - IF YOU ARE READING THIS - PLEASE KNOW THAT I WISH YOU AND YOUR FAMILY THE BEST - AND I DO NOT WANT YOU TO SELL MY CUE TO ANYBODY ELSE.

Regards,

Chris
 
Davis Blank Design

Chris Byrne said:
I actually get that request a few times a year. Most however do want them closer together. Chris
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Hey Chris, if I had any artistic ability, I could get my design done so you could start the inlays on my Davis blank.

I've read every post here, and I am impressed at the way both parties have handled it. The cue builder is very popular, plus he is dealing with a family tragedy. The customer is a good buyer, isn't happy this the deal, and wants to move on. So the fact that the cue was sold in record time to another AZB member, is better for all three parties involved, which makes this a done deal.
 
qbilder said:
No arguement from me, either. You have a rock solid point, just not one that involves me. I don't depend on cues for income, so there's no need for me to feel pressured. If I never sold a cue, i'd still build them. I don't build for customers, I build for my own sanity & enjoyment, then accept compensation for my materials & a little extra in trade for the finished product. If the buyer gets tired of waiting then i'll sell the cue to somebody else, no big deal, no hurt feelings, nobody lost money. My family eats whether I sell a cue or not. Cues have absolutely no place in my bills or groceries.

I am prior military & went to war once at the same time as my wife, who is also military. It was a very tough situation for everybody. Luckily we both made it home safe. So we decided one of us would get out of the military & devote themselves to the kids, so they would always have a stable home with a parent no matter what was going on. I'm the parent, Mr. Mom. So cuemaking for me is a release, a getaway from the world, a place I can be a man & work with my hands. But my number one priority is my kids. My wife is at war again, and I am home giving my kids stability & hugging them when they cry for their mommy. Believe me, for a former soldier it is a tough life, but neccesary & rewarding. So if I bust my time limit on a cue, so be it. It's nothing but a wooden toy for grown ups. I deal with children all day everyday, and don't want to deal with whining grown ups, too. They can find another builder. Don't burst my little bubble of fun over a cue. Trust me, the time I spent building that cue means more to me than the finished product will ever mean to anybody else!!!! Might be a bit too personal & deep for a public forum. But it's my position in the cuemaking world. I keep very little secrets, especially from somebody who is spending money on very expensive toys.
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i wouldn't call this whining at all. i've done my time in the sand box myself so i know where you're comming from when you compair it to the rest of the world it's pretty small stuff. but its still my cash
 
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