MY VARNEY NIGHTMARE unbelievable

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cincyman

cincyman

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I hesitate to post this, and only am at the advice of about 7 others i have shared this story with.

I have been MORE than patient and just cannot get a response and a FIRM date so i have resorted to this.

HERE GOES


I started a thread in June 07, and said i was looking for an ebony cuehttp://forums.azbilliards.com/showthread.php?t=66655.

Varney sent me a pm and said he could make me what i wanted which was an ebony sneaky with an IVORY joint 57 1/2 inches for 450. I told him that was more than i wanted to spend and didnt really want to wait as i had a child coming soon and was going to quit playing after she was born then anyway. He then replied back that he would do it for 400 and already had a blank ready someone cancelled and instead of 90 days like normal it would only be 60 days

I said cool that sounds good whats next. He said the sooner you paypal me the sooner i can get it done. So i sent him the money that day. A few days later i checked back and gave him all my specs and he replied back and said, no problem but you do know i dont use REAL IVORY on my cues . I said fine because the price seemed reasonable anyway and i was excited to try out the cue.

Since june 29th he has promised me 8 diferent delivery times. I have pm'd him about thosands of times and he wouldnt answer then i would get from him " its all down hill from here". First it was sorry its late you will have it by October, then For sure by december. I told him i wanted to use it at the derby and he said no problem last week of December . Then he said late January, then he said March. Then i didn;t hear from him for awhile and started posting about here in some threads and he told me that wont get my cue any faster lol. This is the last exchange on June 4th..................

MY PM SENT TO HIM ON MAY 10TH

Mr. Varney,
Give me a break, i have asked you 6 times for a date and can n ot get one. I just talked to cajunbarboxplayer and he told me he ORDERED his cue in December and he has got it already. I understand if he is your buddy thats cool but , I ordered mine in JUNE and you said it would only be 60 days (yes 60) because you had a blank done already. Well it is May and i have had no communication since FEB. This is unexceptable. I have not started a thread and have only posted my experience in them about the communication which you obviously ignore. I told you before i order tons of cues from prolific makers and this is an utter disgrace on your end. If you ****ed up just tell me. If not i expect an answer and a FIRM date of delivery. I dont want it rushed and am trying not to be a dick but its ridiculous

KV RESPONDSKV>>>>>

I apologize sir. I will indeed have yours complete....unrushed....by the end of the month.
KV

ME AGAIN>>>>>>>>>>>

Well the end of May has come and gone ( whoooooooosh) any idea on when the next estimated time of arrival will be? Do i owe you anymore money? Thanks for keeping me updated

KV RESPONDS AGAIN>>>>>>>>>>>>>

Yours is very near complete....I just have 5-6 more that are ahead of you. You know how upset people get when they think I'm working out of line.
Thanks
KV



That is the where i stand now NO CUE and havent really said a word. I hear these people on here complain about 9 months when he told then 90 days well how do you like this..............

With that said i have a few questions for KV i demand an answer for. As many of my friends here know i have the good fortune to be married to a lawyer and she hates pool but is not happy about this and thinks i should pursue legal action.

I have told her of the close knit community here and that it would work out,, well that was 6 months ago:eek:

Now for my questions to KV

How on earth to you think this is exceptable?

Why would you tell me 60 days and then it be almost a YEAR and i still have no cue?

How can at least 10 people on here who ordered a cue after me get theirs already and why?

What is the f$%^%ing date i am getting my cue?

Did you mess it up? and if you did why did you not tell me it would be longer?

Do you think i am out of line by being upset? because you act like you do in the forums


If anyone else has any other questions please feel free to ask, I really want to hear the response.

And if any of his BUDDIES chime in i might just go APES$$T becasue i am not in the mood to be told "i am a hater" or " give the guy a break" It is way past that point for me

Sorry its so long i am very angry and thought everyone should know.
 
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June '07?!?!?!?!?!?!?!? That is around the same time I priced a matching set from him. I couldn't pull the trigger on the deal for other reasons but maybe it was for the best. I dunno know!! Seems like threads on Kevin are poppoing up more and more. Hope it works out for you, Cincy!!

Gary

edited to add: GODSPEED TO KEVIN!!!
 
good luck... feel your pain

If the cue is not paid for why would you want it after this ordeal? I have dealt with several cuemakers who did not meet their original date, but all of them were able to communicate their issues for the delay. Not one hid from me and b/c of that I did not see it as a issue.

best of luck... I am hope Mr. Varney will make things right some how some way.
 
SSach said:
If the cue is not paid for why would you want it after this ordeal? I have dealt with several cuemakers who did not meet their original date, but all of them were able to communicate their issues for the delay. Not one hid from me and b/c of that I did not see it as a issue.

best of luck... I am hope Mr. Varney will make things right some how some way.
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I did PAY IN FULL for it back then .
 
Nightmare

I think anyone would be upset in this situation. I recently had a deal with a cuemaker that wasn't able to be completed on his end and he was very communicative and apologetic. He refunded my money right away. Hope this works out for you soon. I'm sure you just want a sweet Varney cue.
 
Delays due to cuemaker time almost seems to be expected when dealing with some cuemakers. If you read the archives on RSB, one can find countless stories of past deadlines, some of which may never have got resolved. As long as the cuemaker keeps in contact with me with delay problems then I really don't get upset; even if it turns out to be a 10 month delay on a three week project, as I once experienced.

What I don't understand is why you were told only after the cue was paid for that real ivory was not be used. If I specified real ivory to be used in a feeler, and someone replied back with a price with my specs then that is what I'd expect to have in my hands at completion.
 
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You either support Kevin Varney or you support the terrorists. It's obvious who's side Cindy's on.

j/k

Hopefully a peaceful resolution is reached.
 
It might be that he has been offering folks some cues that aren't on his waiting list....Here is a pm to a potential Varney customer who isn't on his list.. Btw I copied this from another thread...to protect all parties involved this pm or email has not been been verified as accurate by K.V. hopefully he comes forward, and confirms this pm is actually his....

Rip said:
Has anyone else received this "offer" from KV?

Tell you what I'll do....I have a large group of my basic 4pt rosewood j/b's that are near complete. They are all going to the same man in Japan. I get $375 for these as fast as I can make them. Since you just bought a cue, I'll hook you up if you promise to: 1) never repeat this price or deal
2) swear you waited near 6 months
3) give me some good press here at AZB
If you hit my Paypal again tonight, I can reallocate one of those cues to you for $350 and I'll pay shipping. Since you just bought one cue, that'll give you a slight price break plus you skip the wait. I'll have these ready to ship within a couple weeks...they are ready to be cleared. If you want one then let me know what weight you'd like & I'll hand pick you a nice one. All have the brown phen collars.
Thanks
KV
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Here's another possibility....Here are some cues Varney had sold on the forum after you placed your order.....maybe constructing these cues got in the way of making your cue....I don't know I might be wrong.......

http://forums.azbilliards.com/showthread.php?t=67250
http://forums.azbilliards.com/showthread.php?t=57291
http://forums.azbilliards.com/showthread.php?t=83099
http://forums.azbilliards.com/showthread.php?t=81814
http://forums.azbilliards.com/showthread.php?t=95202

Hope this helps in clearing up all the misunderstandings....
 
This is why I wont pay for a cue upfront. My cue is behind but the maker has kept me up to date on it and even sent pics so I know he isnt bullshitting me. So I have no worry.

I'd give KV a few days to respond and if he chooses to ignore you, I'd follow your wifes advice. You should get what you paid for, and it shouldnt take that long to build the cue you wanted. Like others have said more and more of these threads are popping up and you better expect to get drilled by some here for calling out KV about your cue.

I hope you can get something out of this deal, either your cue or your money.
 
I feel your pain! I was approached by KV after complimenting a break cue that he had made. That was in December and was GUarenteed the cue in January if I paid for it on the spot which I did. I would like a realistic estimate on time of delivery if EVER. It's getting to the point where I almost want a refund. I am sure the cue is great and all but just flat out lying to people just really strikes a nerve. Especially since we have put our trust in KV by paying in full and for what just to be jerked around for months!?

:sorry:
 
I rack balls said:
I feel your pain! I was approached by KV after complimenting a break cue that he had made. That was in December and was GUarenteed the cue in January if I paid for it on the spot which I did. I would like a realistic estimate on time of delivery if EVER. It's getting to the point where I almost want a refund. I am sure the cue is great and all but just flat out lying to people just really strikes a nerve. Especially since we have put our trust in KV by paying in full and for what just to be jerked around for months!?

:sorry:
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I agree! it comes down to FLAT OUT being LIED too and i do not appreciate that. Kv never had an intention of finishing my cue in 60 days let alone 360 days and has no intention of finishing yours. After about 4 months i realized it was just a "way" to get the business and since i am No nit i decided to give it a try. WOW it backfired
 
cincyman said:
I agree! it comes down to FLAT OUT being LIED too and i do not appreciate that. Kv never had an intention of finishing my cue in 60 days let alone 360 days and has no intention of finishing yours. After about 4 months i realized it was just a "way" to get the business and since i am No nit i decided to give it a try. WOW it backfired
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I have you back Cincyman, I have been watching this gentleman talk $hit, threaten forum members, pay / give free gifts to those who support his tactics for more than two years. His sales tactics, and his mightier than thou attitude, all point to his lack of Character, and I was certain it was just matter of time before his Boastful ways would over ride his line of Bull $hit.

But, I do not just Blame Kevin for getting away with this crap for so long, I also place equal blame on those who have supported him no matter what he did to other forum members. These people were in direct contact with Kevin, and they planned their foolish attacks on forum members who were tired of Kevin's deceptive behavior. Now I say deceptive, simple because these same people were also drumming up business for Kevin, they did this by contacting new members who asked for information about cues. This was all part of Kevin's plan to get peoples money and many fell into this trap. In return for their service as loyal Varney Customers, who would drop his name into every possible thread, they were give special gifts. These gifts may have been cue repair, free Sneaky Pete's or Jump Break cues, but what ever the reward, they sacrificed their integrity along with Kevin, and they should not be forgotten for it.

Some people may say that I am Jealous of Kevin, that I am just a hater, or that for some other reason I have it out for Kevin, but the truth is I am just tired of Kevin's behavior. No forum member should be deceived, Lied to, or cheated when doing business on this forum, AZ Billiards can only be a safe place if all of the membership stands up for what is right. In the recent past many have forgotten how important this is and because of this things have come to this. I have put my reputation on the line to expose this, and I am certain that many are tired of all this and also tired of hearing from me, however, I would do it all again given the same situation without a second thought.

Now I am certain Kevin, that you will post at some point, and say that the Mod's have warned you not get involved,:rolleyes: and that I have it out for you, or I am trying to run you off AZ, or I am a manwus, or whatever.:boring: But Kevin you have dug your own hole, I told you that you were heading down a road you did not want to travel, well Kevin you have finally hit the wall at the end of the tunnel. All I can say Kevin is do the right thing for these people, they deserve no less, totally come clean, you will feel better in the morning.:wink2:
 
Well I just added another cuemaker to the list that I will never do business with. Just too many nightmare stories over too long a period of time. I could forgive a cue taking a little bit too long with a reasonable explanation, but I could never accept deceptive trade/marketing practices, lack of integrity, lack of communication, and straight out dishonesty.
 
Every single person that Varney has wronged needs to come out. You guys might be able to help each other out and Kevin might pay attention too.
 
Yeeah, this sucks all kinds of ass. If he promised 60 days he shouldn't be more than 2 weeks late on it. He says customers don't like it when he works out of line so how did these people get in before you?

Yeah, I'd be pissed.
MULLY
 
mullyman said:
Yeeah, this sucks all kinds of ass. If he promised 60 days he shouldn't be more than 2 weeks late on it. He says customers don't like it when he works out of line so how did these people get in before you?

Yeah, I'd be pissed.
MULLY
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This aint the first time its happend either. I agree with manwon, this is a continuing trend and someone new comes forward almost monthly. You'll be considered a P.O.S. once the supporters see this or the man himself does. Then the workload will be the blame and you'll be a crappy customer and he hasnt finished your cue because of it. Now that you have come out, dont expect your cue unless he comes on and says "oh I just finished it today" to try and save face IMO.
 
JohnPT said:
Every single person that Varney has wronged needs to come out. You guys might be able to help each other out and Kevin might pay attention too.
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What about the people whom he treated right?

I ordered a j/b and had a tight time-frame due to a travel schedule- Kevin promised me a delivery date, kept in contact with me the whole time (including unsolicted pm's just to apprise me of the cue's status) and delivered exactly when he said he would- the deal couldn't have gone smoother.

I'm not a "nut-swinger"- I call things as I see them- I don't owe Kevin any particular allegiance to anything other than the fact he completed our contract honorably.

Obviously opinions vary, and I'm not saying that others don't have legitimate complaints- not eveybody has the same story, however- it's just that after the very positive experience I had, I am baffled by some of the stories I've read on the board (and I feel for the folks that have written about them).

I hope everyone can get their situations resolved to their satisfaction.
 
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