OB2 - Pictures

[manwon]

Look if my comments have offended you, I am sorry but this is a public forum and you certainly have the right to post or ask any question you wish to post.

With that said also since this is a public forum any other member also the right to add comments and give their opinion.

Let me say exactly I how I feel and what I think about threads like this one, one more time. As a cue maker, and business owner who sells merchandise daily to the public I would only hope that if a customer had questions about a product that I made or sold them they would contact me first if they thought there was a problem with the product.

I think that this is common courtesy and I would feel by not doing so that the customer had one of the following thought's about me personally with respect to the product that I made for them or sold them.

1. This person will not give me an honest answer.

or

2. This person is looking for attention at my expense.

So in either case I, as the manufacturer or sales person would be offended if a customer went to the largest on line sight in the world concerning that product and started asking questions I could have and would have answered honestly and problems with the product. You see whether you intended to make your problem into what it has become or not no longer really matters, at this point it should be apparent that things may not go as you have planned, whatever, that plan was.

So when you say that who ever you talked with at OB seemed a little upset, to me it is not surprising. However, I am certain that if there is a problem they will still take care or it in a timely manner and treat you fairly.

Like I have said in other posts if some one needs information about any given product who can answer you questions better than the manufacturer, they built it and if something is wrong they can certainly identify it better then anyone else.

I hope you understand my position upon this subject, and I hope in the future you give the product manufacturer the common courtesy of answering you questions before you bring them to others who really do not know what the real answer to your question is.

JIMO

 

[Zerius]

Thank you for the posts Manwon and I agree that I could have contacted OB first, as it would have likely solved much of my current frustrations. But alas that was not what I did and this is the path that has evolved.

Initially I tried to keep my posts as objective as possible and hold back my comments and what my opinions were of OB (from my only 2 calls speaking with the same guy [Don't know his name? Is it Dan?]) But honestly this is all more stress that it's worth and I don't even care if I get a shaft back now.

Posting anything negative about OB I have to REALLY watch my back from people who have had nothing but good experiences, and I'm tired of that.

Also, to the guy who insists over and over again that I caused this "scratch", one of us must be the moron because I haven't seen a house cue in a pool room with 17 GC3's that has anything resembling what I posted. So either you can't stroke for your life, even worse than people who casually play and treat the equipment like crap, or I must be a moron to not know when I gouge my shaft coincidentally on two sides all the way down to the lacquer. I mean, my stroke must really be that good to have a full shaft length line down two sides eh?

Post whatever you guys want, I'll still keep everyone up to date. And if anyone posted just to troll me, you win.

Also, I don't think this thread is out of line ONE bit.

 

[The Chinchilla]

I don't really disagree with you, but it is a fact that in most cases people who have no part or knowledge will give meanless opinions that will keep these threads alive and waste time.

Kinda like mine and your's because our opinions don't get the cue fixed so therefore they really serve no purpose, man I feel like a Nit!!!!!:grin:

I feel the whole power of these forums is that the readers are usually concentrated numbers of potential clients for people who sell pool products. Because of this, when we post it does serve a purpose. The info goes out to those potential clients, and therefore the company may be more apt to treat clients better (and quicker). I just don't see a single, solitary problem with the op posting this. I think it helps him, helps others, and helps ob1, assuming they don't drop the ball on a regular basis. Threads like this are all around win win -- it helps everybody, buyers and sellers, make better decisions. I feel if we did like you propose, there would be a relative lack of knowledge about potential problems available, and that has to be a bad thing.

Anyway, i'm cool here, just so all know. Just wanted to state that opinion

 

[McChen]

i was looking at your pictures a little closer and i think what you are seeing are the lamination lines. if you go here http://obcues.com/construction.html, you can see how they construct the shaft out of several sections that are each also composed of many veneers. I think the lines are the gaps between the major sections. i have noticed on the ob shafts that are 11.75mm, towards the tip the lamination lines are more visible, with a larger gap there. usually in the last 2-3 inches below the ferrule. i think its because somehow when they taper it down that small, that area of the blank has more gaps. usually though they are filled pretty well with glue, and not too noticeable and they don't affect play. appears to be normal for this type of shaft construction, i've seen it on all the 11.75mm OB shafts i've seen. on the 12.75mm and up shafts though, i haven't seen this. sometimes you can see the lamination lines elsewhere in the shaft, but the gap isn't as big as the tip end, and they are smooth and filled with glue. it's possible that yours just happens to have more noticeable and/or badly filled lamination gap lines. may affect the playability or maybe its just a cosmetic issue. i'm sure OB once they inspect the shaft will be able to tell you if its outside the normal quality guidelines. i'll see if i can take some pics of my ob-2 shaft which has similar lines, but not as noticeable as yours. my shaft plays just fine, it doesn't affect anything.

 

[ShootingArts]

Hi Hu,

Not to be disrespectful, but it could mean a plethora of other things as well: such as how much of the current LD shaft market OB occupies, just to name one. I hope that Royce may contact me sometime and I hope I don't need to take the initiative to hunt him down.

I happen to know a bit about how many shafts and shaft partials they are selling due to an interest in using their partials in my business when people want a spliced shaft. If they had a significant percentage of complaints there is no way they could recognize one person instantly.

Moving on to the issue you have with the shaft I'll point out that many things that appear perfect won't hold up to the many times zoom we can magnify them to using digital photography as we see when some cues by the old masters are subjected to the same scrutiny. However, in my opinion it appears that the lines in your cue indicate a lack of glue with the parts of the line that are filled in just being debris from sanding and polishing. It could be a split side to side but I would think the odds of that would be very remote with an OB shaft. My guess is that OB Cues took the conservative approach as more than one manufacturer has done when I had a problem and only guaranteed that they would look at it.

When and if they find it defective, as I suspect it to be, I would be surprised if you don't receive a new shaft and a refund of your shipping costs. If my judgment of the issue based only on the images posted is in error I feel sure you will still be treated fairly but user damage is of course handled differently than manufacturer defects.

On the issue of user damage, I don't believe these are scratches but without full views of the shaft I'm not going to speculate further than I already have. The issue could be user damage, it could be manufacturer defect, it could be impossible to determine in which case I suspect OB will step up.

As always seems to happen in these types of threads emotions have came into play. There wasn't anything really wrong with your first post although your title might have been a bit lacking. Unfortunately posts like that always lead to threads like this! :smile:

Hu

 

[ELBeau]

I hope that Royce may contact me sometime and I hope I don't need to take the initiative to hunt him down.

Are you serious, Zerius? You took the initiative to post this thread, and you think Royce should be the one taking initiative to contact you? if you have a problem, contact the manufacturer directly, just like in any other industry.
His handle here is "RBC" and can be found in most any thread with a question about OB cues. Or perhaps use the contact info on their website.

(The rest has been edited at your (Zerious) request due to minsinformation from a post in the cuemaker section. I hope you have the same courtesy for Royce and the rest of OB Cues.)

 

[Zerius]

Are you serious, Zerius? You took the initiative to post this thread, and you think Royce should be the one taking initiative to contact you? if you have a problem, contact the manufacturer directly, just like in any other industry.
His handle here is "RBC" and can be found in most any thread with a question about OB cues. Or perhaps use the contact info on their website.

From your thread in the cuemaker forum-




Sounds like you have a bone to pick, but you're going after the wrong people in your thread. Photos that do not show a tip and pad are suspect.

Looks like you should be talking to the shop that re-tipped the shaft. Sounds like they owe you two OB shafts. You trusted them as "experts" to work on your cue and charged you for it. This is an expensive lesson for them, but if they are professionals, they should take care of you. OB Cues has been around for several years now, and their website clearly addresses how to replace a tip, pad and their warranty if you don't install the pad when replacing a tip.
From http://obcues.com/warranty.html
Things not covered by the OB Cues Warranty include, but are not limited to:
Damage due to abuse or neglect.
Damage caused by playing with OB Cue Shafts without the carbon fiber pad that is placed between the tip and the ferrule.

How to install a tip, from http://obcues.com/retipping.html
When re-tipping an OB-1 you should leave the Carbon Fiber pad in place and just replace the tip itself.


I belive you owe OB cues a public apology and an edit of your original post to note that the issue was with the shop that damaged your cue, voiding the warranty.

But please.... contact the people that did the work on your cue privately before posting a thread about "Should 'X repairs' replace my OB shaft?"

I belive you owe OB cues a public apology and an edit of your original post to note that the issue was with the shop that damaged your cue, voiding the warranty.

Perhaps you should read more carefully next time.

I have had 2 shafts ob that came unglued . when I sent it back to them they told me it happened because the store I bought it from changed the tip and didn't put a pad under the tip and they would not fix or replace it,

1. El Bau... please differentiate between what is my post and what others (JerryCues) have posted and improperly used the quotations.

2. I have contacted OB, and spoke to Dan. I'm not going to hunt down RBC, he can easily PM me if he wants to, or simply let his staff take care of this RMA process as usual.

3. If you have not read the entire thread, please don't make assumptions.

 

[ELBeau]

I read the entire thread and agree with eveyrone else. Contact OB and wait for them before blasting them on an open forum.
I apologize for misreading the info in the cuemaker section which led to my post here. I've edited it and this one.
However, saying that Royce needs to track you down is a bit silly.

 

[Zerius]

I read the entire thread and agree with eveyrone else. Contact OB and wait for them before blasting them on an open forum.
I apologize for misreading the info in the cuemaker section which led to my post here. I've edited it and this one.
However, saying that Royce needs to track you down is a bit silly.

Certainly he doesn't need to. What I am getting right now is just the average joe customer service, and I'm okay with that. It hasn't been terrible, nor has it been outstanding. Maybe it's just Dan@OB's tone over the phone that keeps on making me feel uneasy. (Completely subjective)

I don't feel that they have treated me in a way where I need to escalate the situation to Royce, I have already emailed them and contacted them via phone, what more do you want from me?

I have also never "blasted" OB in any way.

 

[Wolven]

Some people need to learn how to read before jumping in with blazing guns.

Personally, if I think there is an issue with an item but I’m not sure I will sometimes post on here asking questions.
I will try to avoid names, but in the case of an OB shaft that is hard to do as it is very distinct.

Once, I’m convinced it is a manufacturing problem I will contact the seller/manufacturer etc.
If they don’t help and I think they are in the wrong I may even blast them, but for most part solutions can be found.

In one case I just walked away even thou I got ripped off thanks to a very respected member of this forum that many people suck up to every day.
No big deal live and learn……..

 

[ELBeau]

Some people need to learn how to read before jumping in with blazing guns.

QUOTE]

The irony here is a beautiful thing.

I thoroughly read both posts. Someone misquoted the OP, which led to my reply. I revised it when the error was pointed out.

Nothing against you, but if you had read both threads you'd understand.

 

[stevel]

I know that every OB shaft comes with a label to register your purchase for warranty coverage.Are you the original owner of the shaft and did you register your warranty? If so then you will have no problem getting it taken care of. All of this info is on the OB website.Hope this helps.

Steve

 

[poolplayer2093]

why would you want to wait for them to contact you? you're the one with a problem

 

[Zerius]

why would you want to wait for them to contact you? you're the one with a problem

Again... another moron who can't read.

 

[Wolven]

Some people need to learn how to read before jumping in with blazing guns.

QUOTE]

The irony here is a beautiful thing.

I thoroughly read both posts. Someone misquoted the OP, which led to my reply. I revised it when the error was pointed out.

Nothing against you, but if you had read both threads you'd understand.

You aren't the only person that the comment was direct to. I saw yours but it wasn't the start and the end of it. Ohh, there is another thread on this?

 

[Zerius]

You aren't the only person that the comment was direct to. I saw yours but it wasn't the start and the end of it. Ohh, there is another thread on this?

I asked to see if people in the cuemaker section, who may not frequent the main forum, would know.

 

[Zerius]

UPDATE:

I emailed OB about my shaft and asked whether it could be exchanged with the ob classic (which i've read was a stiffer hit) with a radial joint (my player has changed) when it came back and they agreed to do that based on the company's "good will" policy.

Their email communication is quick and clear, and I prefer it to their phone line.

What's amazing is that I asked for a 30" version (usually $10 extra), turned down to 12.5mm, and they were willing to build a new shaft for me with these specs at no extra charge (2-week turnaround).

Shipping back from OB is $29 to Canada, but I am getting it shipped to my parcel receiver in the states for $12 flat rate.

 

[GoldCrown]

That is great news. OB is A+. Glad they worked it out for you. I strongly support this thread. Nothing negative was said...no bashing or flaming against OB. The OP is happy. OB maintains it's first class status. Case closed(with a new shaft inside)

 

[TheNewSharkster]

Seriously I cant believe how much crap zerius took over this thread. I love forums and constantly use them when I am dealing with a situation such as this. Thats what they are made for. IMO a good forum poster will bring this up just as the TC did

 

[TATE]

UPDATE:

I emailed OB about my shaft and asked whether it could be exchanged with the ob classic (which i've read was a stiffer hit) with a radial joint (my player has changed) when it came back and they agreed to do that based on the company's "good will" policy.

Their email communication is quick and clear, and I prefer it to their phone line.

What's amazing is that I asked for a 30" version (usually $10 extra), turned down to 12.5mm, and they were willing to build a new shaft for me with these specs at no extra charge (2-week turnaround).

Shipping back from OB is $29 to Canada, but I am getting it shipped to my parcel receiver in the states for $12 flat rate.

Wow, amazing.

Royce really came through for you. I just hope you know swapping out this shaft for a custom order Classic shaft is totally above and beyond the call of duty. I think you're going to be very happy with the Classic.

Chris