Dealing with John from JB cases

Not sure this topic is for the Wanted/For Sale thread. But to answer your question, my experience with John was great. Case still rocks after 3 years, no problems with it what so ever.
 
I'm sure John is not upset because you cannot order your case just yet.
And having a family of his own, no doubt he understands your priorities.
I make much fewer cases than John and I have trouble keeping up with
e-mails, PM's and phone calls. Try his state side Representative who post on here all the time or contact John's wife Karen. I have no doubt the end results will be worth the wait. Good luck and I hope things turn around for you.
 
FYI, John's got food poisoning, unlikely to chime in as soon as one would expect. In general, contacting him on Skype is quickest.

Greetings from Switzerland, David.
_________________

„J'ai gâché vingt ans de mes plus belles années au billard. Si c'était à refaire, je recommencerais.“ – Roger Conti
 
Really? You have lost all respect for John and had to come on here and complain because he has not replied to your request for a $35 part?

It is possible that he was only going to charge you $35 because you we're buying a case. I would t be surprised if they were more expensive by themselves.

Either way, pretty lame to come here and bad talk him for $35.
 
I had John make me an insert just like you want, for an Instroke butterfly case. He had to make one from scratch and I got mine in a month's time or a bit longer like a month and a half, I cant remember exactly.

I had to give the dimensions of the insert, did you give that to him? Shipping was a major factor in the time for mine, shipping from China takes forever sometimes.
 
I have talk to Him and he is trying to play catch up on orders.. Please don't feel he does not want do a case for you ... just go to his site and fill out the order sheet on want you, in and on the case and he will get back to you soon .. Don't give up on him he's doing the best he can .. Thanks.
 
I'm impressed you even got a response.

I've contacted both John and Mike, roughly 4 times over the past year or so and have yet to get a response.
 
JT's cuerepair said:
Seems like he is in no rush to reply to people untill they post something on here then he is more then quick to reply and act like he is more then willing to do what ever it takes to make a customer happy.

Maybe John is a little upset with the fact that I got layed off from my job and had to put a hold on a new JB case. Some times things happen in our lives that we dont have control of and this is one of them.

It seems like John is not interested in selling me an insert for my instroke case since I had to put a hold on the new JB case.

At this point I have lost all respect for John and JB cases

Can anyone share there experience dealing with Jb cases.???
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Sorry you lost your job.

You state what happened with John. Its only your side of the story, but probably accurate. You then go on with your conclusions that you managed to draw from the facts. Your first conclusion starts with "seems like", the 2nd conclusion starts with "maybe" and the 3rd back to "seems". I hope you can see that these negative conclusions you are reaching from the situation are just 3 from a possible list of 1000s of possibilities of what is really happening here.

Why you would jump to these 3 negative guesses says far more about yourself than it does about John.

I for one, am a little saddened by the new practice here on AZ of guys jumping to whatever conclusions they can dream up in their heads and attempting to skewer other members over them. John is a business man. If you don't appreciate the way he does business, don't do business with him. This deal of standing up in front of the class and tattling is just sad. Please save the "outting" in the forums for guys that are crooks.

You ask for experience with Barton. Mine was, I wanted to order a case, contacted John, he told me exactly what to do and what info to choose from. I choose, I told him, he told me how much and how to pay him, he, a month later shipped me a flawless case that was exactly to specs. It is still the case I use some 4 years later and it is still flawless.

So sorry John has responded in a fashion that doesn't suit you regarding your $35 order. Your attempt to drag him over the coals here is deplorable.

Good luck in finding work.

Kevin
 
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This is disheartening. John I'm sure does make mistakes. His reputation and actions I think warrant the benefit of the doubt.

For what it's worth, He would have to be down right terrible for me to not buy his product. IMO he makes the best cases hands down. NO BODY in my mind is even close when weighing in everything that I want out of a case. Plus his price is half that of the next guy. This is just how I look at it, it's not necessarily right.


I patiently await Mr. Barton's response.

Best,

Justin
 
John's reputation on this site is stellar however he does have his "detractors" as you can see from someone's else's post.

I'm sure he'll get to you with an answer. As a forum member pointed out earlier this does not belong in the "Wanted/for Sale" section.
 
I don't have a dog in this fight. I have not ordered anything from John, and over the years, we have had many differences of opinion on matters and have discussed them openly in the forums, as well as privately.

Whether or not you agree with John's positions on matters or not, he is the consumate business man. I believe that he "hangs out" on AZ for the simple reason that he enjoys it and enjoys the feedback that he gets, along with the fact that many of us have experience with different cases, etc, and can share some of that experience with John, although he certainly doesn't need it.

I did not see in the OP's post anywhere that he actually committed to purchase an item. I see requests for information, etc, but nowhere that a payment was made. I can certainly see where John might be slow to respond for a variety of reasons...the OP wanted an item (which John's employees might have started on, or not), only to have that order cancelled. No biggie, happens all the time, which is why John often has spare cases available on here.

What I personally find interesting is that John, the CEO of a large manufacturing company, actually took (or takes) such a personal interest and involvement in an order, even down to a $35 item. That shows a lot of interest in attempting to satisfy a customer, IMHO.

I have no idea why he has not contacted the OP, but I believe that he will, although it obviously won't be on a schedule that the OP favors. We can try to guess why that contact has not been made yet, but I am sure that John has his reasons.

Joe
 
kvinbrwr said:
Sorry you lost your job.

You state what happened with John. Its only your side of the story, but probably accurate. You then go on with your conclusions that you managed to draw from the facts. Your first conclusion starts with "seems like", the 2nd conclusion starts with "maybe" and the 3rd back to "seems". I hope you can see that these negative conclusions you are reaching from the situation are just 3 from a possible list of 1000s of possibilities of what is really happening here.

Why you would jump to these 3 negative guesses says far more about yourself than it does about John.

I for one, am a little saddened by the new practice here on AZ of guys jumping to whatever conclusions they can dream up in their heads and attempting to skewer other members over them. John is a business man. If you don't appreciate the way he does business, don't do business with him. This deal of standing up in front of the class and tattling is just sad. Please save the "outting" in the forums for guys that are crooks.

You ask for experience with Barton. Mine was, I wanted to order a case, contacted John, he told me exactly what to do and what info to choose from. I choose, I told him, he told me how much and how to pay him, he, a month later shipped me a flawless case that was exactly to specs. It is still the case I use some 4 years later and it is still flawless.

So sorry John has responded in a fashion that doesn't suit you regarding your $35 order. Your attempt to drag him over the coals here is deplorable.

Good luck in finding work.

Kevin
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Same here...Including the case purchase...
 
JT's cuerepair said:
Can anyone share the experience dealing with John from JB cases, I contacted John about three or four weeks ago. I wanted to order a Jb butterfly case. I sent the first email and waited a couple of weeks with no reply, I sent a second message and waited till he finely replyed. (I'm sure he is a busy person) I told him I wanted to order a case he gave me a price and said send payment. Later that week I got layed off from my job and had to forget about spending that kind of money on a new JB case for a while. I just could not spend that kind of money on a toy for myself when I have home,wife and kids to think about first. But was planning on ordering the case when I was back to work.. I dont think that was to hard to understand in these hard times the country is in now. Any way I sent John a message telling him I had to wait a while on the case, I told John I havae an instroke butterfly style case that I like but I dont like tha way you load the cue butt and shafts in this case. There are just like rubber bands on eack end of the devider of the case and you just slide your butt and shaft through them. I asked John if He/JB cases sold or made any kind of insert for a instroke case that would be more like the sleeves he currently makes for his JB cases.

His reply to me was yes he does make an insert for instroke cases butterfly They are $35.00 plus shipping, I can ship it to you with your new case. I replyed saying I had to hold off for now on the new case but would like to buy the insert now, I asked him if they where already made and ready to ship or does he have to make them and if so how long would it take before the insert was made and ready to ship ?

Well I have not herd back from john since, It's been about three weeks and I have send more then one message asking for a reply. I have seen some post and storys on AZ about John and his replys/customer service.
Seems like he is in no rush to reply to people untill they post something on here then he is more then quick to reply and act like he is more then willing to do what ever it takes to make a customer happy.

Maybe John is a little upset with the fact that I got layed off from my job and had to put a hold on a new JB case. Some times things happen in our lives that we dont have control of and this is one of them.

It seems like John is not interested in selling me an insert for my instroke case since I had to put a hold on the new JB case.

At this point I have lost all respect for John and JB cases, Not that his reputation was perfect to begin with, This was to be my first time dealing with John and JB cases and I can tell you It will be my last,
I would rather do business with a company that has more respect for it's customers then John and JB cases does.

Can anyone share there experience dealing with Jb cases.???
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What are you selling?
 
I dunno what's going on but it seems like a lot of noise over a $35.00 case liner.


I have never bought anything from JB. I would like to but so far I just have not been able to afford to.

I have had some extensive interaction with him on the board, by PM, and by email.

He is an overbearing, know-it-all, occasionally abrasive, long-winded, opinionated, brash, generally argumentative and insulting character that has been very friendly to me. He has helped me understand many things about case making and materials. Occasionally we have butted heads but have always ultimately risen above such nonsense.

I really don't know what is going on with this. Somebody said he is ill? I dunno.

JB is a character, but as far as I can tell his shop makes great cases and he seem to be a real contributing member of the community.

I never met the man nor bought anything from him...so maybe my opinion does not count...but I figured I would toss my two cents in. What the hell...it was an opportunity to describe John, which is always an adventure. :grin:

You there JB? Time to fire up the keyboard! :wink:



.
 
As already stated, this is in the wrong section
of this website. It should be in the main forum. That
being said, whether you're a fan of John's work or not
I'm sure everyone will agree that he is passionate about
his work. I for one have had disagreements over the years
with John, most of it coming from the fact that he offered
a replacement insert for Justis cases. I think that was a
little overboard, and crossed the line. However, I also have
recognized that he makes a very good case. I have talked
to several cuemakers who agree with me that the "lovable
hug" is unnecessary and might even cause damage to the
finish if chalk gets into the wrong compartment. So that
part we disagree on, but I did order a butterfly case from
John. He responded to my email requests, and from there
I dealt mostly with his wife Karen. She sent me a drawing
of what my case would look like and I asked them to change
a few things, which they did. The case came out exactly
like I wanted it to, and it is the case I use everyday. I'm
more than satisfied with the case, and the price was lower
than you would expect. 100% satisfaction...
I also like the fact that John will help educate the consumer
and does so by showing other casemakers on his website.
So all in all, I wish the best of luck for the OP in getting back
to work and straightening out this situation with John. But I
also think the OP has jumped the gun a little bit with regards
to telling the whole AZ community about a situation that hasn't
ran it's course...
 
I can't help but wonder if John would have handled your $35 order flawlessly you would have started a thread complimenting him. I'm guessing "NO". This isn't Angie's List dude. John didn't cheat you. He didn't respond to your "requirements". Kewl. Buy your insert elsewhere then. IMHO, you starting a thread over this matter, to essentially discredit John, says some things about you that aren't real flattering.

BTW, I've never bought from John or even exchanged a PM with him. From what I've read, if I wanted the BEST custom leather cue case, I would contact him and nobody else. If I didn't like his response, price or whatever, then I'd simply move onto the next guy in line and be done with it.
 
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