Several years ago, I had some pictures from the seller of a Tasc, which I really liked the looks of, but it was bumper-less and the specs were not to my liking. About six months later, I decided to order a Tasc, and I sent Tascarella the pictures of the cue I liked via email, and I asked if I could have that cue built with a 1.29" butt along with a bumper, and whoever I corresponded with blew a gasket. I was told I had to send them a letter with every detail of the cue construction. I'm not a cue maker, and I don't know how to build a cue, I just wanted a cue with a fat butt. I'm not sure why the sharp pictures and the request for a 1.29" butt and a bumper weren't enough detail from a non cue building customer. I was expecting them to say something like, "The pictures will make it easy to know exactly what you want, please send us $X deposit and we'll put you on the list." Because I didn't know what to write in the letter (describe the pictures?), I ended up not ordering a cue from them.
Player awareness.