Opinions wanted

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snowmon34

AzB Silver Member
Silver Member
I purchased a brand new cue from a reputable seller on this forum. The seller didn't want to complete the transaction until he received the cue from the builder, for obvious reasons ...he wanted to inspect the cue (totally understandable)...The seller receives the cue from the builder than calls me to let me know everything is a go..the cue gets to me in record time. Everything is going smoothly until inspection....I look the cue over and find that one of the spears in points is higher than the other 3 spears.....lets just say I was dissapointed.....like most would be...I called the seller, and he told me to send the cue back for a full refund. I thought about this for a day and wondered if the builder should know about this error....I figured most cue builders wouldn't want one of their cues floating around in the pool community with an obvious blem....so I called the seller back to give the builder an opportunity to fix the problem.....well I was happy to hear that the builder was going to take care of the problem for a minimal fee of 250.00:rolleyes: . Does this seem right, or am I missing something....your opinions are appreciated. I want to keep the sellers ands builders names anonymous at this time...

Dale

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i dont think the seller did anything wrong, but the builder should offer a discount or a fix for it.
 
Wtf?!?!

It looks like the builder does things by hand, and misplaced the inlay. I know I'd want it sent back for a refund cause I too would be unhappy. Send the cue back to the seller and let them work it out. If the cue is new and the builder STILL wants minimum $250 cause of a mistake HE made, to fix it and make it right, then it seems the builder isn't reputable IMO...Its clearly evident that it was a mistake HE made, and he should offer to just fix it free of charge. I wouldn't want one of MY cues out there with this kind of obvious blemish, so why would they? SEND IT BACK!!!!

NO, the seller did nothing wrong here...I agree. The builder made the mistake here
 
At least he's not using CNC, or this never would have happened. You always see small imperfections in inlays done by hand, even on Bushkas & Szams. But your inlay is further off than what I would consider acceptable.

I'm curious about how he will fix it? It looks like a full splice that should continue under the wrap. So he can't just replace the forearm. Maybe he will recut the spears so they are bigger? That's probably the easiest fix.

In any case, the expense really shouldn't be yours.
 
My personal opinion is that the cue maker should do the work for free seeing as how he is the one who messed the cue up. I dont think he should be trying to charge $250 for something that he done. I know if I purchased that cue and it came to me like that I dam sure wouldnt be happy with it, and I'd either ask him to fix the cue for free or ask for a full refund. If he didnt wanna comply with this I'd definately bring his name public and ruin his rep. If he's gonna put a cue out there like that and not offer to fix it then he dont need the bussiness from other people. Thats just my 2 cents worth.
 
well i guess the only thing that the dealer did wrong was he didnt catch it on his inspection but since he's willing and trying hard to make the situation right i dont think anything bad can be said about him.
 
I think you should return it for the full refund that was offered to you by the seller. I'm sure the seller had no idea there was a problem & actually made sure everything was OK before completing the transaction. Plus once the problem was identified, he stands behind his transaction by offering to refund your money. Kudos to him!

However, clearly the builder seems indifferent about providing customer service to his customers and making sure you are happy with his cue. My though is the builder should offer to fix it for free & stand behind his work, but since he didn't, I would wipe my hands of the whole transaction and pretend it didn't happen.

Hopefully you will post both the seller's name and the cuemaker's name so we can continue to do business with the seller, & know to scrutinize the builder before buying one of his cues. There are so many cuemakers on this board that will stand on their heads to please their customers, why do business with one that won't?

JMO,

Dave
 
Are you sure he meant fee and not discount? A fee in this case would be absurd. You should make sure fee is what he meant and if it is, get your full refund, then make his name public.
 
I guess it depends on who the builder is. I know there are many, many cue makers who wouldn't let something like this be released. However, there are a lot of makers out there who have a hard time-- God knows why??? -- getting these minor details perfected. If you bought this cue from one of these type of makers, then you are probably out of luck on getting a free repair simply because the cue maker doesn't think there is problem...

It sucks, I know, but it sounds like the dealer offered a solution.

Good luck with this problem.

-Shane
 
I wasn't trying to bash the seller....I obviously stated that he would give me a full refund, and he offered to pay for the shipping back to him.... I have no problems with the seller.....my issue is with the 250.00 fee to fix a new cue...I like the cue and want to keep it, I just wanted to give the builder an opportunity to fix the error.......
 
It's hard for me to believe that the builder did not know about this when he released it. If so, he apparently does not care if his inferior work is floating around. This would constantly irritate me when I played with it. I would get my money back...unless it's a Gus...:p
 
I bought a Darrin Hill cue from Jamie at New2YouQs and the shafts were smaller than advertised. I contacted Jamie he hooked me up with Darrin and Darrin made two brand new shafts at no charge to me and have them completed and delivered in less than four weeks. I think that is the kind of service you should be getting here. They also offered to take the whole cue back if I wanted to go that direction. Having you pay for his mistakes is unacceptable, I would sent the cue back and go another direction.
 
snowmon34 said:
I wasn't trying to bash the seller....I obviously stated that he would give me a full refund, and he offered to pay for the shipping back to him.... I have no problems with the seller.....my issue is with the 250.00 fee to fix a new cue...I like the cue and want to keep it, I just wanted to give the builder an opportunity to fix the error.......
Click to expand...

HAVE YOU TALKED TO THE CUEMAKER DIRECTLY?..... I WOULDN'T GO THROUGH THE RESELLER FOR THIS, I'D GO RIGHT TO THE MAKER.


P.S. A LONG TIME AGO IN A GALAXY FAR FAR AWAY, I HAD A CUEMAKER TELL ME THAT HE WANTED 250 A SHAFT, TO REPLACE HIS BRAND NEW CROOKED SHAFTS THAT CAME WITH A BRAND NEW CUE, THAT HE DELIVERED TO ME 2 WEEKS EARLIER. SO I UNDERSTAND WHERE YOU'RE COMING FROM. LETS JUST SAY, THAT CUEMAKER NO LONGER GETS ANY OF MY MONEY.

P.S.S. I DIN'T GET MY CUE WITH CROOKED SHAFTS AT A DISCOUNT, I PAID FULL PRICE FOR IT. (I ADDED THIS STATEMENT AFTER FINDING OUT THE FULL STORY ABOUT THE CUE IN QUESTION IN THIS THREAD)
 
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Cuaba said:
At least he's not using CNC, or this never would have happened. You always see small imperfections in inlays done by hand, even on Bushkas & Szams. But your inlay is further off than what I would consider acceptable.

I'm curious about how he will fix it? It looks like a full splice that should continue under the wrap. So he can't just replace the forearm. Maybe he will recut the spears so they are bigger? That's probably the easiest fix.

In any case, the expense really shouldn't be yours.
Click to expand...

This is a little off-topic, but I am curious how you came to the conclusion that the builder did not use CNC?

As for the defect, I have seen worse mistakes that were part of the deal with a new cue custom cue, where the builder didn't offer any kind of remediation. I have seen many cues for sale on this board that have horrid flaws and where people come in and bump the threads with such delicacies as "Awesome cue!", and "What a gem, good luck with your sale". LOL!

If you can get your money back from the seller, I suggest you do so if that's your wish.
 
snowmon34 said:
I wasn't trying to bash the seller....I obviously stated that he would give me a full refund, and he offered to pay for the shipping back to him.... I have no problems with the seller.....my issue is with the 250.00 fee to fix a new cue...I like the cue and want to keep it, I just wanted to give the builder an opportunity to fix the error.......
Click to expand...

If I were you, I would go ahead and send the cue back to the seller for the refund. You are right to be upset at the CM for requesting more money for the work to fix it.....that is unacceptable IMO. That's as long as it was originally not sold to you as some kind of second...at a reduced price. Truth is....if the inlay alignment bothers you this much now, chances are it will only get worse over time. If you do not elect not to have this fixed, it will most likely be an issue later on down the road if you decide to resell it.

It sounds like this seller is providing stand up service !! And since this seller works directly with the cuemaker, it's probably best that he address the quality issues.

Finally, the way you have posted this to solicit input was very professional and you are to be commended for this.
 
The seller sounds stand up

He offered a full refund. Looks like no biggie especially if you really love that cue!
Nick :)
 
My opinion, get your money back! Otherwise this could turn into a complicated drama and I don't believe I would ever be happy with a "repair", I'd always know there was a hidden problem. It would just plain drive me nuts even if I didn't have to pay for it. That's just the way I feel.
 
I wouldn't have noticed it.....I'm sure a buddy would have pointed it out after having the cue a few months :D

If he's offering a refund and the way it is now is a bother, take the money....a repair could take forever...
 
If I wasn't happy with a cue, I'd send it back.

NO harm, NO foul.

In order to fix the inlay registration issue the cue will need to be re-wrapped (lizard) and refinised....hence the cost.

If the seller gets the cue back there will be a line of perspective buyers, including the writer.

Adam<=====likes the cue, wart and all. He also knows the circumstances and schedule applicable to how the cue was completed and understands how it left the shop "less than perfect". The TWO people (in addition to the builder) that had the cue prior to your recpt SHOULD have caught the hickey....they didn't. The builder doesn't have adequate margin in the cue to repair, re-wrap and refinish.....
Feel free to PM me and I'll be happy to provide my tel# if you want to discuss.
 
snowmon34 said:
I purchased a brand new cue from a reputable seller on this forum. The seller didn't want to complete the transaction until he received the cue from the builder, for obvious reasons ...he wanted to inspect the cue (totally understandable)...The seller receives the cue from the builder than calls me to let me know everything is a go..the cue gets to me in record time. Everything is going smoothly until inspection....I look the cue over and find that one of the spears in points is higher than the other 3 spears.....lets just say I was dissapointed.....like most would be...I called the seller, and he told me to send the cue back for a full refund. I thought about this for a day and wondered if the builder should know about this error....I figured most cue builders wouldn't want one of their cues floating around in the pool community with an obvious blem....so I called the seller back to give the builder an opportunity to fix the problem.....well I was happy to hear that the builder was going to take care of the problem for a minimal fee of 250.00:rolleyes: . Does this seem right, or am I missing something....your opinions are appreciated. I want to keep the sellers ands builders names anonymous at this time...

Dale

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No, it doesn't seem too fair. There are many accounts of cuemakers doing many things to make their customers happy.
Your situation would seem to be outside of the norm.



ribdoner said:
The builder doesn't have adequate margin in the cue to repair, re-wrap and refinish.....
Click to expand...

Some would argue that should have been even more of an incentive for him to measure twice and cut once.


SDF
 
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