Would You Return / Accept A Return of a Cue If

worktheknight

worktheknight

AzB Silver Member
Silver Member
Ebay member closed the return and left nice feedback as well as I did for him. I think he realized that he should not have chalked and shot with this brand new cue.
Thanks Everyone for your responses. Who knows, maybe he is a az billiard member also. I don't know.


I was contacted by a Ebay Customer about a Cue I had posted on ebay. I answered his questions and then he contacted the Cue Maker to get more questions answered. He then made an offer that automatically was accepted and he paid for it. I shipped the cue the same day. There was a complete description and 7 photo's.

Here is a copy of the reason he filed for a return.

Reason for return
Just didn't like it

Comments

Hey Chuck , I received the Joss and found that it isn t as appealing in person as it is in the photo s on EBAY . I had league last night , but waited until the matches were over ( due to playoffs) to try the Que .After the matches , I did chalk it and ran three racks with it . The cue showed up undamaged and remains that way . Its an awesome cue , just not for me

-----------------------

I try my best to be straight forward, give detail, photo's and all that. I am just a little...... well...... Wow. If I receive the cue back, I will post it as the truth that the cue has a few games on it, but, will post it as " used ". This is one of two cues of this design that exists in the world and I'm not thrilled about losing the little profit that was in the cue as now there's even less than a llittle profit in it, lol.
I am sure that I may come off as whining a little, but, maybe I am.

# 1 My question is: Would you send a cue back that if you purchased it and the cue didn't appeal to you in person as much as the 7 photo's ??

# 2 Question: Would you accept the cue back if someone wanted to send the cue back if it didn't appeal to the customer in person as much as the 7 photo's.

Just curious and of course, this is not the end of the world, that's for sure, but really,
it's just getting weirder.

Thanks
 
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I think your return obligations would be defined by the auction's terms. Not what you or I or the AZB think about it.

Does the guy's history give indication of similar actions?

I would contact eBay to see if there is any obligation to accommodate the return, based on his reason. I might also look at his purchase history and and ask prior cue sellers- if there are any- if he did the same to them.

You have legitimate concern that the cue may not be in the condition it left you, once it makes it back.
 
When you place an eBay sale you're given the option to allow returns. If you don't allow them then "not liking" the item is not grounds for a return.

Your time is $. If I was the buyer, I would not only feel like an idiot for asking to return the cue and would also expect to pay a return fee for the extra time and materials it's going to take to re-sell the item...

For the most part buyers remorse is only allowed in retail
 
Yeah, all comes down to if it was listed with returns accepted. Even then, the fact that it's used now could negate the return option.

With cues there is definitely something about finding one you like and you can't always tell from photos, but I speak more to balance and feel in hand then just looks. I have clarified before buying a cue that I could return it if it arrived and I just didn't like it, but that was always something I brought up during the purchase.

When I lost things on eBay I do it without the returns accepted, if someone has a legit problem after a sale I'll always help them out if reasonable and even take a return in some cases, I just don't want to give people the idea that I operate like a store and they can return anything for any reason because that isn't the case.
 
As a seller on Ebay, you are at a read disadvantage. The rules cover and protect buyers way more than they do the sellers. You barely have a leg to stand on when issues arise.

I would just return the money after you received the cue and move on with life. In the long run, it is just not worth the headache and time it takes to get anything done through Ebay. Do not refund the money until you have the cue in your hands and had time to inspect it.
 
SC02GTP said:
As a seller on Ebay, you are at a read disadvantage. The rules cover and protect buyers way more than they do the sellers. You barely have a leg to stand on when issues arise.

I would just return the money after you received the cue and move on with life. In the long run, it is just not worth the headache and time it takes to get anything done through Ebay. Do not refund the money until you have the cue in your hands and had time to inspect it.
Click to expand...

Not me. I'd tell them NO. I'm not a "try and buy" retailer. You see something you like, buy it, and it's not for you.. TOUGH. You don't like it, then YOU put it up for sale then and do all the leg work.

Not liking something you buy on eBay is NOT grounds for EBay to get involved in a return. The item has to be "not as described" for EBay to back the buyer...

Now of course someone can "claim" that there is an issue when there actually isn't and probably get Ebay on their side. You can't control that. So make sure you keep track of the things you CAN control like all correspondence with the buyer in case you need to defend an action like this...
 
No chance. You sold him a brand new cue that he now used. There was NOT a problem with the cue.

Either tell him to pound sand (the nice way) or say that you will take it back with a 20% re-stocking fee or something similar. If he does not like your re-stocking fee, he can then sell it on his own if he wants to.

Of course, this is assuming you did not choose the "returns accepted" option on Ebay.
 
I never take money up front........ when the cue is finished......... if you don't want it ......... no problem...........

If you buy a cue from me... you have one week to change your mind and send it back for a full refund............. minus shipping......... and minus $50 for each ding in the finish....

Kim
 
skins said:
expect to pay a return fee for the extra time and materials it's going to take to re-sell the item...

For the most part buyers remorse is only allowed in retail
Click to expand...

I would not want it back. If it does come back definitely assess condition and charge a fee to restore if any marks, nicks, etc. Not liking the cue is not right.
Possibly do not accept it and let eBay handle the dispute if the buyer initiates one. Maybe you'll win. Also the buyer cannot give you a poor rating because he did not like it.
 
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worktheknight said:
I was contacted by a Ebay Customer about a Cue I had posted on ebay. I answered his questions and then he contacted the Cue Maker to get more questions answered. He then made an offer that automatically was accepted and he paid for it. I shipped the cue the same day. There was a complete description and 7 photo's.

Here is a copy of the reason he filed for a return.

Reason for return
Just didn't like it

Comments

Hey Chuck , I received the Joss and found that it isn t as appealing in person as it is in the photo s on EBAY . I had league last night , but waited until the matches were over ( due to playoffs) to try the Que .After the matches , I did chalk it and ran three racks with it . The cue showed up undamaged and remains that way . Its an awesome cue , just not for me

-----------------------

I try my best to be straight forward, give detail, photo's and all that. I am just a little...... well...... Wow. If I receive the cue back, I will post it as the truth that the cue has a few games on it, but, will post it as " used ". This is one of two cues of this design that exists in the world and I'm not thrilled about losing the little profit that was in the cue as now there's even less than a llittle profit in it, lol.
I am sure that I may come off as whining a little, but, maybe I am.

# 1 My question is: Would you send a cue back that if you purchased it and the cue didn't appeal to you in person as much as the 7 photo's ??

# 2 Question: Would you accept the cue back if someone wanted to send the cue back if it didn't appeal to the customer in person as much as the 7 photo's.

Just curious and of course, this is not the end of the world, that's for sure, but really,
it's just getting weirder.

Thanks
Click to expand...
I would never send something back for that reason. If you do accept it back he will just think that is acceptable behavior and do it to someone else.

If there is nothing wrong with it I wouldn't accept a return personally but a good point was made that it may not be worth the headache

Sent from my SM-G900W8 using Tapatalk
 
Return

Sound like you delivered a new cue un-chalked and are getting back a used cue.
I/M/O there should be some discount - the buyer states it's not for him.
I am guessing he did not like the look/design etc.. If that's the case he he should have
not played with it just return it new and un-chalked.
McP
 
MCP said:
If that's the case he he should have
not played with it just return it new and un-chalked.
McP
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Done. I did that once or twice with a retailer and everyone was happy. Cost me return shipping. Did not like the cue and repacked/returned it immediately.
 
Appears to me as if someone told him the cue was not worth what he paid or he seen a cue for a cheaper price.

I would take it back minus $100 to cover any expenses needed to cover damages.

Many on line cue sellers will take back a cue providing it was only chalked using neutral colored chalk or unchalked.


Then again why did he have to try it and play with it if it didn't look as good in person? And that seems to be the issue not how it feels.

🎱
 
Nope

I would never take a cue back under these conditions or reasoning , the cue is his now and up to him to sell it. Good luck
 
Why is this even under discussion? If you choose NO RETURNS, he has to prove to paypal that it was not as described. (Which is very easy with paypal).

Just a part of selling on ebay.

Good luck

Sent from my SCH-I545 using Tapatalk
 
I allow returns - within a few days, less shipping and selling costs.

Make it a little painful for the return, make him pay shipping both ways and any ebay costs.

Ken
 
you cannot please all people

I have a try it for a FEW racks and if you are unhappy with the cue FOR ANY REASON, just return for a full and prompt refund.

to me it is simple, with a guarantee like that , more people will feel comfortable about ordering a cue.

but, I sell only cues that I make, and I think its better to lose a sale, than forcing a customer to keep a cue he hates. if you do that you will make an enemy, plus having a person talking bad about your cues, and your customer service.

I think customer service is as important as the cue.
 
I've purchased less than a dozen items on ebay and wouldn't ask to return an item unless it was seriously not as advertised or shown.

One guitar I purchased for $700+ had buckle rash on the back that wasn't shown or noted in the description...the seller agreed to a decent discount and I was satisfied.

I bought a three Ginas that were not as advertised, two weren't "straight together and apart" and one had a crack in the butt piece.

I kept them all. One of them just needed the joint re-faced and Ernie did that for me while I waited. I'm thrilled with the cue, may never sell it.

Ernie refinished another, including replacing an upgraded Ivory butt. It will probably be for sale at some point as I purchased it speculating that the Gina prices may increase a little if and when he retires.

The last one is a very pretty flame point 19A and has a slight roll in the butt and the shafts. Ernie put in on the lathe and his exact words were "it's acceptable" and "the good news is it won't get any worse".

I just can't get used to it and don't know if it's in my head or is really a problem but I won't pass it on. It's my problem and I wouldn't do that to someone unless they try it and find it acceptable.

I guess bottom line for me is ebay is a gamble and I take a chance every time I buy something, the higher the price the bigger the risk. As a seller, I'm not comfortable on ebay for exactly the chance that I'd run into a buyer like yours.

In your case, if you accept a return or are forced by ebay to accept the return, I would expect some discounted refund (10% + shipping at the least) because it's not a new, unused item (by the buyers own communication).

Good luck.

Tony C
 
I resell items on Ebay as a fulltime job, if you don't accept the return you can end up with a buyer unresolved defect and if you get three of those you will be permanently banned from Ebay. If you or anyone in your household has other accounts they can likely be banned also.

Next month they have a lot of changes coming as far as defects work so it may or may not be different then but Ebay is all about buyer protection.
 
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