The Cue Club and Best Billiards -- A Brief Tale of Two Las Vegas Pool Rooms

lfigueroa said:
Vagabond, it was good seeing you too.

However: I am not buying your explanation about the special and the reason is that I brought up the special daytime rate to her the last day I was there paying up. Clearly I caught her off guard and rather than say, "Oh, it's not in effect when big tournaments are in town" *she said nothing.* Not a word.

I asked her a second time, point blank, "Why didn't you tell about it (the $8 daytime special rate)?" and again, *she said nothing.*

Now maybe this is a nice, little, neat explanation, and maybe they'll even implement it in the future. But she had a chance to tell me why, was caught flat-footed, and couldn't come up with anything. So I'm not buying it.

Lou Figueroa
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The day rate at Cue Club is off during the tournaments. That's been the case in the past. Not just the visitors go on hourly then. The regulars do too.

In terms of the houseperson's response, this could well be a single person problem rather than an entire room problem, don't you think?
 
I play at two local rooms. One, for over a year, I play for a monthly membership for unlimited table time (this is how input 1850 hours table time last year). The other place I haven't played at for over a year.

Going there some much, I got to see the real attitude of the owners. Seldom were they there and when they were, the attitude was not very friendly to me. The employee that work there don't even play pool and have no real interest about the game or the players. I no longer have a membership there for the this reason. Neither owner plays pool.

So, I go the other place that I haven't been to in over a year, and they guy behind the counter was like "Where ya been, good to see ya, not be a stranger" and so on. Plus the owner and some of the employees play pool.

I go back there again after a week away, seem response "Where ya been, don't be a stranger....."

Day and night. The first place are owners that don't really care about the sport, about the people that come to play. The second, well I'll be getting a monthly membership there. See if I can break the 2000 hour mark this year.

The feeling I get is that sense that are not that many rooms in this area, they got a lock on the market so too speak. That's not wise business sense.

In other words, its not only in LV that type of experience of two difference rooms can happen.
 
risky biz said:
The day rate at Cue Club is off during the tournaments. That's been the case in the past. Not just the visitors go on hourly then. The regulars do too.

In terms of the houseperson's response, this could well be a single person problem rather than an entire room problem, don't you think?
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The woman was not a new employee and any kind of semi-logical explanation would have made me happy. She didn't provide one so, for the time that I was there, for three consecutive days, it is an entire room problem.

Lou Figueroa
 
risky biz said:
If there isn't any day rate at Cue Club when the tournaments are in town explain how he got robbed.
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I was being totally facetious. I suggested earlier in this thread that Lou was giving the counter girl a hard time for no reason at all -- giving her a pompous attitude and my post was deleted. Everyone jumped on his cookies about how he was wronged except for me.

Now, it seems as though I was a correct after all.
 
kvinbrwr said:
Lou

I don't get it. If you were there between the hours of the special rate how is it you didn't qualify for the special rates? You have to ask? You have to let them know? Huh ? Its their rates if that's what they charge between those hours how can they charge you more?

Thanks

Kevin
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The deal with the "$8 Day rate is you have to pay that in advance before you start play"
I don't know why they did not ask you when you got the balls if you want the day rate or to be place on time.........
 
SpiderWebComm said:
C'mon everyone -- Cue Club obviously robbed Lou.
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Look let me settle this.........
Right I live in Vegas play out of the Cue Club for leagues & golf game.
The day rate must be paid in advance or you go one time.
Henry (the owner) during the BCA DOSE NOT offer the day rate. Personally I fell it's a bad policy but that being said it's his business.
(However they should take the time to remove the day rate sign during the BCA to avoid any confusion)
Every other part of the year the day rate is $8 for unlimited play between 8am - 7pm. Cue Club has the best day rate in town.
I believe Pool Sharks 8am - 5pm & Best is like 8am - 4pm roughly.
 
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The Kiss said:
I think any place i have ever played in that had a special you had to ask for the special or pay up front. If you were a regular they would put you on the special automatically. First time in a room nobody told me either.

The special is a double edged sword for rooms, they might make some up on volume, but they certainly lose money over normal rates, especially since your regulars don't spend much money on anything beside pool and drink your free coffee
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Exactly....and the 2nd part there explains the first part, i.e. why flat rates are sometimes not advertised.

Flat rates are terrible for pool halls and counterproductive.
 
jmurphy said:
Look let me settle this.........
Right I live in Vegas play out of the Cue Club for leagues & golf game.
The day rate must be paid in advance or you go one time.
Henry (the owner) during the BCA DOSE NOT offer the day rate. Personally I fell it's a bad policy but that being said it's his business.
(However they should take the time to remove the day rate sign during the BCA to avoid any confusion)
Every other part of the year the day rate is $8 for unlimited play between 8am - 7pm. Cue Club has the best day rate in town.
I believe Pool Sharks 8am - 5pm & Best is like 8am - 4pm roughly.
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This is exactly what I was thinking but didn't bring it up because I didn't know if they left the notice up or not on this particular occasion. I know they have left it up in the past. It probably was left up and is poor management. The girl probably just didn't want to get in an argument about the notice still being up when she was required to charge hourly so she just remained closemouthed about it.

BTW, the other rooms don't pull off their day rate during tournaments but I don't blame Cue Club for not offering a day rate to patrons who will only be here one week or so. Day rates are meant to build a steady, regular, daily or weekly clientele. That's the only way they have a chance of the policy breaking even. The casinos here, by the way, have special rates for locals, too, for the same reason.

Also, the rooms go to the expense of putting new cloth on the tables each year for when the tournaments are in town just for the benefit of the visitors. But shorttimers want a daily rate, too? What's next- free bottled water?
 
SpiderWebComm said:
I was being totally facetious. I suggested earlier in this thread that Lou was giving the counter girl a hard time for no reason at all -- giving her a pompous attitude and my post was deleted. Everyone jumped on his cookies about how he was wronged except for me.

Now, it seems as though I was a correct after all.
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Oh, OK. I think he's got a beef if the day rate posting was left up but there is probably a good explanation why the girl at the counter behaved the way she did. If the posted rate was left up management is at fault, not her. Give her a break. There is usually more than one explanation for most things that happen.
 
risky biz said:
Also, the rooms go to the expense of putting new cloth on the tables each year for when the tournaments are in town just for the benefit of the visitors. But shorttimers want a daily rate, too? What's next- free bottled water?
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You are right, the Cue Club does have Ernesto recover the tables just before the BCA each year.
 
Whoooo....sounds like you can get just about anything you want and possibly some things you don't want in one city block...

vagabond said:
I like the neighborhood of Cue club. Next door on the right hand side you have a El Salvadorian restaurant that serves great PAPUSSA s. Next to it is a gay bath house and those customers don`t cause any problems to any. On to the left you have the world famous Thai restaurant which is visited by many tourists. You have a Indian restaurant also next door. On the east side of the square you have the world famous GREEN DOOR which is an Orgy place for swingers. we have mexican,japanese, Korean retsurants also in the square. We have a Mexican dance club. On the south side of the square you have some clothing & tuxedo rental places. You have one and only night club for Trans sexuals. In that square you have whatever you want. I like that neighborhood for food and pool. Lots of good players hang out at cue club.

By the way, the home less people that bother u in the parking lot are from Ohio.:thumbup::cool::thumbup:
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jmurphy said:
I don't know why they did not ask you when you got the balls if you want the day rate or to be place on time.........
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Because they use the day rate to draw people in. The rule that you have to ask is a hedge. If you all ready come in without knowing about the special, well, your all ready there. Kind of like coupons, you must present them at the check out counter. Or special discount codes when you rent a car.

Remember, the goal of most business' is to make money.

So if Lou asked for the special he would have spent $24 for the (3) days.

By not asking for the special he spent $54 for the (3) days.

This equals $30 dropping to the bottom line.
 
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sounds like you caught her on a bad day, or week!

lfigueroa said:
Hu, the woman at the CC has been there for a long time, I remember her from a previous trip. And I did tip the very nice woman at the counter at Best Billiards. I usually tip the guys at my regular room too.

Lou Figueroa
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Lou,

With the added information it seems that the CC does take advantage of the yearly feeding frenzy just like the hotels often do for big events other places. Taking down the signs and being polite about it seems like it would be the smart thing to do. I suspect that regulars still quietly get the special and they only charge the furrinners in town for the tournament full rates.

Hu
 
Hungarian said:
Because they use the day rate to draw people in. The rule that you have to ask is a hedge. If you all ready come in without knowing about the special, well, your all ready there. Kind of like coupons, you must present them at the check out counter. Or special discount codes when you rent a car.

Remember, the goal of most business' is to make money.

So if Lou asked for the special he would have spent $24 for the (3) days.

By not asking for the special he spent $54 for the (3) days.

This equals $30 dropping to the bottom line.
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Charging an unknowing customer more money might work in the short run but once a customer catches on that they've been overcharged, they will understandably try to get even by taking their business somewhere else.

The CC not only lost a customer in Lou, they've generated bad press for themselves which will cost them hundreds of dollars over time.
 
PoolSharkAllen said:
Charging an unknowing customer more money might work in the short run but once a customer catches on that they've been overcharged, they will understandably try to get even by taking their business somewhere else.

The CC not only lost a customer in Lou, they've generated bad press for themselves which will cost them hundreds of dollars over time.
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I don't disagree.
 
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