Notice to Diamond of no longer delivering pool tables.

I have a friend that bought a BRAND NEW diesel truck/van - 500 cubic feet in storage & his payment is $800 a month (approx. the same cost that Glen states he incurs for leaving the truck running). My friend drives this truck 5-6 days a week, 10 hours a day making deliverys- with gas, insurance, payment - it costs him roughly $2000 per month.

Glen - what size truck do you need to deliver the tables?
 
Scott Lee said:
Total agreement here! I purchased, disassembled, loaded, transported (over 1500 miles), and reassembled 4 Diamond Pro tables...all of which were perfect before I left the customer's house. That said, I lost money on the deal, even though I purchased the tables used, for a very reasonable cost (because I value my TIME & EFFORT a LOT). The labor involved is far more than I want to do...and as such, I wouldn't do it again!

Anyone working for themselves, who does ANYTHING for a living, for years, for little or no profit, either has NO business sense, or is an idiot. I'd like to think that Glen is neither...but...:rolleyes: you gotta wonder! It's one thing to do something you love...it's another to do for free, or worse, LOSING $$$! Who owns this problem? It's certainly not Diamond...

Scott Lee
www.poolknowledge.com
Click to expand...
I guess Diamond could just stop manufacturing the Smart Tables adn ProAms, and go back to just making 3 piece slate tables too, then anyone could move them, no special equipment to transport them would be needed, and they could just crate and ship, not worry about who sets the tables up...just like before.;)
 
Hey...YOU'RE the guy in "the business", not me. Either figure out how to make a profit...or QUIT, and get a different job. That's called smart economics! IMO, watchez's post hits the nail on the head!

Scott Lee
www.poolknowledge.com

realkingcobra said:
I guess Diamond could just stop manufacturing the Smart Tables adn ProAms, and go back to just making 3 piece slate tables too, then anyone could move them, no special equipment to transport them would be needed, and they could just crate and ship, not worry about who sets the tables up...just like before.;)
Click to expand...
 
watchez said:
I have a friend that bought a BRAND NEW diesel truck/van - 500 cubic feet in storage & his payment is $800 a month (approx. the same cost that Glen states he incurs for leaving the truck running). My friend drives this truck 5-6 days a week, 10 hours a day making deliverys- with gas, insurance, payment - it costs him roughly $2000 per month.

Glen - what size truck do you need to deliver the tables?
Click to expand...
I've driven 13,105 miles this year so far, figure that out for a diesel at 9mpg, at $4.10 a gal. An E550 24ft box truck, pulling an 18ft trailer, carring up to $80,000 in cargo for insurance:D
 
That's What I'm Known For.... My THINKING

Alright, I've read all that I can stand. I'm ready to step up to the table and put an end to this whole problem. You need a truck. You need a NEW truck. You need a new truck that is paid for and no monthly payments.

With this in mind, I have decided to tell Fatboy to use some of his bag of 'scare Bucktooth money' (the money that he was willing to FLIP for and chance losing) to simply BUY you a brand new damned box truck.

Fatboy will then come to be beloved by AZBers, pool fans and poolplayers nationwide. Greg, Glen and Mark will love him. He will become famous for his generosity in pooldom. All AZBers will Rep bomb him with good Rep and he will become the "King Of Rep". Girls will throw themselves at him and he will become a HERO to millions for the remainder of his life (or,until he goes broke).

FATBOY, buy Glen a damned brand new box truck and put and end to this drama. Don't dawdle, do it NOW. Glen can put a big picture of a Fatboy on the sides of his new truck and poolplayers allover the country can Honk when they see this truck on the road.

You are on a mission from God (and, the pool Gods) to get this done ASAP, so get on it. OK ? OK ?

Doug
( VIOLA.....case closed )
 
So the question is:

If Glen were to get his own truck - one that meets his needs/desires (sleeper cab etc. as he's mentioned) - financially, would he be able to continue to sub-contract for Diamond, delivering/setting up tables?

There's no telling on this, as we can't know how much such a truck would cost (either outright buying/leasing/buying with loan payments), how much more (or less?) that cost would be compared to what Glen leases the current truck from Diamond for monthly, and if more, how much more Diamond would be willing to pay Glen for using his own truck as opposed to theirs, being leased to him.

That said, I really do think Diamond should be the entity who owns the truck. They are the company that has the merchandise that needs hauling, and as long as they are in existence, they'll need that capability. It just makes sense that they be the entity who purchases/owns/maintains the truck, directly.

Also, considering Glen's duties with regard to Diamond is not just hauling a table, but setting it up as well - he's not a "driver" first and foremost. Hence, were he to seek other employment, his owning the truck could well become a major liability. Same goes for anyone in that situation.

This isn't a "Diamond, you need to roll over and cave on this!" comment (and on the flipside, I still think this forum was *not* the place to bring this up) - this is just laying out the situation logically and rationally.
 
Is Anyone really surprised?????????????

I mean after the tasteless and classless postings knocking Ernesto's work, is anyone really surprised that he would come on and post personal business that looks like either an effort to pressure diamond into replacing the truck or to solve some personal vendetta for diamond not bowing down to the Table "Technician" / mechanic master's badgering for a new truck for six months?

I didn't really post anything when he trashed Ernesto and I know that Ernesto's work is top notch and are some of the best playing tables that I've ever played on, and I've played on Glen's tables too and they are good work. I would never want to do business with someone who aired private business matters on a public forum that boasts a large portion of my potential or actual customers.

At the least I would've expected him to go to diamond and say hey. I need some kind of response about the truck that keeps breaking down that you guys keep ignoring me about, I am upset that you guys keep ignoring my plight and what I'm having to go through here and I may vent on AZbilliards if you guys just keep ignoring me.

The problem with this is that we don't know, and frankly have no business knowing, what diamond's take on this is and shouldn't really know either side, but knowing one side is much worse than knowing both sides.

I don't know what to say. This and other posts by Realkingcobra are reminiscent of primadonna horsecrap of someone with such a big ego that they feel that they can't be replaced.

I don't even know if I want to hit submit on this, because I don't feel like checking and responding to realkingcobra's response to this.

Glen, I'm not trying to flame you, I just hope that you can realize that this isn't good business for anyone and that you can realize there is a professional way to handle things and an unprofessional way to handle things. No matter how good a MECHANIC you are, there will come a time when the attitude that you have will overshadow any ability that you have as well asnd it is apparent to some on this forum and probably an increasing amount that that time is rapidly approaching for you.

To try and knock a fellow professionals accomplishments the way you did in the Ernesto Dominguez thread and then to come on and try to knock the business practices and professionalism of Diamond tables, who you were lauding as the best most professional in the industry on several occasions, is frankly unprofessional and I had to come on and post my thoughts on this.

Jaden
 
realkingcobra said:
:D
Click to expand...

Dude -
I think you've been on trial long enough in this thread. Many support you and there are many who don't.
Suffice to say that nothing will be resolved here - in essence you have another ernesto thread.

You are a top notch billiards technician that delivers and professionaly installs diamond tables and you have superior expertise
working with other tables, rail work, etc. and you've shared a lot of this expertise with others. This thread is your reason for not
delivering diamonds in the future. If you waited until after the fact then you'd be answering questions as to why not. Some
thread along these lines was probably bound to come up at some point. If anything, maybe the title of the thread could have been
more subtle like "RKC no longer delivering diamond tables" as opposed to "Notice to Diamond...". Just a thought.

IMO Diamond would do well by warehousing tables in a few areas around the country. The logistics of doing this are not that
difficult and the upshot is that the time spent driving to Indiana could better be used to allow faster delivery and installation
to Customers - if the tables were available for pickup in a regionally centralized location. Possibly this is something you can
discuss with the diamond folks. Altho I'm sure they would hate to see you go, life and diamond deliveries would continue
without you but that is not your problem

That said - to get to Gurnee you need to hit I-90 East :D


.
 
It's really SIMPLE!!!!!

Dartman said:
Dude -
I think you've been on trial long enough in this thread. Many support you and there are many who don't.
Suffice to say that nothing will be resolved here - in essence you have another ernesto thread.

You are a top notch billiards technician that delivers and professionaly installs diamond tables and you have superior expertise
working with other tables, rail work, etc. and you've shared a lot of this expertise with others. This thread is your reason for not
delivering diamonds in the future. If you waited until after the fact then you'd be answering questions as to why not. Some
thread along these lines was probably bound to come up at some point. If anything, maybe the title of the thread could have been
more subtle like "RKC no longer delivering diamond tables" as opposed to "Notice to Diamond...". Just a thought.

IMO Diamond would do well by warehousing tables in a few areas around the country. The logistics of doing this are not that
difficult and the upshot is that the time spent driving to Indiana could better be used to allow faster delivery and installation
to Customers - if the tables were available for pickup in a regionally centralized location. Possibly this is something you can
discuss with the diamond folks. Altho I'm sure they would hate to see you go, life and diamond deliveries would continue
without you but that is not your problem

That said - to get to Gurnee you need to hit I-90 East :D


.
Click to expand...


When the question comes up as to why he's not delivering Diamond PRO AM tables anymore, because I don't see any reason why he would have to stop delivering diamonds all together overthe issue with their truck since it's supposedly only the one piece slate tables that are the problem, he can respond with, "Diamond tables and myself had irreconcilable differences regarding transportation issues and any specific information between the two parties I feel would be best left unstated for the benefit of both parties"

That would've been simple and professional and there would've been no room to "flame" him which isn't what has been happening anyways.

Jaden
 
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Or diamond should have dealers in regional areas that could store various types of tables for future customers.

Barbara
 
Barbara said:
Or diamond should have dealers in regional areas that could store various types of tables for future customers.
Click to expand...

To this, and all the other comments re: what Diamond "should do" -

We don't know how their business operates. We don't know what sort of storage facilities they have, what sort of stock they build up (if any). They well could be doing build-to-order - i.e. they get an order, they build the table(s), and simply not have tables all built, packed, ready-to-go.

In other words, one big "*shrug* We dunno". :/
 
Jaden said:
When the question comes up as to why he's not delivering Diamond PRO AM tables anymore, because I don't see any reason why he would have to stop delivering diamonds all together overthe issue with their truck since it's supposedly only the one piece slate tables that are the problem, he can respond with, "Diamond tables and myself had irreconcilable differences regarding transportation issues and any specific information between the two parties I feel would be best left unstated for the benefit of both parties"
That would've been simple and professional and there would've been no room to "flame" him which isn't what has been happening anyways.
Jaden
Click to expand...

Good points, altho I don't think the tables are the real issue. Then again this is a seriously opinionated forum and surely someone would fire up the flame burner.
 
ScottW said:
To this, and all the other comments re: what Diamond "should do" -

We don't know how their business operates. We don't know what sort of storage facilities they have, what sort of stock they build up (if any). They well could be doing build-to-order - i.e. they get an order, they build the table(s), and simply not have tables all built, packed, ready-to-go.

In other words, one big "*shrug* We dunno". :/
Click to expand...
In one of the posts "300 tables manufactured with only 50 delivered last month". How true that statement is is what gets one big "*shrug* We dunno".

You are right that we don't know details except for what have been offered here. But using common sense just tells me that there's only one distribution point and that is causing a problem, long distance driving and associated expenditure and time.

The "should do" is with positive intentions and well meaning. I'm sure that I'll just shrug off the reply to my good intentioned opinion and pro-active attempt at finding a solution. Personally, I just don't see a pretty picture if this doesn't get resolved positively. It'll be a shame.
 
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Reactions: sde
beetle said:
It's VOILA! And you forgot "imo." :D
Click to expand...

He knows how to spell your word... ahhhhh, let him do his own explaining but trust me, he knows how to spell.

I want him and Fatboy to have a spelling bee and I'm staking SmorgassBored even if Fatboy is putting on on a bit. :D

JoeyA (doesn't stake anyone but will go out on a limb).
 
Jaden said:
I mean after the tasteless and classless postings knocking Ernesto's work, is anyone really surprised that he would come on and post personal business that looks like either an effort to pressure diamond into replacing the truck or to solve some personal vendetta for diamond not bowing down to the Table "Technician" / mechanic master's badgering for a new truck for six months?

I didn't really post anything when he trashed Ernesto and I know that Ernesto's work is top notch and are some of the best playing tables that I've ever played on, and I've played on Glen's tables too and they are good work. I would never want to do business with someone who aired private business matters on a public forum that boasts a large portion of my potential or actual customers.

At the least I would've expected him to go to diamond and say hey. I need some kind of response about the truck that keeps breaking down that you guys keep ignoring me about, I am upset that you guys keep ignoring my plight and what I'm having to go through here and I may vent on AZbilliards if you guys just keep ignoring me.

The problem with this is that we don't know, and frankly have no business knowing, what diamond's take on this is and shouldn't really know either side, but knowing one side is much worse than knowing both sides.

I don't know what to say. This and other posts by Realkingcobra are reminiscent of primadonna horsecrap of someone with such a big ego that they feel that they can't be replaced.

I don't even know if I want to hit submit on this, because I don't feel like checking and responding to realkingcobra's response to this.

Glen, I'm not trying to flame you, I just hope that you can realize that this isn't good business for anyone and that you can realize there is a professional way to handle things and an unprofessional way to handle things. No matter how good a MECHANIC you are, there will come a time when the attitude that you have will overshadow any ability that you have as well asnd it is apparent to some on this forum and probably an increasing amount that that time is rapidly approaching for you.

To try and knock a fellow professionals accomplishments the way you did in the Ernesto Dominguez thread and then to come on and try to knock the business practices and professionalism of Diamond tables, who you were lauding as the best most professional in the industry on several occasions, is frankly unprofessional and I had to come on and post my thoughts on this.

Jaden
Click to expand...
Are you satisified with what I sent you;)
 
bandido said:
In one of the posts "300 tables manufactured with only 50 delivered last month". How true that statement is is what gets one big "*shrug* We dunno".

You are right that we don't know details except for what have been offered here. But using common sense just tells me that there's only one distribution point and that is causing a problem, long distance driving and associated expenditure and time.

The "should do" is with positive intentions and well meaning. I'm sure that I'll just shrug off the reply to my good intentioned opinion and pro-active attempt at finding a solution. Personally, I just don't see a pretty picture if this doesn't get resolved positively. It'll be a shame.
Click to expand...
It was an example, figuratively speaking....meaning it really don't matter how many tables get manufactured....if you can't get them delivered!;)
 
watchez said:
I have a friend that bought a BRAND NEW diesel truck/van - 500 cubic feet in storage & his payment is $800 a month (approx. the same cost that Glen states he incurs for leaving the truck running). My friend drives this truck 5-6 days a week, 10 hours a day making deliverys- with gas, insurance, payment - it costs him roughly $2000 per month.

Glen - what size truck do you need to deliver the tables?
Click to expand...


He must be delivering real close.

With an $800 payment and easily a $500 insurance (probably higher) that only leaves $700 for fuel and maintenance. I was with a guy that put fuel in his truck yesterday in SoCal. The total was $842. Fuel is killing
all americans right now. I son't see all the trucking companies making it
over the next year.

Glen and Diamond are in a tough spot. I don't think theres an easy fix unless its Diamond hiring Glen and having him an employee. Trouble there is that then the working hours come into play and theres not as much motivation.

Tough call and tough place to post these personal dealings.
 
realkingcobra said:
I've driven 13,105 miles this year so far, figure that out for a diesel at 9mpg, at $4.10 a gal. An E550 24ft box truck, pulling an 18ft trailer, carring up to $80,000 in cargo for insurance:D
Click to expand...

Glen, Dear fellow, if I were in a business that showed so little reward for your hard working efforts, I believe I would find another occupation. Or maybe you could just service the northwest area where you live and make a nice comfortable living. ( like Ernest and Oscar do) Do you really think that airing your problems on a public forum is, in any way, going to change your lifestyle ? To say that you feel "compassion" for Diamond's customers
makes you the biggest sucker I've ever seen. And YES I am money oriented! Thats how I have survived. But I do have morals, which so far
I have not seen forthcoming from you ! I sincerely wish you a better future than your past has been, you are apperantly good at what you do
so why not try and be successful at it? This is my last post on this subject. I hope you have learned from some of the other people who have
tried to help you in your ongoing rant about how unfair the world has treated you.
Good Luck and Sayanora, I will never venture into your posts again.
Dick
 
Barbara said:
Or diamond should have dealers in regional areas that could store various types of tables for future customers.

Barbara
Click to expand...

Right Barbara. I am quite frankly shocked that Diamond or any other table manufacturer wouldn't have a regional dealer network staffed with FACTORY TRAINED table mechanics.

With all due respect to RKC, Dominguez etc. who are highly skilled tradesmen, pool table set up is NOT rocket science.

This whoe thing about some guy driving all over America in a beater truck burning record high fuel is just nonsensical.

Regardless of what readers might think of RKC's post, what this thread demonstrates beyond reasonable debate is that Diamond is BADLY in need of a Chief Operating Officer who is skilled at distribution matters...because obviously, whoever has that job now does not have such skills.

Memo to Diamond

1. Create Installation Contractor relationships with the top billiard product retailers in your 10 largest markets. Fly them to your factory for intensive training.

2. Hire someone like RKC....NOT to install tables but to travel the regions to TEACH OTHERS how to do it correctly. That is the essence of leveraging human resources.

3. Create a crating system for each of your products. It's just carpentry. I don't care if its 1 pc. slate or 50 pc....your tables can be crated and shipped via any number of common carriers who haul MUCH heavier and bulkier products than pool tables.

4. Fire whoever suggested having RKC run around the country in a beater truck.

Regards,
Jim
 
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