Here is my recent experience with Glen:
Yesterday afternoon I sent him a PM asking for his email, I have a table that need some unique work and knew he had a great reputation on here. A few hours later he responded with his email. I sent him a long message detailing what I wanted to do with the table I have, and tried my best to explain everything with my very limited knowledge and vocabulary pertaining to pool table parts.
He responded to my email quickly with a question, and before I could even answer he called my cell phone. This was at 10:30pm California time last night. He was very professional, spent a good 10 to 15 minutes on the phone talking about the table with me, and recommended a local mechanic as he is not going to be spending enough time on Nor Cal any time soon to do the job.
A few hours later I read this thread.
Thank you Glen for getting me going in the right direction, spending the time talking to me about a job you had no intention of getting or benefiting from, and being an all around nice and professional person! I wish you luck in the future, and would be more than happy to help you wade through the fog if you do stop through my area.
I didn't have the time or patience to read more than page 1 of this thread, but this is my one and only RKC experience, thought I would share it here since I was going to post a thank you message at some point anyways.