About two and a half years ago I decided to give Mr. Varney an order for a very simple and plain sneaky pete.
We exchanged some very friendly emails and soon the order was finalized. I was promised a
delivery time of no more than a few days since the blank was allready made.
This delivery turned out to take a little longer to complete, about 3-4 weeks if I remember correctly.
No problem there, a couple weeks is still pretty fast if you ask me.
I received the cue and wasn't happy with the result. Mr. Varney had decided to cut the cue
just below the base points to add weight and make the cue more forward weighted.
Since I wanted a full-splice and this cue imo wasn?t one I returned the cue.
This was no problem for Mr. Varney and he happily took the cue back after letting me try
it out for several hours. I told him not to rush on making the new cue for me.
So far so good, I even made sure to compliment Mr. Varney on his customer service.
After a few months of waiting I decided to send Mr. Varney a pm requesting some more
information on the expected delivery date of my new cue. He told me it was nearly done
and that it shouldn't take too long.
After another couple of months in January of 2007 I decided that the best way to jump-start the
completion of my cue would be to order a few upgrades to make the extra work worth his wile.
So I contacted Mr. Varney again and upgraded to a high-quality blank with even points,
a high quality shaft and a 3/8x10 flat-top pin and joint collars.
These are all upgrades that he advertised several times on this board.
These upgrades ran me an extra $200, at the same time I inquired again about the expected
delivery time of the cue and was quoted 30-45 days.
That was around 20 months ago. In the mean time I have inquired at least 6 times about my cue
and each time was given a delivery time of between a few weeks and the old 'it's nearly done'.
Around 6 months ago it became very obvious that I wasn't the only one who had gotten this
routine after paying my hard earned money 100% in advance for a cue that I still don't have.
However I again decided to trust Mr. Varney would come thru on his promises of getting
all the backed up orders out "soon" and to keep them in order.
Nothing happened, so two months ago I decided to take it public for the first time in this thread:
http://forums.azbilliards.com/showthread.php?p=1383074
after seeing several cues being posted for members that joined the board after my order was made.
In this thread Mr. Varney indicated that my cue would be finished in mere days and it would ship very shortly.
Well, guess what? Two months have passed yet again and still no cue.
It is such a shame that Mr. Varney has still not figured out that the long delivery time isn't the main problem.
The main problem is lying to your paying customers about when to expect their finished product again and again.
So, for the last time Mr. Varney, how is it possible that my cue is still not finished and when will it ship?
I would so very much appreciate the truth just this once.
Dave Heijboer
We exchanged some very friendly emails and soon the order was finalized. I was promised a
delivery time of no more than a few days since the blank was allready made.
This delivery turned out to take a little longer to complete, about 3-4 weeks if I remember correctly.
No problem there, a couple weeks is still pretty fast if you ask me.
I received the cue and wasn't happy with the result. Mr. Varney had decided to cut the cue
just below the base points to add weight and make the cue more forward weighted.
Since I wanted a full-splice and this cue imo wasn?t one I returned the cue.
This was no problem for Mr. Varney and he happily took the cue back after letting me try
it out for several hours. I told him not to rush on making the new cue for me.
So far so good, I even made sure to compliment Mr. Varney on his customer service.
After a few months of waiting I decided to send Mr. Varney a pm requesting some more
information on the expected delivery date of my new cue. He told me it was nearly done
and that it shouldn't take too long.
After another couple of months in January of 2007 I decided that the best way to jump-start the
completion of my cue would be to order a few upgrades to make the extra work worth his wile.
So I contacted Mr. Varney again and upgraded to a high-quality blank with even points,
a high quality shaft and a 3/8x10 flat-top pin and joint collars.
These are all upgrades that he advertised several times on this board.
These upgrades ran me an extra $200, at the same time I inquired again about the expected
delivery time of the cue and was quoted 30-45 days.
That was around 20 months ago. In the mean time I have inquired at least 6 times about my cue
and each time was given a delivery time of between a few weeks and the old 'it's nearly done'.
Around 6 months ago it became very obvious that I wasn't the only one who had gotten this
routine after paying my hard earned money 100% in advance for a cue that I still don't have.
However I again decided to trust Mr. Varney would come thru on his promises of getting
all the backed up orders out "soon" and to keep them in order.
Nothing happened, so two months ago I decided to take it public for the first time in this thread:
http://forums.azbilliards.com/showthread.php?p=1383074
after seeing several cues being posted for members that joined the board after my order was made.
In this thread Mr. Varney indicated that my cue would be finished in mere days and it would ship very shortly.
Well, guess what? Two months have passed yet again and still no cue.
It is such a shame that Mr. Varney has still not figured out that the long delivery time isn't the main problem.
The main problem is lying to your paying customers about when to expect their finished product again and again.
So, for the last time Mr. Varney, how is it possible that my cue is still not finished and when will it ship?
I would so very much appreciate the truth just this once.
Dave Heijboer
What is his name ...Varney? 
, I don't think I would have the time to wait on it.
