Painpools Workmanship

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PAINPOOL said:
Not somebody I have taken Potential work from. Scott is a honest guy I feel but I do not believe he can be un bias. Pick another, Bogey54311 , Spanky981 , Chrisonline , Mr.Wilson , Speedy , Guy Crunch , ETC....
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Keep Dreaming!!!!Yeah,send it to the guys who have only supported you during all your problems.Ok,send it to RUSS then and let him be the judge.thats about as fair as it can get.This just keeps getting better. Maybe Sore is wrong but sending it to russ is the answer,not your pals:D

Well,some have been insulted at my post and I apolagize. My thought were that like any other legal matter you send it to the experts in the field in question and not who you choose and past customers who all have there own opions on whats right and whats not.Thats all,I didnt say they would lie for painpool but its gotta be neutral to both party's.Sore has just posted that he asked 2 guy's in a pool hall there opion,maybe they were drunk,I dont know or give a crap but the right way would be to send it to a cuemaker and let him look at it.
 
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Cue Addicts

They have had more cues than probably any of us put together. I am in no way close to them and they will tell the truth. Even if I don't like it. It is the fair solution. I deserve this after all this stuff he has said. He needs to prove it. Scott is honest and so is Russ. They still are human and may not be able to give a true 100% un bias opionion. Thats all I am asking for. Thanx Aaron 815-243-1101
 
Actually the bottom line is that the customer is not satisfied. Period. End of story. Refund whatever would be appropriate and let him take it to someone else. No one is going to win this one.
 
I will personally vouch for Sean at CueAddicts, he is definitely an expert at looking at cues and would give an accurate and unbiased account of the finish. Since Aaron is willing to pay for the shipping and the cost to have someone look at the cue, it would be a simple matter to send the cue to Sean and then he could send it to Russ or whoever to have it refinished.

I am a personal friend of Andy Gilbert, and I am sure he would take a look and give an honest opinion on the cue and would refinish the cue as good or better than anyone in the world.
 
cuedoctor said:
Keep Dreaming!!!!Yeah,send it to the guys who have only supported you during all your problems.Ok,send it to RUSS then and let him be the judge.thats about as fair as it can get.This just keeps getting better. Maybe Sore is wrong but sending it to russ is the answer,not your pals:D
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I tend to agree, though I can see why Aarron wouldn't want Scot Sherbine to look at it. From what I've seen from Mr. Sherbine is he is fair, and I've only seen one question about his work and he handled it very very well unlike Painpool. Sending it to someone of Painpools choosing shouldn't even be a option, and since proficent offers a escrow service I would think it would be a logical choice. Only down fall is he is a competitor of Painpools in a sense. I doubt though that painpool is hurting them much in the all important wallet area. They just have too good of a reputation at this point that yet another repair person should hurt their business much.

Why not simply call Scot and see if he's even willing to be involved? You should get a sense of wether or not he can be impartial from talking with him.

Of course handling a unhappy customer this way is asinine imho. I work in a service industry, and could never in my farthest imagination even consider handling a unhappy customer this way. Right or wrong in my work the customer has to be happy with the outcome even if I'm not.
 
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Wazted said:
Actually the bottom line is that the customer is not satisfied. Period. End of story. Refund whatever would be appropriate and let him take it to someone else. No one is going to win this one.
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That is a very simplistic and flawed way of looking at this situation. If someone is completely unreasonable and tells others on a public forum about a problem then I feel that the person who did the work should have a chance to prove them wrong.

I am not saying that Sore is being unreasonable, I haven't seen the cue but letting an unbiased person look at the cue and either prove someone right or wrong is completely fair.
 
Until Sore posts pictures of the alleged flaws I think comments and choices of evaluators should be kept to a minimum as this is already getting severely out of hand.
 
Well

He said the job is messed up and it is not. Thats the best I can do. Him being satisfied in another issue by it's self. You con not make some people happy. He has a bad taste in his mouth and he can not see it with clear eyes. He has set out to hurt me and I want the truth exploited. The job is very good I know it. It is not opinoin, It's a fact. If I screwed it up it would not have left and If I did I would apoligize and fess up. BUT I DID NOT SCREW IT UP! PERIOD!! Thanx Aaron 815-243-1101
 
Sean would be ok,but he may not want to get involved.Photos of sores complaints later should help but this whole transaction is not good for painpool, but those who have done business with him will be there own judge,personally I havent seen arrons work but thats only half the business,.Maybe just give sore back what ever he paid minus pain's shipping to russ for the signature and let sore take it else where but this is a public relations nightmare for painpool IMO.
 
Wazted said:
C'mon..second opinions are ALWAYS given by someone else that does the work also. Thats why expert witnesses are actually experts..they do or have done the job themselves before. Obviously the only people competent to say whether a refinish job is up to par is someone who actually refinishes, don't you think?
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I think a respected dealer would also be qualified.
 
These Photos won't fly

Sore_Aintya said:
What part of, "I will send it to Scott Sherbine" didn't you understand?
I agree I could make photos looks like the issues I mentioned, however once a person holds the cue in their hands and sees the problems are under the clear, well we all know what to think then.:rolleyes:

You called me out Aaron, Im at the plate, your move.
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He even admitted he can make them look about any way he pleases. It must be inspected and after him dragging me through the MUdd I deserve it!
 
And that was my point. No one is going to win this. I am sure Painpool has lost potential customers based on this...a hell of a lot more lost dollars than an original.."Damn, I am sorry. What can I do for you to make this right in your eyes." reply back at the start. Business is business...regardless of "right" or "wrong" it is the business owner that loses in a public forum most of the time.
 
Smorgass Bored said:
Can't any of you people READ ? SA wants to have his cue RE-re-finished and he wants to send it to one of the two people that he mentioned in his post. I was reading these posts out loud and my cat was nodding her head in understanding agreement. What is wrong with YOUR reading comprehension ? sheeeeeeesh !

Doug


Please re-read what SA said:
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Doug....there is absolutely NOTHING wrong with MY reading comprehension!! I was a solid 4.0 in English during my entire schooling, and a Journalism major to boot.....trust me, my comprehension is just fine.

I was simply trying to offer up a viable alternative that might be MUTUALLY ACCEPTABLE to BOTH parties, and only for the sake of resolving the issue, for US, here.

Bottom-line is, Sore can send HIS cue to whomever he wishes, for both the evaluation and the re-refinish. It is totally his option. And I would support whatever route he chose to take, as he is the one who needs, ultimately, to be HAPPY.

Aaron needs to understand...as it is a fact of business...that you cannot make everyone happy all the time. I have owned my own business and managed a few, so I know of what I speak. I was fortunate that if I had even a hint of discontentment, I was already 'Johnny-on-the-spot' to go the extra, extra mile to insure that I did ultimately have a happy customer. The trick is to 'nip it in the bud'....and it usually turns out just fine. For me, it was always worth eating the loss with a smile, for the trade-off of positive word-of-mouth.

Lisa
 
This entire situation is so blown out of proportion its no longer funny. From name calling, and "he said this, no I said this" crap.... its like elementary school.
If sore was unhappy with the cue, talk to Aaron and try to work it out. If no resolution is reached..... a simple "I recently got my cue refinished by Painpool and didnt like it, wouldnt do it again" statement is enough. It shouldnt evolve into people taking sides, or badmouthing each other.
Come on people.... cant we all just get along???? :eek:
Taking anything like this before a public forum..... is looking for trouble. And usually both people come out of it smelling not so rosey.
Just a thought..
Chuck
 
runscott said:
There are a lot of people here who absolutely love Aaron Painter -
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i just wanted to comment about this particular comment you made because i have never seen painter's work. i'm just commenting on what you and the OP have posted......

most people don't know how to see, especially when it comes to details of craftsmanship. if one is not used to seeing art, then one will not discern imperfections. the OP's comment about the gap on top/below the wrap is a classic cuemaker/repairer faux pas if they're not ABSOLUTELY flush and it tells me the OP is "taking out his magnifying lens"....good for him!

from reading the OP's post, it is quite clear he inspected the cue with a detail oriented and discriminating eye. he sees what he sees and that's that. whether esperitu screwed up is another story.
 
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In my humble opinion Sore your better off just chalking this whole thing up to lesson learned. Yes it cost you $150.00 and you were unhappy with the results. Send it to Scott or the original maker if he'll touch it after some body else has worked on it and pay for a good refinish. In the end you will get your cue back to you faster and the only thing that may give you solitude in all of this is that Pain has lost an huge untold amount of money more than you in future bussiness that he will never see.
 
cubswin said:
I tend to agree, though I can see why Aarron wouldn't want Scott Sherbine to look at it. From what I've seen from Mr. Sherbine is he is fair, and I've only seen one question about his work and he handled it very very well unlike Painpool. Sending it to someone of Painpools choosing shouldn't even be a option, and since proficent offers a escrow service I would think it would be a logical choice. Only down fall is he is a competitor of Painpools in a sense. I doubt though that painpool is hurting them much in the all important wallet area. They just have too good of a reputation at this point that yet another repair person should hurt their business much.

Why not simply call Scott and see if he's even willing to be involved? You should get a sense of wether or not he can be impartial from talking with him.

Of course handling a unhappy customer this way is asinine imho. I work in a service industry, and could never in my farthest imagination even consider handling a unhappy customer this way. Right or wrong in my work the customer has to be happy with the outcome even if I'm not.
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I am pretty sure that Scot wants nothing to do with this thread, although he would refinish the cue for sure. He's on about a 7 to 10 day turn around at the moment.

Chris
 
Everybody involved within this thread needs to cool it.


The language and the tone needs to be kept civil at all times......come on!
 
TATE said:
I am pretty sure that Scot wants nothing to do with this thread, although he would refinish the cue for sure. He's on about a 7 to 10 day turn around at the moment.

Chris
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I doubt Scot (one "T") or Russ (two "S's") or Sean (one "S" and one "N") or anyone wants to mess with this mess at this point.
 
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