I recently ordered a Mezz WX900 shaft with a 3/8 x 10 to fit my McWorter cue. The shaft would not tighten all the way down. They offered to either drill the shaft to accommodate the longer pin or a full refund.
I chose the refund and mailed it back today and gave them the USPS tracking number. Joe immediately refunded my Paypal without waiting for the shaft to be received. Mezz tolerances are tight and in no way was this Nielsen's fault.
Having said that I have used them a lot in the past and will continue to as well as recommend them to all my friends.
What a class act this company is!
Wedge
I chose the refund and mailed it back today and gave them the USPS tracking number. Joe immediately refunded my Paypal without waiting for the shaft to be received. Mezz tolerances are tight and in no way was this Nielsen's fault.
Having said that I have used them a lot in the past and will continue to as well as recommend them to all my friends.
What a class act this company is!
Wedge
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