Warning for doing business with Tony Zinzola

People who buy custom cues need to communicated with at least 2 times per week because they deserve that consideration IMO.
...
JMO,

Rick

I'll say you are above and beyond anything I have ever heard if you speak to your customers twice per week. I have my frst custom on order and have no need to be updated until major steps have been completed. I will say, I'd like to have a few more updates on my cue, but I am happy since I DID NOT PAY A DEPOSIT. Everything changes when your money is in someone else's pocket.

I deal with orders for over six figures regularly and depending on the relationship with each customer may speak to them once a week to as little as three times a year. Some customers may require more communication; but if you meet delivery schedule and produce a quality product for a predetermined price, there is not much to talk about.
 
I can't imagine what I would need to be updated about twice a week for. I'd rather you spend the time building my cue, meeting the agreed deadline. If I have a question, I'd want to feel free to ask. If there are issues, I would want to know about them... otherwise, just let me know a few days before shipping how much the final tab is and when it will arrive at my house. Zinzola isn't the first or last cuemaker to take on more than he can handle and make promises he can't keep, or refuse refunds because he spent the money and doesn't have it to give back. It's just the lack of personal character that makes him lie about it. Good to know.
 
I have never been a Cuemaker, or played the part of a Cuemaker on a Big, or Small Screen. But I was self employed for over 20 years, and found the one thing that was most important to the Client Relations was Good Communications.

IMHO part of the process of business, is communication, and with both parties having e-mail, would it not be easy to for the Cuemaker to reply to his customer. Who he has taken a deposit from, or promised a delivery date that has come and went?

I was a pretty fair photographer, working freelance with publications all over the Globe. Found that photo editors really like it when I communicated with them to saying the assignment was finished, or called when unexpected problem were encountered, also I was always fast to ship film, get invoices in asap, and give em compile caption information with peoples names spelled correctly.

Each time you worked from someone it was like a trail, and if you made em happy they would try you again. If you made them unhappy, or blew it. You never got a call from them. If they work for say TIME Magazine they shared with the other Photo Editor you were a klutz, and Time never used you again.

Good communication IMHO has prevented many wars. Bad or No combinations have started a few wars.
 
That guy had a blooming business & so much momentum. Everyone was talking about his cues and throwing his name in with the legends of cuemaking...and then it all came to a screeching....grinding.....halt. I hope he gets everything worked out (whatever that may be).

Tonys work belongs in the same conversations as these legends....when I ordered my zinzola , tony was THE next big builder and this is why I chose him. Since then he has had home issues that caused him to fall behind and severely tarnish his name which I know bothers him. I suppose maybe pride kept him from facing the fact that he was in over his head with orders until it was too late. When I ordered my Tascarella about 6 months ago I spoke with Pete and was surprised to hear he was an admirer of Tonys work, there is something to be said in that alone. I have also told Tony on many occassions I believe if he goes all in with this thing he will recover and one day be THE builder...the talent is no doubt there and he keeps getting better. All that being said, I am still awaiting my Zinzola and am not happy about that, I can however speak to Tonys credit by saying he usually always gets back to me when I email him and is pretty straight forward with me. So for all those in here trashing him..I feel you BUT just make sure you have all your facts straight before you do so. Also, if you are reading this tony, pay careful attention to the guy I quoted in this post..he is sooo right, u were headed to the top. Best of luck to all waiting on their cues and best of luck to Tony should he decide to pick up the pieces
 
mitchell thomas cues

my good friend is a great cue maker and im sorry you had a bad deal with another cue maker but not all of them are bad, just the ones that are hurt the good ones. if you ever want a cue made at a good price and playes great made the way you want it all by hand (no cnc) pm me and i will send you the info and number, thanks
 

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Only one cuemaker I'd give a deposit to, which Bob Dzuricky. He is quick with finishing cues, and does so on the schedule he gives you.

Of course I don't order many cues, but it is a rule I follow. My thoughts are if a cuemaker can't sell a finished cue easily when he has a waiting list then something is wrong. I don't pay deposits for anything else in life, and certainly I'm not for a toy.
 
I think you're nuts. Put the camera down, build the cue, deliver it on time; end of story.

-roger

Rodger,

It take only a minute or two to take a pic and drop a text line while you are working.

If it is nuts to give someone communication consideration then I am guilty.


Rick
 
I think you're nuts. Put the camera down, build the cue, deliver it on time; end of story.

-roger

So you're busting this guy up because he communicates to the customer? I guess nobody can make a pool player happy. Taking a pic and sending a text takes hardly any time. Congrats to caring about the customer!
 
Rodger,

It take only a minute or two to take a pic and drop a text line while you are working.

If it is nuts to give someone communication consideration then I am guilty.


Rick

That's the way I like to do it also , keeps the buyer interested . Thanks Jim
 
So you're busting this guy up because he communicates to the customer? I guess nobody can make a pool player happy. Taking a pic and sending a text takes hardly any time. Congrats to caring about the customer!

Here's an idea: Have the cuemaker set up a webcam in his shop and stream the build 24/7. You can then check up on him at any time, perhaps tapering a shaft, or gluing an inlay...Live. Mic him up so you can ask him questions while he's working on the cue. How's that for proper communication?

My advice to cuemakers: budget your time, set realistic complete dates, notify customer if problems arise, and don't be a crook. Anything extra is icing on the cake. I'd much rather get the cue on time and properly executed, than a hundred pictures of wood dust and a late delivery.

-roger
 
I don't take deposits,
Or promise delivery dates.
When its done, it's done.
I try to get them done as soon as I can, but j also have a full time job and can only build a couple hours a night.
I think my customers understand :)
 
What Rick(Esoteric Cues) has done and have been doing for his clients is what i'd say above and beyond in this line of business. I've not come across a cuemaker like him. This level is communication is excellent for sure but i can also accept one that is lesser.

The key is HONEST Communication.

I don't need constant updates on a cue and i'm sure anyone who has ordered 2 custom cues and above directly with any cue maker understands that. If I get progress pics once in a while it's great, it definitely keeps me glued to the cue and in some ways makes me feel more connected to the cue.

I understand the quote "Cuemakers Time", too many of them are not punctual and it has sort of become a norm for them to delay. I don't like it, but i accept it. Much like how i don't like sub-standard service in a restaurant but i'd still visit for the food just as long as the service doesn't get to atrocious level.

When a cue is going to be delayed, just let the buyer know a realistic time. Don't say 2 months when you mean 4months, cos when the 2months' up your client's patience would have been worn too thin to give you that other 2 months you actually needed and you'll end up saying just 2 more weeks 4 times...

The problem i have with cuemakers is when they Lie or are Cocky about delays. If you're late, just admit it. Communicate and don't cook a cock and bull story or try to buy time. Most of the custom cue buyers really can accept some delays and probably already have built in buffers for cuemakers, i know i do.

I understand the need for deposits and am all in for that, but if you're ready to collect money then be equally ready to build the cue. I don't believe it's right to ask for deposits when you don't have plan to build the cue yet. In many ways collecting deposit when you're ready to build the cue is also a sure way to manage your finances, cos you don't want to spend the money too early only to realise you actually need it for materials later...

I admit Tony builds beautiful cues that plays good. He could've been one of all time greats amongst the new generation of cue makers, but if he wants to get there he needs to learn to be Honest first. One's personal life may affect his cue building and delivery, but i don't believe it will/should affect his integrity.
 
here's an idea: Have the cuemaker set up a webcam in his shop and stream the build 24/7. You can then check up on him at any time, perhaps tapering a shaft, or gluing an inlay...live. Mic him up so you can ask him questions while he's working on the cue. How's that for proper communication?

My advice to cuemakers: Budget your time, set realistic complete dates, notify customer if problems arise, and don't be a crook. Anything extra is icing on the cake. I'd much rather get the cue on time and properly executed, than a hundred pictures of wood dust and a late delivery.

-roger

^^^^this ^^^^
 
I said over a year ago I wasn’t posting here anymore, but I guess it’s time…

It’s no secret that I’m behind. I’m at least a year behind, some orders even further. I have cues sitting here that need just a few hours work to be finished up that have been sitting for a long time. Sometimes, there’s just a small issue that needs to be addressed and I end up putting it aside and neglecting to get back to it. I will start working at getting those out immediately.

When I started building cues, I loved it. I couldn’t wait to get to the next one. Then people started ordering cues. All of a sudden I had a stockpile of orders. I have taken very few orders in the last year or two by choice. I’m trying to get caught up and don't need more of a backlog.

When I first started getting orders, I had one child and she was in daycare full time. Now, I have 3. I am responsible for getting them to school, picking them up and watching them on days off. I am also the one to stay home with them if they are sick. With two in daycare, that seems to happen a lot.

When we had our third child, my wife’s parents came from Japan and stayed with us for over a year to take care of the kids. That sounded like a great idea, but they really couldn’t handle them and I ended up watching them most of the day. For that year, I got almost nothing done.

I also had (still have) another business to maintain. That business made a lot of money and paid the bills. The cues were just fun. That started to suffer when the economy went south and my partner and I didn’t put as much time into it as we should have. That has started to pick back up over the last several months, but it is not even close to where it used to be 5 or 6 years ago. That no longer covers my bills, so I must rely on the cues to do that. Unfortunately, I’m not finishing them fast enough. My other business still takes priority over cue building.

My current work schedule is I get up at 4am and work until I have to get the kids ready for school and daycare. Once they’re all in place, I go back to work until it’s time for me to get them. My days are short. Mondays and Fridays, the kids stay home from daycare and all 3 will be home during the summer.

By the time the kids get to bed at night, I am ready for bed myself. I work weekends when I can, but that’s not every weekend. This weekend, I was up at 4 and worked until 4 or 5 both days. My days are short and I don’t see them getting any longer until my kids are all in school full time.'

I only started getting up at 4 recently, but have accomplished a lot during that time, so I will continue to work with that schedule. I am not going to be caught up overnight, but I will get there. Once I am, I don’t know if I will ever take another order. It was a lot more fun when I could just build what I wanted.

I have almost all of the cues on order in the works. Many are to the point that all they need are inlays, which is what takes the majority of the time. As for progress pictures, I don’t take very many. I doubt that is going to change, but I will try to do a little bit better in it. It slips my mind when I’m working and when I’m done working, I’m running around like crazy the rest of the day.

There are a couple of cues going out today and tomorrow and more that are supposed to go out at the end of the week. They all may not make it, but if they don’t, it’s not because I didn’t work on them. It will be because I ran out of time.

Starting next week, I will update my facebook page on Monday with what I am working on. Every week, I will start with the oldest order I have and work on that until it’s finished, as well as work on getting the ones that just need a few minutes of work out the door. As far as I can remember Robert Urbanowski is my oldest order (I think there is one older, but I need to get some info from the Buyer), so as of next Monday, I will begin the inlays on his cue and post a few photos on facebook.

I know that’s not going to satisfy everybody, but it’s the best I can do. I’m not going anywhere and not looking to rip anybody off. I am just behind (way behind). Hopefully this can put some people’s fears to rest. If you spent a day at my house, you would see that it is very hectic. My kids are little and take a lot of my time. In fact, I started typing this when my wife was leaving for her office at 7 and it's 9:15 now.

I don’t regret having to care for my kids. What I regret is getting the brilliant idea one day that I would like to try and build a pool cue for myself. Anybody looking to get into this business should think long and hard about it. Very few will be successful. I am probably one of the lucky ones in that I have had some success, but don’t confuse that with striking it rich. You can probably make more money working at McDonalds than building cues.

To address a few other comments…

1. I don’t ask for full payment up front. I ask for a 25% deposit. There are some cues that are not delivered that are paid in full. Some because the Buyer helped me out for whatever reason and some because the Buyer just paid me without asking.

2. I build all of my clues by myself. I don’t know where Tank69 gets the idea that I don’t, but that’s complete bullshit. I have never used a forearm made by somebody else. I have never even built a conversion. I refuse every order I get where the customer wants to supply the blank. I’d like to know who’s cues you think look similar to mine? I also don’t build parts for other builders.

I don’t spend a lot of time reading things on AZ and I likely won’t post in this thread again. My PM’s are off on this site. If you have questions, then email me or call me. I miss most calls, but try to call back as soon as I can. Do not text me. I won’t reply.
 
So your saying he's making a partial custom cue? Assembling? Do tell.

I always thought Tiny and another cue maker had very similar designs...way too similar.

If you are going to stir the pot or throw someone under the bus like that you better be prepared to elaborate...this post sort of makes you look like a turd in a punch bowel.
 
If you are going to stir the pot or throw someone under the bus like that you better be prepared to elaborate...this post sort of makes you look like a turd in a punch bowel.

Maybe you should read what I posted after I got clarification on my post. The post I was referring to made it sound like Tony wasn't doing all his cue work. I asked the question and made a statement that Tony and another cuemaker have very similar designs. I did NOT say he was assembling or using other pieces for his cues. I asked a question in reference to a previous post. Once the previous poster cleared up what he was saying, I said, "GOTCHA". As in, I understand now. With that said, I was not a turd and had no intention of being a turd.
 
My 2 cents won't be worth anything to do, Tony...
But my first task before hitting the workshop would be to just email every buyer and offer them 2 options:

• You can have your money back
• You can keep waiting (but if you choose to wait there's no deadline, no progress pics, and no nagging)

I can't believe you didn't offer any refunds in that post. I'm assuming that wasn't an accident.
Your post is not reassuring, it says "I have zero time to do this, and will probably never have time,
but I'll try to do something someday."

Good intentions or not, a refund is the right thing to do when the delay is that long.
In fact even if the cue gets completed and shipped, the 25% deposit should go back to the buyer.
Just one guy's opinion. I do wish you good luck with your business (either one).
 
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