Greg Sullivan and the Diamond crews were all there before, during and after the duration of US Open 9 Ball where Raj had this complaint. Not even once did he say a peep to those who really matter! At one time he stood less than 5 ft away from Greg Sullivan, but he just hid behind his own private facebook and his fans to talk trash...
S.
This is true.
I remember at DCC when i had to rifle in a ball on a diamond smart table, only to have it hit the bottom of the pocket, and bounce straight out onto the floor, which cost me the match.
After looking at how the pocket was designed and seeing that it was basically flat at the bottom of the hole, I IMMEDIATELY went over to diamond and was mid complaint, when they finished my sentence for me.
I was like, "um, excuse me, i just had to spear a ball in during my match, and..." (they finished my sentence with) "and the ball bounced out of the pocket?"
I said "Yeah"
"We've had several complaints about that issue, we're gonna look at it when we get the chance, but there is nothing we can really do about it right now, except say sorry"
That kind of ended my complaint on the spot.
Years later, i made it a point to rifle balls in on a diamond multiple times from close up and not one single ball popped out.
When the Diamond smart table first came out, the rails were truly terrible and balls were flying in the air all over the place, and EVERYTHING banked short, like BY A MILE short.
I'm sure people complained, and they changed the rails to Artemis and although the rails stayed pretty bouncy, at least they didn't play like the pinball machines they were when they first came out. I have no idea if they have changed the rails since then.
I'm sure if enough people complained, they might do something of about the rails, but i would think that now, they kind of like the whole "Diamonized" aspect to their equipment.