I'd honestly report this to the organization. This isn't how the game is meant to be played and I'm sure they wouldn't want bad experiences like this to taint their name/brand. 20 minutes isn't long enough to outrun a handicap meant for 30 minute matches, and they are delivering a shitty version that definitely makes the brand look very bad.
I'd guess if you were actually playing 20 minutes you would have had to spot 2 because you can't outrun 4 in 20 minutes. Bad TD who really needs reported for violating the rules. Not as a punitive thing but it severely broke the rule set. The rules are pretty much all important and if you start changing one thing it no longer works.
