I recommend just call Laurie @ S/W shop,Question for you SouthWest experts. If you have SouthWest refinish and or make shafts, what is the turnaround time? Just curious always wondered. Thank you guys.
Great service….I emailed Laurie at SWC a few months ago... she said SW is not accepting any refinish work, at this time... see attached email...
It'd be worse if they took it in and take years to finish it..Great service….![]()
Very true... it is simply impossible for the extremely small staff to do things like refinish, etc.It'd be worse if they took it in and take years to finish it..
There are plenty of cue makers who have just as good of finish as SW.
I don't know. As far as refinishing Proficientbilliards.com is great. They've done a handful of SouthWest cues with no complaints and no mention of value. I've seen Tascarella do refinish and shaft work on a number of other custom cues that turned out way better than expected, just plain fantastic. If Scott Erwin refinished a Szamboti would it hurt the value? If you look at the cue not knowing who did the work and everything is fine does it matter? My two cents.If I was the original owner, I would want to get a service for my product from who made it or at least authorized by the maker to serve the product.
When it comes to Southwest, I have a feeling that if someone else refinishes the cue, it’ll hurt its value.
If I’m the original owner than I don’t have the right to demand such a thing.
There should be a separate line for service.
A separate line for service would be nice. But the unfortunate reality is it's nearly impossible to find good help, particularly in jobs outside of an office setting. Skilled labor or even a good employee who shows up and is willing to learn... Good luck. And based on Bamacues's post above, Southwest is dealing with a lack of good help.If I was the original owner, I would want to get a service for my product from who made it or at least authorized by the maker to serve the product.
When it comes to Southwest, I have a feeling that if someone else refinishes the cue, it’ll hurt its value.
If I’m the original owner than I don’t have the right to demand such a thing.
There should be a separate line for service.
I would give anything to work for SouthWest. I'm not looking for discounts. I'm not looking for credibility. I would give it my best efforts. They're doing fine I'm sure but hopefully they'll get caught up.A separate line for service would be nice. But the unfortunate reality is it's nearly impossible to find good help, particularly in jobs outside of an office setting. Skilled labor or even a good employee who shows up and is willing to learn... Good luck. And based on Bamacues's post above, Southwest is dealing with a lack of good help.
As far as refinishing goes, as long as the refinish work was done by a competent and and respected person or business, I wouldn't care one way or the other. Let's face it, if a cue has needed a refinish it's been played. And probably a lot. So we're already out of closet queen price territory. Any potential difference in resale price due to a non-Southwest refinish is going to get absorbed by that. I guess the way I look at it is if you have do ask if it's been refinished and/or by who, does it really matter? Of course, this is just my opinion and I'd never knock anyone for wanting the refinish done by Southwest. It's just not something I'd lose any sleep over.