Ken,
As you well know, the reason those people won't come out and support you or say anything publicly is because they think it will affect whether or not they'll get their cue that's on order with cuemaker X, Y, and Z (feel free to insert/imagine whatever big name makers here). And that's the sad truth about the custom cue industry.
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Completely agree.
Some people will take to the forums and any other means they have to (rightfully) slam the cuemaker.
Others will tell you how a great a guy he is or just keep their mouths shut because.... they don't want to lose their shot at a cue from the same guy. And for the guys with LOTS of money, you'll hardly ever see this happening because the cuemaker KNOWS that's money in his pocket, in many cases, several times over. To this day, I'm still SHOCKED that Tony Z. would rake guys like Tommy (wawa), Tikkler, and others when those are guys that are often repeat buyers with LOTS to spend. Talk about dumb.
But you'll see situations like this more and more because:
1) there are like a dozen new "cuemakers" virtually every day taking new orders they may not be ready for
2) Its easy to rip off a few faceless people several STATES away over several hundred bucks
3) Its easy when there are hundreds of others who will say "There's two sides to every story! So-an-so always did right by me
4) Others keep their mouths shut because they don't want to make waves and risk not getting their order