?? Cue Arrived not as ordered ??

stevekur1

stevekur1

The "COMMISH"
Silver Member
Hey Guys,

I Have a question regarding a friend of mine that recently ordered a cue from a very reputable cue maker, and it did not show as ordered.


First off the cue was ordered with a Black Lizard Wrap & and the cue showed up with a Black Linen Wrap with white Speck.

Do you:

A - Contact the cue maker asking for refund of cost of wrap
B - Send the cue back to him to rectify the problem, In turn you lose in the shipping cost
C - Bite the bullet and just pay to have the wrap put on


Second of all, the cue shows up after inspection it is found that the finish has scratches in it.

Do you:

A - Ship the cue back for new re-finish, again losing in shipping
B - Have him Reinburse you the cost of new finish
C - Bite the bullet and have someone else refinish it.


After all of this do you just send the cue back and have him build you a whole new cue to specifications.

IMHO, if you have the work done by another cue maker it is no longer an original by the cue maker that built it.


Gimme some feedback on what should be done

Thanks
Steve

***** Out of respect for both parties i left all names out of this post ****
 
lol

My Opinion is

A. Go to his house and beat the crap out of him.
B. Pee On his body when finished
C. Steal all the cues in his shop
D. Set Shop On Fire
E. Leave

*** Everyone leaves that last part out DONT FORGET TO LEAVE***


lol lol

Thanks Steve the situation is going to be rectified.

Charlie
 
I'd take it up with the cue maker and have him refinish and rewrap it and ask for him to cover the cost of shipping to his shop and back to him.
 
If you have a written and agreed upon order, then the cue should be as stated in the order. If the order was verbal, then I can see black "linen" and black "lizard" possibly getting misinterpreted. As in all buyer/seller situations, your friend should call the cue builder and discuss the order.

Chris
 
I would definatly call and discuss it with the cuemaker. You will most likely find out it was a simple mistake.
 
if you send it back to get it re finished, you may as well get it re wrapped too since you have to take the wrap off to re finish it. but, i would talk to the cue maker and let him know it did not arrive as ordered.
 
Just call the guy up & explain the situation. It may be just a misunderstanding. If he's a reputable builder then he's likely not the kind of ass that would purposefully ship out the cue knowing it's wrong. He'll likely feel like an idiot, a bit embarassed, & do anything he can to make your friend happy.
 
discussed

qbilder said:
Just call the guy up & explain the situation. It may be just a misunderstanding. If he's a reputable builder then he's likely not the kind of ass that would purposefully ship out the cue knowing it's wrong. He'll likely feel like an idiot, a bit embarassed, & do anything he can to make your friend happy.
Click to expand...

I called up the cue maker who will remain nameless and explained the situation he then tried to argue the point with me and say that my girlfriend ordered a linen wrap with white spec.

So i sincerely replied with all due respect Mr. ---- my girlfriend doenst know enough about cues to order that considering she was taking the specs from me and I know what I ordered.

The scratch issue came up when I brought the cue to Mike Morgan (Miller) here in NY to be rewrapped with a beautiful high gloss black gator wrap. He noticed the two scratches in the forearm.

in truth at that moment i was very tempted to ship the cue back and ask for a refund but Mike told me he could take care of it so im trusting him to do a good job which he always does.

So in a few days I will have pics of my christmas cue hopefully.
 
stevekur1 said:
Hey Guys,

I Have a question regarding a friend of mine that recently ordered a cue from a very reputable cue maker, and it did not show as ordered.


First off the cue was ordered with a Black Lizard Wrap & and the cue showed up with a Black Linen Wrap with white Speck.

Do you:

A - Contact the cue maker asking for refund of cost of wrap
B - Send the cue back to him to rectify the problem, In turn you lose in the shipping cost
C - Bite the bullet and just pay to have the wrap put on


Second of all, the cue shows up after inspection it is found that the finish has scratches in it.

Do you:

A - Ship the cue back for new re-finish, again losing in shipping
B - Have him Reinburse you the cost of new finish
C - Bite the bullet and have someone else refinish it.


After all of this do you just send the cue back and have him build you a whole new cue to specifications.

IMHO, if you have the work done by another cue maker it is no longer an original by the cue maker that built it.


Gimme some feedback on what should be done

Thanks
Steve

***** Out of respect for both parties i left all names out of this post ****
Click to expand...

Your friend should have contacted the cue maker upon receipt of the cue. Any reputable cue maker would correct any such problems with little said, if it was agreed to when the order for the cue was placed. As for the scratches, without seeing any photo's, one would have to assume that they were possible shipping damage.
 
In regards to the scratches when the cue was shipped it was shipped in a plastic cue bag as is common however this bag did not have the section for the butt and the shaft they were just put into one section together. My guess is that this caused them to rub. LIke i said Mike Miller here in NY has the cue in his possesion and I trust him to do a great job and a great job on the monster I have coming from him. That one however is top secret lol lol FOR NOW !!!!!!!!!
 
I've had two cues built. And in both cases, I've found that these gentlemen are concerned with what leaves their shop. In both cases, little things came up, but all the issues were solved by discussing it with the cuebuilders.

Give the guy a call. I bet it gets worked out.
 
Customer service can go both ways (to some degree) in a situation were either party is unhappy with a product. If the buyer is unhappy his first communication should be with the seller/distributor/builder of the product. It is then the responsibility of that entity to respond to the issue and hopefully make the situation satisfactory to the buyer. It is unclear if that occured as you stated you had a conversation with the builder and (you said, she said,and then he said) that the cue order was inaccurate. From this point it is somewhat unclear as to what happened. Did he refuse to correct the situation or did you choose to take it elsewhere? I am just curious regarding the cuemakers response and your decision to go elsewhere. Not siding with either of you.
 
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I'd say

your probably 'not too bright' to let a girlfriend order a cue for you. I mean, what were you thinking? .... seesh :frown:

And anyone that doesn't get a written order receipt with listed specs is not too bright either.
 
Snapshot9 said:
your probably 'not too bright' to let a girlfriend order a cue for you. I mean, what were you thinking? .... seesh :frown:

And anyone that doesn't get a written order receipt with listed specs is not too bright either.
Click to expand...

What he said!!!
 
Are you insane?

Snapshot9 said:
your probably 'not too bright' to let a girlfriend order a cue for you. I mean, what were you thinking? .... seesh :frown:

And anyone that doesn't get a written order receipt with listed specs is not too bright either.
Click to expand...

First off Im going to take the high road and not drive to your house an burn it to to the ground because that would be wrong so AZ moderators can be happy Im taking the high road.

my girlfriend is a phenomenal person who wanted to do something sweet for me for XMAS.

And what i was thinking was that I had no idea she was doing it until christmas came and she was using specs i had told her when I was thinking about ordering the cue myself. Turns out she had written them down and I had no idea.

So the moral of the story is I suggest you back off as you obviously have nothing constructive to say.
 
Response

quedup said:
Customer service can go both ways (to some degree) in a situation were either party is unhappy with a product. If the buyer is unhappy his first communication should be with the seller/distributor/builder of the product. It is then the responsibility of that entity to respond to the issue and hopefully make the situation satisfactory to the buyer. It is unclear if that occured as you stated you had a conversation with the builder and (you said, she said,and then he said) that the cue order was inaccurate. From this point it is somewhat unclear as to what happened. Did he refuse to correct the situation or did you choose to take it elsewhere? I am just curious regarding the cuemakers response and your decision to go elsewhere. Not siding with either of you.
Click to expand...


I completely understand your question. When the cuemaker and I discussd the wrap after he realized his mistake and offered to make restitution. When I went to Mike Miller here in NY to have the rewrap done he noticed the scratches and told me he could get the scratches out and to leave it with him.

In regards to the scratches a message was left on the cuemakers voicemail and I have not received a response as of yet.

I am imagining a full refinish of the cue isnt necessary (hoping).

So all in all the situation is working out.
 
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