My wife got me a new OB Lift jump cue for my birthday. First of all I want to say the thing performs like a dream. It jumps easily with a lot of control. It's going to be a big asset in league matches. However, when I opened the package from Seyberts I noticed a rip in the plastic bag containing the cue right by where the bumper should be and it was missing. Obviously it doesn't affect the playability, but it affects the aesthetic a little. I don't want a new cue just a replacement bumper. Should I contact Seyberts or OB? I know the reputations of both companies' customer service is outstanding.